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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1157 Views

0 replies

5 likes

  • 1157 Views
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Superuser Contribution Spotify auf mehren Google Nests gleichzeitig

Hallo,wie kann ich mit ein Family Account spotify auf mehren Google Mini hören. Ich hab ein google Account meine Frau und der junge hat n eigenen google Account. Alle in einen Haushalt. sobald einer was hört und ein anderer auch was hören will geht d...

Newbie

Hallo, wie kann ich mit ein Family Account spotify auf mehren Google Mini hören. Ich hab ein google Account meine Frau und der junge hat n eigenen google Account. Alle in einen Haushalt.  soba...

Kiril

Moderator

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
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Superuser Contribution Spotify will not connect to Pioneer MVH-2400NEX

PlanPremiumCountry U.S.A.DeviceSamsung Galaxy Note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Pioneer MVH-2400NEX and Spotify plays through Android Auto and also streams via bluetooth, however when I choose ...

Casual Listener

Plan Premium Country  U.S.A. Device Samsung Galaxy Note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a Pioneer MVH-2400NEX and Spo...

Yordan

Moderator

43082 Views

56 replies

5 likes

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Superuser Contribution Spotify Connect JVC KD-X472DBT doesnt work "Connecting" all the Time

PremiumGermany Samsung Huawei P10 Lite Android 8.0.0Spotify 8.7.0.1154JVC KD-X472DBTPlaying via Bluetooth The bluetooth connection works and I can hear the music from the app but it just says "Connecting" constantly so I can't use any of the addition...

Music Fan

  Premium Germany   Samsung Huawei P10 Lite Android 8.0.0 Spotify 8.7.0.1154 JVC KD-X472DBT Playing via Bluetooth   The bluetooth connection works and I can hear the musi...

Yordan

Moderator

9693 Views

12 replies

5 likes

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Superuser Contribution Playing Multiple Playlists

Is there any way to configure Spotify to play multiple playlists, one after the other?

Casual Listener

Is there any way to configure Spotify to play multiple playlists, one after the other?

dandv

Music Fan

7535 Views

5 replies

1 likes

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  • 5 replies
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Spotify uses up nearly 100GB according to my phones settings but the app says it's 45GB how do I fix

PlanPremiumCountryGermanyDeviceOnePlus 8 proOperating Systemlatest android My Question or IssueHello,I was checking my Phones storage to see how things are going and discover Spotify uses up nearly 100GB of it. Admittedly I have a lot of music saved ...

Screenshot_20220209-004712.jpg Screenshot_20220209-010343.jpg

Newbie

  Plan Premium Country Germany Device OnePlus 8 pro Operating System latest android   My Question or Issue Hello, I was checking my Phones storage to see how things are going an...

Loxer

Community Legend

1420 Views

1 replies

0 likes

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Spotify using enormous amount of memory

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 11 My Question or IssueAt the moment i have not downloaded any songs. When I check the memory usage in the Spotify app it tells me a reasonable amount of memory used. But if I check in t...

Newbie

Plan Premium Country Germany Device OnePlus 6 Operating System Android 11   My Question or Issue At the moment i have not downloaded any songs. When I check the memory usage in the Spo...

Loxer

Community Legend

833 Views

1 replies

0 likes

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  • 1 replies
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Audio keeps cutting out

Audio keeps cutting out for 2 secs every 90 secs when the screen is locked. Have tried other audio streaming apps and they dont suffer the same problem. This only started happening after the latest update to my phone.PlanPremiumCountryUKDeviceSamsung...

Newbie

Audio keeps cutting out for 2 secs every 90 secs when the screen is locked.  Have tried other audio streaming apps and they dont suffer the same problem.  This only started happening after ...

Loxer

Community Legend

1015 Views

1 replies

0 likes

Samsung S20 Plus
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Android Spotify transition looks dull

why is the Spotify ios transition better than Android like when opening a playlist, the Android transition looks dull than ios.

Casual Listener

why is the Spotify ios transition better than Android like when opening a playlist, the Android transition looks dull than ios.

262 Views

0 replies

0 likes

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Superuser Contribution Spotify (Android Auto) Doesn’t Play Soundtracks/Albums in full

Plan - FreeCountry - CanadaDevice - Pixel 4aOperating System - Android 12 Been noticing an issues for a couple years now when using Spotify through Android Auto. If you select an Album/Soundtrack to play Spotify will play a few songs then go off albu...

Newbie

Plan - Free Country - Canada Device - Pixel 4a Operating System - Android 12   Been noticing an issues for a couple years now when using Spotify through Android Auto.  If you sele...

Kiril

Moderator

818 Views

1 replies

2 likes

album
android auto
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Superuser Contribution Spotify almost always shows the wrong track, wrong play/pause status, wrong position in track

This has been happening every day for several months. Spotify's display on the phone screen will almost always not show the correct track being played. It will often show some previous track I listened to. This applies to the full screen display of w...

Casual Listener

This has been happening every day for several months.   Spotify's display on the phone screen will almost always not show the correct track being played. It will often show some previous track...

Ver

Spotify Legend

2188 Views

11 replies

2 likes

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  • 11 replies
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Do Spotify support frequencies lower then 60?

PlanPremiumCountry NorwayDevice(Samsung Galaxy S7)Operating System(Androide)My Question or Issue Does Spotify support frequencies lower then 60? I was looking at the equalizer for the app and there you can mix with the Hz from 60Hz to 15000kHz. Is th...

Casual Listener

Plan Premium Country  Norway Device (Samsung Galaxy S7) Operating System (Androide) My Question or Issue  Does Spotify support frequencies lower then 60? I was looking at the equal...

DenoBeno

Music Fan

1268 Views

1 replies

0 likes

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Superuser Contribution Can't play a playlist of podcasts without shuffle??

PlanPremiumCountryUSADevicePixel 3 My Question or IssueI saw a post from spotify recently about creating playlists of podcast episodes and thought "that's a good idea I'll try that." So I started a playlist of a bunch of episodes I wanted to listen t...

Casual Listener

Plan Premium Country USA Device Pixel 3   My Question or Issue I saw a post from spotify recently about creating playlists of podcast episodes and thought "that's a good idea I'll try th...

Ver

Spotify Legend

13413 Views

20 replies

15 likes

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  • 20 replies
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Superuser Contribution Getting Tired of This App

PlanFreeCountryUnited StatesDeviceSamsung S21My Question or IssueSo, I have used Spotify for years and these past few weeks have been the worse experiences I have ever had with the app. I haven't ever been bothered when it comes to the free version, ...

Casual Listener

Plan Free Country United States Device Samsung S21 My Question or Issue So, I have used Spotify for years and these past few weeks have been the worse experiences I have ever had with the app....

Ver

Spotify Legend

746 Views

3 replies

0 likes

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Superuser Contribution App crashes - anything to do with JRE

PlanFreeCountryCanada DeviceHuawei Operating SystemAndroid My Question or IssueThe app immediately crashes when I try to listen to or search for JRE. When searching for the podcast it usually is displayed in a list but clicking on it causes the app t...

Newbie

Plan Free Country Canada   Device Huawei  Operating System Android   My Question or Issue The app immediately crashes when I try to listen to or search for JRE.  When ...

Alex

Spotify Legend

1236 Views

1 replies

0 likes

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Superuser Contribution Constant Podcast Video Buffering

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVideo Podcast is constantly buffering on Sony smart tv. About every 4 seconds. Yes I've unins...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Video P...

Yordan

Moderator

2175 Views

7 replies

0 likes

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Superuser Contribution Can't report a user -- verification code error

Trying to report a spam bot account (under "abusive" though there also isn't a category in reporting for spam).When I try to report, submit my email for the verification code then copy and paste the code into the verification box, it errors out, sayi...

Screenshot_20220206-101137_Gmail.jpg Screenshot_20220206-101117_Brave.jpg

Regular

Trying to report a spam bot account (under "abusive" though there also isn't a category in reporting for spam). When I try to report, submit my email for the verification code then copy and paste th...

MafeG

Spotify Legend

539 Views

1 replies

0 likes

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Solved!!Superuser Contribution Lyrics not showing (checked other threads)

PlanPremium Family PlanCountryPolandDeviceSamsung A71Operating SystemAndroid 11 (samsung system overlay 3.1) account started in 2017 (I noticed that for younger accounts the problem doesn't appear) and I won't switch to another My Question or IssueIn...

Casual Listener

  Plan Premium Family Plan Country Poland Device Samsung A71 Operating System Android 11 (samsung system overlay 3.1)    account started in 2017 (I noticed that for younger a...

Alex

Spotify Legend

1269 Views

1 replies

0 likes

android 11
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Superuser Contribution Downloaded songs stop playing after 5 seconds if I'm connected to a network

For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache, have plenty of storage, tried different versions ...

Newbie

For the last month I've had issues with songs stopping after 5 seconds. I have my playlist downloaded and if I switch to offline mode the music plays fine. I've reinstalled the app, cleared the cache...

Ver

Spotify Legend

372 Views

1 replies

0 likes

Android
music stops
music stops playing
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Solved!!Superuser Contribution Can't download/play music from local folder on Android phone

I have uploaded songs to my local folder from my desktop app and can easily listen to them on the desktop app, but I can't download them so I can listen to them on my mobile phone. It keeps telling me that "This song is not available". I have followe...

Regular

I have uploaded songs to my local folder from my desktop app and can easily listen to them on the desktop app, but I can't download them so I can listen to them on my mobile phone. It keeps telling m...

Ver

Spotify Legend

3739 Views

28 replies

1 likes

  • 3739 Views
  • 28 replies
  • 1 likes

Superuser Contribution cant see lyrics with my premium account

PlanPremiumCountryTurkeyDevice(Xiaomi Mi 9)Operating System(Android) My Question or Issuei have been using premium for a long time but still dont have the lyrics feature. When i switch to an another free account on my device the lyrics are there but ...

Newbie

Plan Premium Country Turkey Device (Xiaomi Mi 9) Operating System (Android)   My Question or Issue i have been using premium for a long time but still dont have the lyrics feature. Whe...

Eni

Moderator

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
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