Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29385 Views
  • 60 replies
  • 24 likes
  • 29385 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871100 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871100 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24886 Views
  • 3 replies
  • 0 likes
  • 24886 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Now playing" screen freezes but continues to play the playlist

PremiumUSA Samsung Galaxy S9+Android 10 Recently, about a month maybe, when I change the playlist or get in my car and connect via Bluetooh, the "now playing" screen will freeze on what I was listening to before changing the playlist or getting in th...

  • Casual Listener
  • Premium USA     Samsung Galaxy S9+ Android 10   Recently, about a month maybe, when I change the playlist or get in my car and connect via Bluetooh, the "now playing" scree...
  • Alex
  • Spotify Legend
  • 17338 Views
  • 20 replies
  • 18 likes
  • "Now Playing"
    Android
    Freezing
  • 17338 Views
  • 20 replies
  • 18 likes

Superuser Contribution 'Now Playing' does not change and gets stuck

PlanPremiumCountryNew ZealandDeviceNokia 7+Operating SystemAndroid Pie My Question or IssueSpotify keeps getting stuck on the current track (usually a podcast) - I have to clear the app data completely to fix it. I've recently done a complete fresh r...

  • Casual Listener
  • Plan Premium Country New Zealand Device Nokia 7+ Operating System Android Pie   My Question or Issue Spotify keeps getting stuck on the current track (usually a podcast) - I have to cl...
  • Mihail
  • Spotify Legend
  • 369 Views
  • 3 replies
  • 2 likes
  • 369 Views
  • 3 replies
  • 2 likes

Superuser Contribution Local files keep breaking

spotify keeps doing a fun feature of randomly desyncing one local file ever so often and i cant find a fix for it. the weirdest part is i can still play the song by tapping it but if it appears randomly in queue it skips over like its unavalable. Inf...

  • Casual Listener
  • spotify keeps doing a fun feature of randomly desyncing one local file ever so often and i cant find a fix for it. the weirdest part is i can still play the song by tapping it but if it appears rando...
  • Mihail
  • Spotify Legend
  • 402 Views
  • 1 replies
  • 1 likes
  • 402 Views
  • 1 replies
  • 1 likes

Superuser Contribution Albums not sorted correctly

PlanPremiumCountrySpainDeviceXiaomi Mi 9Operating SystemMIUI Global 12.0.5 (Android 10)App Version8.6.28.700 My Question or IssueHello, I opened an issue for the Desktop app because some artists had their albums not sorted correctly: https://communit...

Image 1.png
  • Composer
  • Plan Premium Country Spain Device Xiaomi Mi 9 Operating System MIUI Global 12.0.5 (Android 10) App Version 8.6.28.700   My Question or Issue Hello,   I opened an issue for the...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify won't play a specific song

Plan: PremiumDevice: Google PixelOperating System: Android 9 My Question or IssueFor whatever reason, when I attempt to play the song "James Dean" by The Wrecks, the song does not play. It does not show up in the now playing section and, when set in ...

  • Casual Listener
  • Plan: Premium Device: Google Pixel Operating System: Android 9   My Question or Issue For whatever reason, when I attempt to play the song "James Dean" by The Wrecks, the song does not play...
  • Novy
  • Moderator
  • 555 Views
  • 4 replies
  • 0 likes
  • 555 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution [Android] App has several disruptive issues

PlanFamilyCountryGermanyDeviceSamsung Galaxy S9+SoftwareAndroid 10One UI 2.0Samsung's Security Patch level 1st July 2020Spotify 8.5.6 9.834 My Question or IssueSo the app is presenting a very strange pattern of misbehaviors that is escalating. It sta...

  • Casual Listener
  • Plan Family Country Germany Device Samsung Galaxy S9+ Software Android 10 One UI 2.0 Samsung's Security Patch level 1st July 2020 Spotify 8.5.6 9.834   My Question or Issue So the a...
  • Eni
  • Moderator
  • 3821 Views
  • 4 replies
  • 2 likes
  • 3821 Views
  • 4 replies
  • 2 likes

Superuser Contribution [Android]

PlanPremiumCountryPolandDeviceSamsung Galaxy M21Operating SystemAndroid My Question or IssueWhen browsing a list of podcast episodes it keeps returing to the top - the newest episodes on its own, despite me scrolling down.When filtered by the date fr...

  • Visitor
  • Plan Premium Country Poland Device Samsung Galaxy M21 Operating System Android   My Question or Issue When browsing a list of podcast episodes it keeps returing to the top - the newest...
  • Novy
  • Moderator
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Notification Shade Player Bugged

PlanPremiumCountryUnited StatesDeviceGalaxy Note20Operating SystemAndroid 11 My Question or IssueMy notification shade is bugged and will not allow me to dismiss songs that are not playing. It's caused many issues with my music playing and will make ...

  • Casual Listener
  •   Plan Premium Country United States Device Galaxy Note20 Operating System Android 11   My Question or Issue My notification shade is bugged and will not allow me to dismiss song...
  • Eni
  • Moderator
  • 902 Views
  • 7 replies
  • 1 likes
  • 902 Views
  • 7 replies
  • 1 likes

Superuser Contribution [Zenfone 6] app trouble

PlanPremiumCountryNorwayDeviceAsus Zenfone 6Operating SystemAndroid My Question or IssueApp won't launch 90% of the time, and when it does it's not responding, did a reinstall without any results. Trouble started after last update.

  • Newbie
  • Plan Premium Country Norway Device Asus Zenfone 6 Operating System Android   My Question or Issue App won't launch 90% of the time, and when it does it's not responding, did a reinstal...
  • Mihail
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

[Android][Discover] What happened to the artist biographies on Spotify?

I'm a premium user on Windows and Android.There used to be artist Bios/Backgrounds. They were easily accessed. Currently the only choices I seem to have are:-Following-Going to artist radio-Report-Share Have the Bios and backgrounds been eliminated?K...

  • Newbie
  • I'm a premium user on Windows and Android. There used to be artist Bios/Backgrounds. They were easily accessed.   Currently the only choices I seem to have are: -Following -Going to artist ...
  • 776 Views
  • 0 replies
  • 3 likes
  • Android
  • 776 Views
  • 0 replies
  • 3 likes

add a non spotify

PlanPremiumCountry Device(Galaxy 7)Operating System(Android) My Question or Issuei want to add a non spotify music on my android bc i didn't want to sync my desktop to my android so where to put my downloaded music for it to apear in spotify

  • Regular
  • Plan Premium Country   Device (Galaxy 7) Operating System (Android)   My Question or Issue i want to add a non spotify music on my android bc i didn't want to sync my desktop to m...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app stuck after playing on google cast

PlanPremiumCountrySerbiaDevice(Xiaomi Mi Note 10)Operating System(Android 11)My Question or IssueHi,Starting from couple of days ago there is really irritating issue with Spotify App.When listening playlist on Google Home Mini speaker via google cast...

  • Newbie
  • Plan Premium Country Serbia Device (Xiaomi Mi Note 10) Operating System (Android 11) My Question or Issue Hi, Starting from couple of days ago there is really irritating issue with Spotify ...
  • Jeremy
  • Spotify Legend
  • 1541 Views
  • 17 replies
  • 8 likes
  • 1541 Views
  • 17 replies
  • 8 likes

Superuser Contribution No internet connection

I tried everything and I'm just about to just cancel my subscribtion. I'm paying for premium without being able to use it on my phone. It does that when I'm on mobile data and on wifi. When I reinstall the app it works for about 30 minutes before it ...

  • Visitor
  • I tried everything and I'm just about to just cancel my subscribtion. I'm paying for premium without being able to use it on my phone. It does that when I'm on mobile data and on wifi.    ...
  • Alex
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesnt always auto play when my car connects.

PlanPremium - TrialCountryAustraliaDeviceSamsung A71Operating SystemAndroid My Question or Issue I seem to have 2 or 3 problems. 1. Spotify seems to bug out because sometimes when I start my car and the blue tooth tries to kick in but the display say...

  • Visitor
  • Plan Premium - Trial Country Australia Device Samsung A71 Operating System Android   My Question or Issue   I seem to have 2 or 3 problems.   1. Spotify seems to bug out b...
  • Jeremy
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shortcut for adding all the songs from one playlist to another

PlanPremiumCountryIndiaDeviceSamsung Galaxy M02Operating SysteAndroid v10 My Question or IssueHi team, just wanted to know if there is a way/short cut to copy songs from one playlist to other. Also, is there a way wherein the user can select all the ...

  • Gig Goer
  • Plan Premium Country India Device Samsung Galaxy M02 Operating Syste Android v10   My Question or Issue Hi team, just wanted to know if there is a way/short cut to copy songs from one ...
  • Ver
  • Spotify Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove audio seek in dropdown notification bar?

PlanPremiumCountrySouth AfricaDeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueSo I recently update to Android 10, and one of the features is the seekable audio in the dropdown notification bar. I hate it. It takes up space, I acci...

  • Casual Listener
  • Plan Premium Country South Africa Device Huawei P30 Lite Operating System Android 10   My Question or Issue So I recently update to Android 10, and one of the features is the seekable ...
  • Jeremy
  • Spotify Legend
  • 2432 Views
  • 3 replies
  • 1 likes
  • 2432 Views
  • 3 replies
  • 1 likes

Superuser Contribution Getting local files to work on your mobile (2020 Edition)

I am starting a new topic for getting local files working on mobile devices as it's just taken me a good 3 hours to get a few songs that were ALREADY ON MY PHONE to work in the spotify app.It's good to see that you guys haven't fixed this, when there...

  • Music Fan
  • ...ecurity > Windows Security > Firewall & Network Protection. Once here, click all 3 options (Domain, Private & Public Network) and turn the firewall OFF. Ensure both your mobile AND PC a...
  • gaRRycaRRyer
  • Newbie
  • 1918 Views
  • 3 replies
  • 1 likes
  • Android
    firewall
    local files
    Mobile
    music
    Offline Access
    PC
  • 1918 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify on Android is broken for me

PlanFreeCountryUnited StatesDeviceSamsung Galaxy J7 Crown Operating SystemAndroid 9 "Pie" My Question or IssueI cannot get Spotify on Android to work at all this week... When I start up the app, Spotify will sometimes lock up almost immediately, forc...

  • Casual Listener
  • Plan Free Country United States Device Samsung Galaxy J7 Crown  Operating System Android 9 "Pie"   My Question or Issue I cannot get Spotify on Android to work at all this week......
  • Novy
  • Moderator
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android]Please add category "Discovered on" in mobile app

PlanFree/PremiumCountryPLDeviceHTC U11Operating SystemAndroid 9.0 My Question or IssueI have a suggestion, As we know, there is a category "Discovered on" on artists Page, via the desktop app.Would you please implement this feature in mobile version?...

  • Composer
  • Plan Free/Premium Country PL Device HTC U11 Operating System Android 9.0   My Question or Issue I have a suggestion, As we know, there is a category "Discovered on" on artists Page, vi...
  • Novy
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock screen not able to skip

PlanPremiumCountryUSDeviceSamsung Galaxy S10Operating SystemAndroid Oreo My Question or IssueThe skip song button on the lock screen of my phone will not let me skip and is greyed out.

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy S10 Operating System Android Oreo   My Question or Issue The skip song button on the lock screen of my phone will not let me skip and...
  • Ivan
  • Spotify Legend
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes