[Android] App freezes/crashes when clicking on three-dot menu in playlist

[kieran_edmunds]

Plan

Premium

Country

United Kingdom

Device

Umidigi F1

Operating System

Android 9

My Question or Issue

spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

[FalconEye]

Doesn't matter when you click the three dots. It just freezes the app. I have to force close it before I can use it again. Also there are no other users on my app.

Furthermore I can't watch the Spotify Wrapped 2020 on my phone because that just instantly crashes the app. The year before it was fine because you could just watch it on PC. 

Maybe these issues are related?

Umidigi F1 / Android 9 / Germany

[Jaspercelens]

No more users are logged in, doesn't matter if there's a song playing or not. I heard some people had problems with their Wrapped, I don't. Please please please fix this ASAP.

[user-removed]

That's it! No solutions till now! That's it, I already said bye to Spotify and migrate to Appl3 Music and I think everyone should do that, au revoir!

[GeorgeCh]

Come on. Still the same issue months now. I can't share songs or playlists. It is very annoying. Can you inform us about any progress? Or open source so we might find the issue ourselves. Anyway you just need the backend proprietary. 

[Ivan]

Hey folks,

Just so you know - Spotify is informed about this issue and we're looking into it! To that end we would appreciate it if you shared the following info:

• Make/model of your device and exact OS version
• exact Spotify version - read more how to check this out
• Country of residence
• Troubleshooting steps you've tried so far  
• Can you tell us in which context menu the issue is happening (e.g. on the top corner of the playlist, on the right corner of the track, or both, etc.)?
• Are there more than one Spotify users switching accounts on the device this happens on?
• Is there a session in progress (e.g. is a song or podcast playing) or is the app paused?

Thanks in advance and to subscribe to get all updates on this. 

[Dario8899]

• ulefone armor 6e android 9
• Last version 
• Spain
• All that you've suggested: cache disinstall, reinitializate the mobile
• No, only my account
• In every situation

[Insepulto]

• umidigi F1 android 9
• Last version 
• Spain
• All that you've suggested: cache disinstall, reinitializate the mobile
• No, only my account
• In every situation

[FalconEye]

• Umidigi F1 Android 9
• 8.5.94.939
• Germany
• Issue happens everywhere
• All that you've suggested: cache disinstall, reinitializate the mobile
• No, only my account
• In every situation

[GeorgeCh]

- Blackview BV 9600 Android 9

- 8.5.93.445

- Greece

- uninstall/install , clean cache

- single account

- it does not matter if a song plays or not.

[leojrpereira]

Mobile: cubot r19. Android 9.0.
Spotify Version: 8.5.93.445
Country: Portugal.
Clear cache, reinstall APP. Reboot phone + reinstall APP.
Only account on this device.
App does not freeze when 3 dot is preset:
- Liked songs playlist - 3 dot menu of the list (it freezes if pressing 3
dot menu of individual songs of the list - regardless it's playing or not)
- If a song/author is found via search before it is played or downloaded
(freezes when pressing 3 menu when playing or after download)

App freezes in every other situation:
- Pressing 3 dot menu of any playlist (other than liked songs), including
personal playlists or daily mixes, or any music inside every playlist.
- In every situation a music is playing
- When searching for an album and after selection the app freezes either in
the 3 dot menu of the album or individual music inside that album.
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