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Spotify Ongoing Issues

Katerina
Spotify Legend
Last updated: 6 days ago
94,880 Views

Answer:

 
If you notice something isn't working as it's supposed to, there's a chance other users are experiencing the same thing.
 
Our Ongoing Issues board houses all reports of specific app issues. We use it to inform our developers and get things fixed as soon as possible. It's also where we keep everybody up-to-date about each issue.

 

Find the Ongoing Issues board:

  1. Open the Community menu Katerina_6-1617720674514.png in the top-right.
  2. Select Help.
  3. Select Ongoing Issues near the top of the Help topics.

 

Search for your issue:

Click the magnifying glass button Screenshot (12).pngScreenshot (12).png on the top right of the Community to reveal the Search bar on top Screenshot (13).pngScreenshot (13).png. Type in keywords that you think fit your issue best. 

 

Make sure to also set the Location to Ongoing Issues and have them Sorted by Date to show the newest ones on top.

 

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By default, the Ongoing Issues board displays the current issues with status Under investigation. However, you can also click on the buttons Filter and Hot Issues in order to reveal more options.

 

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Find your issue?

If you find an ongoing issue that sounds like what you’re experiencing, click on it to see what its current status is. Learn what the different statuses mean here.


If the Status is “Under Investigation”, be sure to join it by hitting VOTE and following the instructions in the latest update.

 

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Didn't find your issue?

You might find it in our Help section instead, where our Moderators and Stars (expert users) help each other out:

  1. Open the Community menu Katerina_7-1617720820417.png in the top-right.
  2. Select Help.
  3. Choose a category and look for posts from other users with the same issue you’re having. If you find one, be sure to comment that you’re also experiencing it and include your device and Spotify version. This will help us investigate the issue.


The relevant team works with the information and users in the different posts in order to help fix the issue. Larger threads and popular topics then get moved to the Ongoing Issues board.

 

Still can't find it?

If you're the first person to report this issue, you can create your own topic:
  1. Choose a help category, and then hit START A TOPIC.
  2. Choose a simple title that you think describes the issue best. This makes it easy for other people to find your topic.
  3. In the Body section, you can describe the issue. You can also choose to attach screenshots if you think it helps to describe what's going on.
  4. Make sure to include all necessary information:
    - Your device
    - Your device's operating system
    - Spotify app version 
    - Clear steps to reproduce the issue

 

Your topic will be posted so other users, Stars, and Community Moderators can help you further. If it gets lots of comments and likes, we’ll move your post to the Ongoing Issues board.

 
 
Didn't help? Search for more FAQs, or create a new thread and ask the Community.
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