BMW ConnectedDrive not working

Plan

Premium

Country

Belgium

Device

Nexus 6P

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

So I have a BWM 1 series for about a week now and was able to connect spotify without any problems until it stopped working once i got back in my car two days ago. It still shows up in my apps, and sometimes I can click it and continue to the next screen but it doesn't load any further than that. I also get a notification on my phone that it's connected.

 

The problem started when I used the spotify app on my computer and connected to Sonos. But I already changed it in the computer app so the music plays from my computer itself.

 

The funny thing is that it does play spotify from my phone connected via bluetooth, just not from the app that's in the list.

 

Any idea how I can fix this? Already tried to reinstall the app, open the spotify app through the connected drive app, and disconnect/reconnect my phone.

 

 

Hey folks,

 

Thanks for your patience on this.

 

Could you try updating to version 8.4.98 on Android and see if that fixes the issue for you?

 

Also make sure your BMW software is also up-to-date.

 

If it's still not working for you, then let us know and we'll look into it further.

 

Thanks!

Related Issues

Comments
dhndearenas
Newbie

Plan

Premium

Country

 Spain

Device

ONE Plus 5T

Operating System

Oxygen OS 5.1.7 android 8.1.0 based

My Question or Issue

 

Have just updated the phone with the lastest oficial update which fixes compatibility problems with car bluetooths and Spotify stoped working with the connected Drive in BMW.

the problem is the update because some hours before Spotify worked fine. I Guess one plus Will say the problem is not their fault cause other apps are working and bluetooth audio works good too so please take a look at the problem. Maybe It can be solved with a Spotify app update.

 

user-removed
Not applicable

Same here. Since the update I made yesterday I cannot use spotify via iDrive. I am using a Google Pixel 2 XL

marccarney
Newbie

I can't get Spotify to work on mine any more (Motorola Moto G5, BMW 3 Series (2017), F31, iDrive 6).  Have been using Spoify over Bluetooth with Connected drive app for almost a year, and suddenly a few days ago it's not working.  The Spotify source does appear on the car display when the ConnectedDrive apps establish comms, but when I select Spotify I don't get then anything on screen (it's mostly blank) and also no sound.  (Bluetooth audio method does still work but I can't select through my Spotify library that way).  I would really appreciate a fix for this as I was using it like that every day.

dhndearenas
Newbie

yeah, happens exactly the same to me.

hope spotify fixes it as soon as posible.

Donnachie
Newbie

Any idea how I get the album covers to come up when using idrive. I'm using a Samsung s8 plus. The songs show up but no covers.

MikeAllen
Newbie

Just leaving this here to say I've also got the same issue - Samsung Note 9 running the Connected and Spotify apps in a 2017 BMW M4. Integration via iDrive was working great until some time last week. Now, the Spotify icon appears in the car but can't be selected for a few minutes. After that, selecting it reveals a blank screen. Hope this is fixable - the iDrive integration is a big step-up from a traditional Bluetooth audio connection.

Araeftw
Newbie

Same problem....Was working fine....then nothing work the next day

AshAlex34
Casual Listener

I can confirm that it is definitely the Spotify App which is the culprit. One month old BMW 420D ...everything was working including Spotify...then suddenly it stopped working.

I flashed the previous version of Oreo...No good, I unistalled Spotify and installed version 8.4.77.779 which was the version I had when I bought the car and voila everything works. Have set the playstore not to auto update my apps now. Hope this helps!

 

Get it right Spotify...Updates are supposed to fix problems not create them.

Araeftw
Newbie

I did reinstall Connected Drive and Spotify yesterday.

I discovered some features of Connected Drive after reinstalled it. Feature like ventilation, lock, unlock etc ...So, nice to have finaly this update.

 

But, reinstall both of the application didn't change anything.

 

Spotify is boring me ! They should rework all the application.

AshAlex34
Casual Listener

Try installing Spotify version 8.4.77.779 not the latest one from the Playstore