Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Elena
  • Moderator
  • 399231 Views
  • 952 replies
  • 107 likes
  • Account
  • 399231 Views
  • 952 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171941 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171941 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99188 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99188 Views
  • 68 replies
  • 10 likes

Solved!! Premium

I signed up for premium but it still makes me shuffle all the songs and when I want to take it off it says “ you have discovered a premium feature “ my account says it’s premium ? I’m starting to get very frustrated

  • Newbie
  • I signed up for premium but it still makes me shuffle all the songs and when I want to take it off it says “ you have discovered a premium feature “  my account says it’s premium ? I’m starting ...
  • Ethangarcia
  • Casual Listener
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

No puedo administrar mi plan premium

Hola, soy la administradora de mi plan premium pero desde hace un par de meses no puedo entrar a administrarlo, la pagina me sale en blanco. Vale decir, no puedo agregar, quitar ni ver ninguno de mis miembros!... Ayuda

  • Newbie
  • Hola, soy la administradora de mi plan premium pero desde hace un par de meses no puedo entrar a administrarlo, la pagina me sale en blanco. Vale decir, no puedo agregar, quitar ni ver ninguno de mis...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Closed down uni email account

I already had a freespotify account, then I got a premium account with my uni email address.(seperate account)Now I have left uni I can no longer access my email account, it doesn't exist. I have been charged full price premium which I no longer want...

  • Newbie
  • I already had a freespotify account, then I got a premium account with my uni email address.(seperate account) Now I have left uni I can no longer access my email account, it doesn't exist. I have b...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Abrir canal de Spotify con pagina de Facebook

¿Como puedo abrir una cuenta o canal de Spotify vinculado a una pagina de Facebook?

  • Newbie
  • ¿Como puedo abrir una cuenta o canal de Spotify vinculado a una pagina de Facebook?
  • 280 Views
  • 0 replies
  • 0 likes
  • Account
  • 280 Views
  • 0 replies
  • 0 likes

cant use App on iPhone X

Hey I am new to Spotify, just downloaded it to my new iPhone X and when im logging in with email and try to listen to music i get the message „an error occured“ when i log in with Facebook i get the message „error 404“Any Ideas what to do? I already ...

  • Newbie
  • Hey I am new to Spotify, just downloaded  it to my new iPhone X and when im logging in with email and try to listen to music i get the message „an error occured“ when i log in with Facebook i ge...
  • 173 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 173 Views
  • 0 replies
  • 0 likes

Me estan cobrando Spotify y no tengo Spotify

No tengo cuenta de Spotify sin embargo cada mes me lo estan cobrando 

  • Newbie
  • No tengo cuenta de Spotify sin embargo cada mes me lo estan cobrando 
  • 298 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 298 Views
  • 0 replies
  • 0 likes

Lost all Music on Spotify....

Hello everybody,This morning I got the message on my iphone that my offline music will be deleted, since I am already locked in on 3 devices. That surprised me at first, but I ignored it first. As I wanted to use my Spotify app later in the day, I re...

  • Newbie
  • Hello everybody, This morning I got the message on my iphone that my offline music will be deleted, since I am already locked in on 3 devices. That surprised me at first, but I ignored it first. As ...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Playlist sorting options

my playlists wouldn't play and I can't play any song

  • Newbie
  • my playlists wouldn't play and I can't play any song
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Error 404 and An zeroes Occurred

When I’m logged into my Spotify app, The only message displayed is “an error occurred”. The “try again” button does nothing. I have tried deleting and redownlaoding the app, logging in and out, restarting my phone, and changing my password. I am a pr...

  • Newbie
  • When I’m logged into my Spotify app, The only message displayed is “an error occurred”. The “try again” button does nothing. I have tried deleting and redownlaoding the app, logging in and out, &nbsp...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Deleted facebook account, can't login

I deleted my facebook account a few weeks ago and now I can't login into spotify. I have spotify premium.

  • Newbie
  • I deleted my facebook account a few weeks ago and now I can't login into spotify. I have spotify premium. 
  • 150 Views
  • 0 replies
  • 0 likes
  • Login
  • 150 Views
  • 0 replies
  • 0 likes

Facebook account vanished

Hi,The master account for our family plan is not accessible anymore. It seems to have vanished. The login was through facebook but I cannot login with Spotify using my facebook password. I always get a message saying "You don't have a Spotify account...

  • Newbie
  • Hi, The master account for our family plan is not accessible anymore. It seems to have vanished. The login was through facebook but I cannot login with Spotify using my facebook password. I always g...
  • 180 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 180 Views
  • 0 replies
  • 0 likes

Solved!! Two account, the same user

Just a few moments ago I create my user but I thought I was loging to my real Spotify account that I use so I think I have 2 spotify accounts. I use my real Spotify account sync with Facebook but I want that accoung to be named as this one I've creat...

  • Casual Listener
  • Just a few moments ago I create my user but I thought I was loging to my real Spotify account that I use so I think I have 2 spotify accounts. I use my real Spotify account sync with Facebook bu...
  • missile90
  • Casual Listener
  • 261 Views
  • 2 replies
  • 0 likes
  • Account
  • 261 Views
  • 2 replies
  • 0 likes

How do I delete my artist page?

How do I delete my artist page? My band changed our name and re-uploaded our music under our new name on a new artist page, but I can't delete my old one. I removed all of our music through Distrokid, but the profile is still there and I cannot add a...

  • Newbie
  • How do I delete my artist page? My band changed our name and re-uploaded our music under our new name on a new artist page, but I can't delete my old one. I removed all of our music through Distrokid...
  • 13710 Views
  • 0 replies
  • 68 likes
  • 13710 Views
  • 0 replies
  • 68 likes

ty

ty

  • Regular
  • ty
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Different user names

I created an account with a normal username but if I log in with my username and my password It gives me an error (3). Infact if I go to account details the username is completely different! But, if I log in with the email, the username that I see on...

  • Newbie
  • I created an account with a normal username but if I log in with my username and my password It gives me an error (3). Infact if I go to account details the username is completely different! But, if ...
  • 189 Views
  • 0 replies
  • 0 likes
  • Account
  • 189 Views
  • 0 replies
  • 0 likes

Quitting a subscription via phone company

I have a subscription through a phone company. I´m switching companies now and the company I´m switching to doesn´t have a direct co-operation with Spotify. How do I pay my monthly subscription with credit card?

  • Newbie
  • I have a subscription through a phone company. I´m switching companies now and the company I´m switching to doesn´t have a direct co-operation with Spotify. How do I pay my monthly subscription with ...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Superuser Contribution Change countries

I was living in Australia now live in Spain and cannot access my Spotify account says I can only use fir 14 days overseas !!!

  • Casual Listener
  • I was living in Australia now live in Spain and cannot access my Spotify account says I can only use fir 14 days overseas !!!
  • Jennivv56
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Paid for Family Plan and couldnt add/invite anyone

Hi guysPaid for Family Plan and couldnt add/invite anyone, can anyone help me?regards to all.

  • Casual Listener
  • Hi guys Paid for Family Plan and couldnt add/invite anyone, can anyone help me? regards to all.
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Superuser Contribution MY 3 Year old account just got Hacked!!!

I started spotify up and couldn't login, got worried checked my email. And there it said my email has been changed to "**bleep**you5@live.de" for some reason and then I really got worried. My account's name was googlaajamies previously and I can't lo...

  • Visitor
  • I started spotify up and couldn't login, got worried checked my email. And there it said my email has been changed to "**bleep**you5@live.de" for some reason and then I really got worried. My account...
  • SergioDavid
  • Roadie
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Information

I have had the spotify app on my phone for a while now, but I need to end my subscription but I don't know what my email I used at the time. Is there anyway to find where that is if I'm logged into the app? I can see my account name but not the email...

  • Newbie
  • I have had the spotify app on my phone for a while now, but I need to end my subscription but I don't know what my email I used at the time. Is there anyway to find where that is if I'm logged into t...
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes