Help - Accounts and Subscriptions

Reply
Gig Goer
Posts: 3
Registered: ‎2012-02-27
Accepted Solution

How do I cancel a free trial?

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new account that is connected to my facebook and link face book to my original account. However I cant unsubscribe from the my free trial on the new account. When I try to cancel on the account page it just points me to a renewal. You guys really need to make this stuff easier, not a jumbled mess.

Solution!
Accepted by Marco (Top Star)
‎2015-09-08 05:21 PM
International Star
Posts: 16,921
Registered: ‎2012-02-14

Re: How do I cancel a free trial?

@alanstone434 

 

To cancel your subscription, you need to sign into this page:

 

https://www.spotify.com/accounts/subscription/

 

Also check out the help guide:
https://support.spotify.com/learn-more/faq/#!/article/How-to-cancel-your-subscription

 

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

Matt Suda   Community Rock Star

♫ Music keeps my heart beating ♫

View solution in original post

Solution!
Accepted by Marco (Top Star)
‎2015-09-08 05:15 PM
Top Star
Posts: 2,797
Registered: ‎2013-11-17

Re: How do I cancel a free trial?

Hi @telehome, welcome!

It looks like you are subscribed through Apple. To cancel your subscription, follow the steps mentioned here:

http://support.apple.com/HT202039

What's a Spotify Rock Star, and how do I become one?
Last.fm | Twitter

Backstage Intro - Meet Jordi!
What's it like to be in a Spotify Office?


Did I help? Please add your kudos!
Did I solve your issue? Please accept as the solution!

View solution in original post


All Replies
Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: How do I cancel a free trial?

Hey!

You can unsubscribe from here (just remember to log in with your Facebook details): https://www.spotify.com/account/subscription/

Then just follow these instructions:

1. Under the heading "Manage your subscription", click "View your options"
2. At the bottom of the following page, click "Click here to continue to the cancellation page"
3. On the following page, select one of the listed reasons for leaving
4. Then, click the button "Cancel Subscription"
-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
MEW
Concert Regular
Posts: 5
Registered: ‎2012-02-28

Re: How do I cancel a free trial?

Hi Sam...I've been trying to find this as well but I do not see a link that says "manage your subscription" on the page you linked. I did a search for the word "manage" and it's not on that page?
Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: How do I cancel a free trial?

[ Edited ]

Ah! Apologies! It's been updated. I just tried logging in and cancelling myself (not a complete cancellation, of course). Instead of a 'Manage my Subscription', there is a 'Cancel my Subscription'. Just click on 'View my options' below and then 'Continue to the cancellation page' down the bottom.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
MEW
Concert Regular
Posts: 5
Registered: ‎2012-02-28

Re: How do I cancel a free trial?

Ok...I'm feeling like I'm being a pain or stupid...but I don't see that link anywhere on that page either.

I've searched the page for the word "Cancel" and "Subscription" to be certain I'm not missing it.

Is there perhaps a different link for free vs paid memberships? Or no option to cancel free memberships?
Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: How do I cancel a free trial?

The options are different for paying subscribers and free users. If you have the free account, you won't ever get charged. So don't worry, you're not on a trial. All that music is free.

 

You threw me with the 'free trial' thing, as we currently have a free Premium trial running. If you'd like to delete your account, you can do so by contacting Customer Support. Just go to 'About Us' (above) > 'Contact Form'. Obviously, we'd be very sorry to see you go. Were you having any problems at all?

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
MEW
Concert Regular
Posts: 5
Registered: ‎2012-02-28

Re: How do I cancel a free trial?

I understand but I wanted my information removed from the service...isn't there a way to do this?

Moderator
Moderator
Posts: 4,987
Registered: ‎2012-01-19

Re: How do I cancel a free trial?

Yes, there is. Just get in touch with Customer Support, like I mentioned before. They'll sort it out for you.

-------

Check out how we're doing over @SpotifyStatus

Question answered? Just click 'Accept as solution' to help other users out. Easy.

Who's your Spotify Star?
MEW
Concert Regular
Posts: 5
Registered: ‎2012-02-28

Re: How do I cancel a free trial?

Gosh I'm sorry...I didn't read the last post thoroughly! Thank you!
Gig Goer
Posts: 3
Registered: ‎2012-02-27

Re: How do I cancel a free trial?

I clicked your link but I dont see any of the options you gave me, here is a screenshot http://imgur.com/bBLDW. Thanks for the help

Announcements

Beta Test Spotify Desktop
Would you like to beta test Spotify Desktop?

If so, please log in or register.

More

Please bear in mind that the Community is not an official Spotify support service. It's a place where we all help each other, whether we work for Spotify or not. So please use your discretion when using the forum.