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[Android] App freezes/crashes when clicking on three-dot menu in playlist

Submitted by on ‎2019-08-25 09:35 PM
Status: Case Closed

Plan

Premium

Country

United Kingdom

Device

Umidigi F1

Operating System

Android 9

 

My Question or Issue

spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Changes were implemented to fix this issue for most common Android models.

 

Our backstage data combined with received votes and reports on this thread seem to indicate that the changes were successful for a majority of the userbase.


Unfortunately, we're aware that there're still some models with specific Android ROMs that are still experiencing the crash. At this time, we are not able to provide a fix that covers the full range of Android phones.

 

We'll be continuing our efforts to improve compatibility, but cannot guarantee that your specific device will be affected. As such, we'll be stopping the regular updates of this thread and are marking it as case closed.

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Comments
Mcrobbo84
Newbie
2020-10-29 07:10 PM

Spotify will not even entertain this issue.

1,390 votes (people reporting this issue) verses 138 million users = not a problem to them.

If the issue was impacting a Samsung phone or another big player then they'd be all over it.

 

Face the reality it will never be fixed.

Mihail
Spotify Legend
2020-11-25 02:03 PM
Status changed to: Under investigation

Hey folks,

 

Just so you know - Spotify is informed about this issue and we're looking into it! To that end we would appreciate it if you shared the following info:

  • Are there more than one Spotify users switching accounts on the device this happens on?
  • Is there a session in progress ( i.e. is a song/podcast playing) or is the app paused paused?

Thanks in advance and to subscribe to get all updates on this.

0 Likes
Blabberm
Visitor
2020-11-25 02:10 PM
Only one account
Crashes while playing, paused and doing nothing
0 Likes
Insepulto
Casual Listener
2020-11-25 02:12 PM

Same here, 

 

Only one account
Crashes while playing, paused and doing nothing

0 Likes
Sugacakes
Newbie
2020-11-25 02:12 PM
No there aren't more than one Spotify user switching accounts on the
device. It happens both when there is a session in progress and when the
app paused paused.
0 Likes
leojrpereira
Newbie
2020-11-25 02:30 PM
Crash in every situation.
0 Likes
Giupatamon
Newbie
2020-11-25 02:32 PM

Only one account
Crashes while playing, paused and doing nothing

Tarmatt
Visitor
2020-11-25 02:42 PM

One word:

Tidal

 

Now I unsuscribe to this discussion.

 

Good luck everyone

0 Likes
SherpaLard
Visitor
2020-11-29 08:13 PM

Still an issue guys ... Surely you need to fix this

Katerina
Spotify Legend
2020-12-03 12:31 PM

Hey there folks,

 

We really appreciate you bearing with us while this is being looked into.

 

Our teams are still investigating this, so it's very important if you could share the additional details requested in the status update.

 

In the meanwhile, we've passed on the latest details you shared with us. We'll keep you updated here once we have more info.

 

Thanks!

0 Likes

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