Announcements

Help Wizard

Step 1

NEXT STEP

Spotify is not connecting

Spotify is not connecting

My Spotify is not working. It stopped about an hour ago or so. I cant logon or play anything.

Reply
16 Replies

Hello, @cellfreak! The same happened here. I guess it's something with the servers. I think Spotify are aware and working on a fix.

Edit:
I'll see if I can get more info for us.

As a temporary solution I suggest using the web player. You'll love it! 🙂

Me either.
spoken with many people and they cant login / play songs. Many ppl have problems.

Same problem here, but you can use the webplayer, it works just fine 🙂

 

https://play.spotify.com

I'm able to listen to stuff I have on playlists, but I can't browse or use Discover or see my feed. 

While listening, suddenly spotify go offline. Some error (maybe 404). After numerous log out - log in, try reboot - > nothing, still offline. What to do ? Is this something to do with web page containing that album I'm playing ? Using: Vista, Spotify version 0.9.4.169.gc0399df6, Premium user.

Spotify stays offline even though I have internet connection?

Hello, @tuc! I have merged your thread with already existing one. This is a known issue and is being investigated now.

We're sorry to hear that some of your are having some trouble connecting. The team are looking into this as we speak, please bear with us.


As @Thedev suggested, our web player should make sure that you aren't without music whilst this issue is being investigated 🙂

--------------------------------------------------------------

For Twitter support, find us at @SpotifyCares.

Follow me on Spotify.

Not to sound offensive or anything, but the web player is absolute crap. Not only does it load incredibly slow compared to other players, but there are no keyboard/mouse shortcut support (like f8 for pause). 

 

 

Edit: Seems to be back online.

I can confirm that it's back online for me.

Works for me aswell now.

Hello.

Any mods here who can mail mine playlists?

They was alla gone when i try to connect spotify 15 min ago

I to have this problem. It started yesterday while suddenly after a track the playlist stopped playing. No track would play and there was no error messages. Then I closed the app and restarted it. After which it got stuck saying "connecting" and it did not connect. I waited untill today (the day after) and the music was availible again, until now, when the same thing happened again. The app stays at connecting

@rch3r - It does appear Spotify are working on a service issue, keep an eye on SpotifyStatus for updates. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

and Spotify is down again. No offence but I see no reason to pay for something what is not working and for the last 3 days I am unable to use it! You should give us money back for all this time we cant use the service.

[edit] and back up again .....

You can't really expect a service to have a 100% uptime, and Spotify probably had like 2-3 hours total daytime the last three days.

That's about 3 out of 8765 hours. 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random