Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan

Premium

Country

United Kingdom

Device

Umidigi F1

Operating System

Android 9

 

My Question or Issue

spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Changes were implemented to fix this issue for most common Android models.

 

Our backstage data combined with received votes and reports on this thread seem to indicate that the changes were successful for a majority of the userbase.


Unfortunately, we're aware that there're still some models with specific Android ROMs that are still experiencing the crash. At this time, we are not able to provide a fix that covers the full range of Android phones.

 

We'll be continuing our efforts to improve compatibility, but cannot guarantee that your specific device will be affected. As such, we'll be stopping the regular updates of this thread and are marking it as case closed.

Comments
Giupatamon

@mrbaloghakos I tried it didn't work

Umidigi F1

Android 9

GregoryMark

The problem seems to have been resolved. I have been able to successfully click on the triple-dot and have the menus appear. 

Device: Redmi Note 8 Pro

Android 9 PPR1

 

Thanks for the fix.

comandantexd

No fix for umidigi f1 is still crashing

dontlikeusernam

Not solved for Ulefone Armor 6E - Android 9.0.

Also tried recent suggestions (disabling location services, etc.).

@Elena thank you for looking into this 😊

 

Not solved for Umidigi A5 Pro

Daxern

Issue has been going on for the past year with my Umidigi A5 pro, how is there 50 pages of this discussion but still no fix

comandantexd
10/10 android developers

14/10/2020 and we STILL DON'T HAVE AN UPDAT !!!!!!

Qdawgxc

Need help with this as well. Its been going on for awhile now. Not my internet connection, did the clean wipe and reinstalled. The only that temporarily fixes the problem is restarting my phone. But then after 10 mins or so it does it again.

Sp0tifySuxRly

spotify just ignoring this. they will never fix this. this bug exist for more than a year...