Android app unresponsive on a particular WiFi network

[Yordan]

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

[JackThomas]

Similar issues for me. Pixel 8 Pro with latest system update and latest Spotify update.  I suppose it's only happening on my home Wi-Fi.

Problems seem to have started when LOSSLESS became available. 

Crashing app. Slow UI response. Connecting to my Google speakers is slow, and connecting to groups of speakers is worse.

General app crashing seems to have improved last night after I turned off lossless option on WiFi.

I'm not going to uninstall the app and reinstall because I've got too many downloaded playlists and I don't want to have to re-download all of that.

[Oli253]

The same issue is happening for me too. My S24 is on One UI 8, and the entire OS seems to freeze when Spotify is running in the background or open. Gestures suddenly don't work, but apps like TikTok still continue playing videos. I just can't swipe out of apps, and the entire home screen seems to not be working properly.

[rb413]

This issue is impacting me, on more than one device, so adding my information.

• Device 1: Pixel 8 Pro
  • Android 16 BP3A.251005.004.B1
  • Spotify Version: 9.0.90.1229

• Device 2: Pixel Tablet
  • Android 16, BP3A.251005.004.A2
  • Spotify Version: 9.0.86.1358

Wifi is Nest Wifi Pro, all points running 3.76.479819. Account is Spotify premium, and I have audio quality set to lossless. 

[yomwk]

so so slow in pixel 10 pro for about a week at least. everything is updated. very unresponsive takes forever to do anything 

[Steve393947]

Spotify stopped working today on my Samsung Tab S.

App loads, but will not play music, bring up a play list, or select a song.  Have tried updating app.  Has been working solidly for over 10 years until today.

[Rryy]

It happens also on cellular. Totally useless currently.

[wo-09i1_8x2w]

@Yordan @For me It crashes only on Android 16 and only if there are too many (approx more than 8  ) google devices. So I unplugged a few google cast devices to bring the numbers down to 8 and now it doesn't crash anymore. Did through testing using multiple devices including Samsung and Google cellphone, tablets, Apple iPads and different google cast devices including old and new generation Chromecast, speakers, displays all at two different with different network. Hope this info might help reproduce the bug and resolution.

[Raydar]

Happening to 2 Samsung phones S23 and S24 right after the latest OS update.

[GeorgePatsonas]

The app freezing not only from Samsung and Pixel. I am Xiaomi user. The Spotify connect doesn't play and skipping the tracks without playing them. 

[Pastie]

Well this isn't great timing is it?!