windows 10 - errors 2 and 7

[lizzyschuler97]

Plan

Premium

Country

 U.S.

Device

hp tablet

Operating System

Windows 10

My Question or Issue

 Hey! My spotify has recently been saying that I was offline whenever I had a connection to internet. My first thought was to log out then log back in to see if it would fix itself. To my surprise, it didn't. I uninstalled then reinstalled the app countless times, restarted my internet router, restarted my tablet, and even connected to my phone's hotspot. Everytime I try to log into Spotify on the app, it displays error code 2 and then 7 when i try again. Any help would be great! Thank you! (:

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!