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Concert Regular
Posts: 4
Registered: ‎20-02-2012
Accepted Solution

Unable to install: error code 53

Hi

 

My work PC just got updated to Windows 7 Enterprise. I started installing all the needed programs including Spotify because I listen to a lot of music at work. However, I'm unable to install. I get this error message:

 

---------------------------
Spotify Installer
---------------------------
The installer encountered an unknown error.

(Error code: 53)
---------------------------
Retry Cancel
---------------------------

 

I tried hitting Retry a couple of times. It downloads the installer again and after a few moments I get the same error message again. I couldn't find anything on this error code on Google or Spotify FAQ/forums.

 

What do I do to make it work?

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Chosen by topic author Entropia
Concert Regular
Posts: 4
Registered: ‎20-02-2012

Re: Unable to install: error code 53

Figured out the problem.

 

Spotify installer unpacked itself to my Appdata-directory and tried to start itself there... Notice a pattern? Anyway, I again moved the files to where I can execute them and it now works okay.

 

Hope this helps people who are experiencing similar error code 53 and 17 problems.

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Chosen by Shivonne (Festival Fanatic)
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Re: Unable to install: error code 53


vpspotify wrote:

Can you please explain what that means? I am having the same problems you were. Thanks


Does using the installer package below help at all?:

http://download.spotify.com/Spotify%20Installer.exe

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Chosen by ubelong2matt (Festival Fanatic)
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Posts: 9
Registered: ‎18-11-2013

Re: Unable to install: error code 53

How are we supposed to advise if you don't want to help yourself?  CryptoPrevent has the ability to whitelist executables in AppData.  All you need to do is:

 

  1. Download spotify's install from their site.
  2. Open CryptoPrevent (make sure it's the most updated one from the site).
  3. Go to Whitelist > Whitelist Editor in CryptoPrevent.
  4. Run the installer from Spotify.
  5. While it is downloading the actual installer to the AppData location click on the "Whitelist EXEs currently in all blocked locations."
  6. Watch Spotify install and not have a problem installing again.
  7. Rejoice.

We can all agree that the process is annoying and Spotify's use of the AppData folder for the program install is terrible programming but if someone gives you a workaround, you should use it!  Especially when it's only a handful of steps!

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Concert Regular
Posts: 4
Registered: ‎20-02-2012

Re: Unable to install: error code 53

Well, I figured out the problem just moments after posting for help here. Error code 53 means it's unable to start the installer. Our group policy here at work prohibits users to execute programs from any others directories than a few pre-selected ones. Anyway, I moved the installer EXE from the Appdata-directory to a directory I'm able to execute from and now I get a different error code, 17. "Unable to start Spotify". Maybe it's trying to install in Program Files which is blocked. Is there a command-line argument I can use to specify a custom installation directory?

Solution!
Chosen by topic author Entropia
Concert Regular
Posts: 4
Registered: ‎20-02-2012

Re: Unable to install: error code 53

Figured out the problem.

 

Spotify installer unpacked itself to my Appdata-directory and tried to start itself there... Notice a pattern? Anyway, I again moved the files to where I can execute them and it now works okay.

 

Hope this helps people who are experiencing similar error code 53 and 17 problems.

Gig Goer
Posts: 3
Registered: ‎10-09-2012

Re: Unable to install: error code 53

how did you manage to move them. i cannot even find it after downloading it.  but i also get the error 17 all the time

Gig Goer
Posts: 3
Registered: ‎10-09-2012

Re: Unable to install: error code 53

OK problem solved... Needed to run a comparability test^^

Concert VIP
Posts: 6
Registered: ‎08-11-2013

Re: Unable to install: error code 53

Can you please explain what that means? I am having the same problems you were. Thanks

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Chosen by Shivonne (Festival Fanatic)
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Re: Unable to install: error code 53


vpspotify wrote:

Can you please explain what that means? I am having the same problems you were. Thanks


Does using the installer package below help at all?:

http://download.spotify.com/Spotify%20Installer.exe

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Concert VIP
Posts: 6
Registered: ‎08-11-2013

Re: Unable to install: error code 53

Thanks for the response Peter,  your installer package leads me to error code 17.

 

If it helps at all, the background for my problem.  Randomly yesterday Spotify stopped opening properly and said "blocked by group policy". Google searches have not come up with much.  So I figured I would delete Spotify and reinstall.  That's when I started running into the error codes 53 or 17 depending on how I try to install it.  I have been trying to look into ways to adjust the group policy settings, but am a little lost.  It is a company computer but I just checked a co-worker's and he can still open and run Spotify.

 

Thanks again for trying to help!

 

PS I had also recently downloaded AdBlocker Plus and wasn't sure if that was interferring with Spotify somehow even though I paid for premium. I have gotten rid of ABP and it still didn't help.

Posts: 47,390
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Re: Unable to install: error code 53

Does installing in Windows Safe Mode make any difference? 

Instructions here

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Music Fan
Posts: 1
Registered: ‎15-11-2013

Re: Unable to install: error code 53

Hi All,


I found this thread when I ran into a similar problem here.  I'm a network admin for a college, and one of my users is having problems with Spotify.  I had downloaded the installer myself so I could install it on my PC and got the Error 53, then googled and found this thread.

 

My guess is that the reason that a domain policy suddenly popped up preventing running programs that are in AppData (like the Spotify installer, and even, apparently, Spotify itself)  is that we network admins have started using that policy to prevent the Cryptolocker virus from infecting our network machines.  There's quite a writeup about it here and here . I just put a policy for it in place yesterday, and I've already had a call about it this morning.

 

I don't know why Spotify chose to run the downloaded installer from AppData instead of using a Temp directory like most every other program in existence, but that's what's going on.  Perhaps if this becomes a big enough problem, they'll change how their installer works.

 

 

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