wl.spotify.com is not opening/working

[throwaway-account-7]

I requested my account data, and I received an email asking me to verify the request. When I click on the 'VERIFY' button, it attempts to direct me to wl.spotify.com; however, this site doesn't open; my browser says 'Can't reach this page'.
I've tried my browser's troubleshooter, disabling all my antiviruses and VPN, reloading the site, opening it in different browsers, on different devices, in Private tabs, and so on, but none of it gets the site to work.

[buffygurl]

Plan

Free

Country

USA

Device

MI Macbook Air

Operating System

MacOS 15.0

My Question or Issue

I am able to login on another account but on my c**************a account a requested a password reset email regular and incognito. both are getting 

This site can’t be reached

wl.spotify.com refused to connect.

Im obviously on the internet, and can log in with this account i turned off add blockers and firewall nothing works

same story on my iphone 

any suggestions?

Thanks

Cerina

[MateusM]

Hey there folks!

Can you double-check if you perhaps requested the link over 14 days ago? If so, you would need to request it again by following these steps.

If this is not the case, you can reach out to the Customer Support team by following the instructions in this link so they can further assist you with this.

Hope this helps!

/Mateus

[RobMoerland]

@MateusM I had the same trouble today after receiving a "your password has been reset" e-mail.
The command nslookup wl.spotify.com gave 0.0.0.0, which of cause cannot be reached. But after nslookup wl.spotify.com 9.9.9 gave the correct answer I turned on my (Proton)VPN to the USA to bypass my local DNS/Pi-hole.

[AlejaR]

Hey there @RobMoerland,

Thanks for your reply and for the info shared.

In this case, we'd suggest you try the following to see if you notice any changes:

• Clear the cache of the browser you've been using.
• Make sure it's up-to-date.
• Use an incognito window.

If none of the above doesn't do the trick, then we'd like to gather some further info. Please send us:

• The make/model and OS of your affected device.
• The browser you've been using.
• Does this happen when using a different browser?
• A video recording of this behavior. You can attach the video in your next reply in mp4 format, or you can also upload it to YouTube or Google Drive and make it public, so we can visualize it.

Keep us in the loop!

[MR_CHECK]

THIS DOES NOT WORK. 

PLEASE SEND EXACT SOLUTION! DO YOU WORK FOR SPOTIFY. IF YOU DON"T KNOW HOW TO SOLVE THIS PROBLEM, KINDLY DO NOT REPLY.

[Vasil]

Hey @MR_CHECK,

We'd like to know which troubleshooting steps you've gone over and which of them have note worked.
If none have worked, please let us know the requested details. Thanks!