Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc. )

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 11982 Views
  • 8 replies
  • 0 likes
  • Other
  • 11982 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Connect stopped working with Pioneer XW-SMA1's

As of today Jan. 31 2018, Spotify Connect on Windows desktop and Android apps stopped working with two Pioneer XW-SMA1's. They show up as available devices, but the apps don't connect to them. A couple of Sonos devices and a Rocki work fine. Windows ...

  • Gig Goer
  • As of today Jan. 31 2018, Spotify Connect on Windows desktop and Android apps stopped working with two Pioneer XW-SMA1's. They show up as available devices, but the apps don't connect to them.&n...
  • pitone84
  • Casual Listener
  • 15878 Views
  • 14 replies
  • 0 likes
  • Connect
  • 15878 Views
  • 14 replies
  • 0 likes

Solved!! Embedding Spotify Playlist to Wordpress

I'm trying to embed a playlist to my sidebar on Wordpress. Whenever I use the embed code from the playlist, it shows up but says "Oops...we didn't find any music here." The website is brand new, so there's no content, but I do need the playlist to be...

Screen Shot 2016-12-11 at 4.53.48 PM.png
  • Regular
  • I'm trying to embed a playlist to my sidebar on Wordpress. Whenever I use the embed code from the playlist, it shows up but says "Oops...we didn't find any music here." The website is brand new, so t...
  • liamsprout
  • Newbie
  • 38125 Views
  • 25 replies
  • 1 likes
  • Web Player
  • 38125 Views
  • 25 replies
  • 1 likes

Solved!! Export a playlist as a text file

I am an instructor for Spinning classes at the YMCA or indoor Cycling class and create very specific playlists with timings. I also have the need to add notes and comments for my reference during the class and would like a way export the playlist in ...

  • Regular
  • I am an instructor for Spinning classes at the YMCA or indoor Cycling class and create very specific playlists with timings. I also have the need to add notes and comments for my reference during the...
  • daveag
  • Newbie
  • 237875 Views
  • 11 replies
  • 8 likes
  • .csv
    .txt
    Export
    Playlist
    printable
  • 237875 Views
  • 11 replies
  • 8 likes

Playlist max at 24hours?

I've just got a message saying "you've filled this playlist to the max..." when adding to a playlist of mine. It's coming in at just under 24hrs of music long.It was my understanding that the max playlist number was something around 10,000 songs, can...

  • Casual Listener
  • I've just got a message saying "you've filled this playlist to the max..." when adding to a playlist of mine. It's coming in at just under 24hrs of music long. It was my understanding that the max...
  • 679 Views
  • 0 replies
  • 0 likes
  • Other
  • 679 Views
  • 0 replies
  • 0 likes

BUG: Songs in playlist get replaced with different songs

I very carefully spend time curating my playlists. The ability to maintain my collections of songs is the primary reason I pay for spotify and I don't take this lightly. So you can imagine my frustration at the fact that spotify has *continuously* mo...

  • Music Fan
  • I very carefully spend time curating my playlists. The ability to maintain my collections of songs is the primary reason I pay for spotify and I don't take this lightly.   So you can imagine m...
  • 398 Views
  • 0 replies
  • 0 likes
  • Music
  • 398 Views
  • 0 replies
  • 0 likes

Superuser Contribution Altering Playlist Image, Title & Description Bug

Hi,I changed my playlist's image, title and description. When I view the link of my playlist on the web, it's changed. My brother who is a Spotify user can see the changes.However on the desktop app on my MacBook and on the mobile app on my iPhone, i...

  • Regular
  • Hi, I changed my playlist's image, title and description. When I view the link of my playlist on the web, it's changed. My brother who is a Spotify user can see the changes. However on the desktop ...
  • Melody
  • Community Manager
  • 1215 Views
  • 1 replies
  • 0 likes
  • Other
  • 1215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost Music, playlist, artists anything searched

I logged into my account yesterday and all my music I saved,downloaded for months is gone. Please tell me I can get it back. Not happy as a paying customer for ages.Also account is as if I'm new and asking if I want 30 day free trial.I've been paying...

  • Visitor
  • I logged into my account yesterday and all my music I saved,downloaded for months is gone. Please tell me I can get it back. Not happy as a paying customer for ages. Also account is as if I'm new an...
  • Melody
  • Community Manager
  • 1092 Views
  • 1 replies
  • 0 likes
  • Other
  • 1092 Views
  • 1 replies
  • 0 likes

Songs played on web player not scrobbled to Last.fm

Hi I'm a teacher and often listen to Spotify in school using the web player (admin won't allow download of the desktop app on school hardware, and no wifi for listening through my iPhone). Tracks I played using the web player were being scrobbled to ...

  • Newbie
  • Hi   I'm a teacher and often listen to Spotify in school using the web player (admin won't allow download of the desktop app on school hardware, and no wifi for listening through my iPhone).&n...
  • Sebasty
  • Spotify Star
  • 721 Views
  • 1 replies
  • 0 likes
  • 721 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect disappeared from Onkyo tx nr656

Hi, I have been using Spotify connect through my Onkyo tx nr656, working rock solid throughout the last year. About two weeks ago, just of a sudden, the app (tried both from IOS and Android) is no longer able to see the receiver as a device. AFAICS, ...

  • Casual Listener
  • Hi,   I have been using Spotify connect through my Onkyo tx nr656, working rock solid throughout the last year. About two weeks ago, just of a sudden, the app (tried both from IOS and Android)...
  • rmoul
  • Casual Listener
  • 2011 Views
  • 1 replies
  • 0 likes
  • 2011 Views
  • 1 replies
  • 0 likes

No sound on Spotify web player

I am getting no sound from the web player on Spotify. I am hearing both system sounds and can play Pandora. Is something going on with the web player today?

  • Visitor
  • I am getting no sound from the web player on Spotify.  I am hearing both system sounds and can play Pandora.  Is something going on with the web player today?
  • Bittencourt
  • Spotify Star
  • 709 Views
  • 1 replies
  • 0 likes
  • Other
  • 709 Views
  • 1 replies
  • 0 likes

Units disappearing from Spotify Connect

Hello!I'm using a receiver from Yamaha (R-N803D) and have issues with it showing up as a Connect device. When I start it manually (or wake it up from stand-by) it shows up immediately. But, although the network setting for the receiver is not allowed...

  • Music Fan
  • Hello! I'm using a receiver from Yamaha (R-N803D) and have issues with it showing up as a Connect device. When I start it manually (or wake it up from stand-by) it shows up immediately. But, althoug...
  • shamael
  • Regular
  • 1440 Views
  • 3 replies
  • 1 likes
  • Connect
  • 1440 Views
  • 3 replies
  • 1 likes

Solved!! Playlists on Echo?

I am a new Premium User. I have an iPhone 6, a Windows desktop, an iPad, and an Amazon Echo. I have had other music services in the past, such as Deezer, Amazon Prime, and Apple music. But I signed up for Spotify because of its support for Amazon Ech...

  • Casual Listener
  • I am a new Premium User.  I have an iPhone 6, a Windows desktop, an iPad, and an Amazon Echo.  I have had other music services in the past, such as Deezer, Amazon Prime, and Apple music. &n...
  • sirlylos
  • Casual Listener
  • 34971 Views
  • 37 replies
  • 1 likes
  • Other
  • 34971 Views
  • 37 replies
  • 1 likes

Solved!! Streaming Quality in Onkyo

I use spotify with my Onkyo TX 8050, on my macbook, iPhone and iPad. Now I found that you can change the streaming quality (normal / high / extreme) for each device seperately; standard is low. I'd like to stream to my Onkyo with 320 kbit/s (extreme)...

  • Casual Listener
  • I use spotify with my Onkyo TX 8050, on my macbook, iPhone and iPad. Now I found that you can change the streaming quality (normal / high / extreme) for each device seperately; standard is low. I'd l...
  • PaulBluntman
  • Newbie
  • 13738 Views
  • 20 replies
  • 1 likes
  • 13738 Views
  • 20 replies
  • 1 likes

Picture on Profile

Nessa semana percebi que alguns álbuns de bandas que sigo no Spotify tem sido removidos do catálogo das bandas, gostaria de saber porque isso está acontecendo, em certos casos apenas uma música do album e mantida e as demais removidas (deixarei um ex...

  • Newbie
  • Nessa semana percebi que alguns álbuns de bandas que sigo no Spotify tem sido removidos do catálogo das bandas, gostaria de saber porque isso está acontecendo, em certos casos apenas uma música do al...
  • Bittencourt
  • Spotify Star
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Playliste suchen

Hallo. Hab da mal ne Frage. Ich benutze Spotifiy Free auf der PS4 und würde da gerne eine Playlist eines Freundes finden. Er hat diese schon veröffentlicht aber ich finde die Playlist trotzdem nicht

  • Newbie
  • Hallo. Hab da mal ne Frage. Ich benutze Spotifiy Free auf der PS4 und würde da gerne eine Playlist eines Freundes finden. Er hat diese schon veröffentlicht aber ich finde die Playlist trotzdem nicht
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Solved!! PS4 Spotify Repeating the SAME song over and over again.

HelloI am playing Spotify on my PS4 USING THE PS4 connect app. However starting from yesterday, the app keeps on repeating the same song over and over again despite having 100+ songs in my playlist. I tried playing another song in the same playlist, ...

  • Newbie
  • Hello I am playing Spotify on my PS4 USING THE PS4 connect app. However starting from yesterday, the app keeps on repeating the same song over and over again despite having 100+ songs in my playli...
  • _jacknotwill
  • Newbie
  • 5646 Views
  • 4 replies
  • 0 likes
  • PlayStation
    PS4
  • 5646 Views
  • 4 replies
  • 0 likes

Only half a playlist available to view

I can only view around half of a playlist I've created it's showing 99 songs but I can view / select or listen to around half. I've sent the playlist to my friend and she can view everything? How do I fix this? I've tried deleting and restoring

  • Casual Listener
  • I can only view around half of a playlist I've created it's showing 99 songs but I can view / select or listen to around half. I've sent the playlist to my friend and she can view everything? How do ...
  • Tasha14
  • Casual Listener
  • 1008 Views
  • 2 replies
  • 0 likes
  • 1008 Views
  • 2 replies
  • 0 likes

Web Player on Chromebook not working

Hi, I just recently got an Acer Chromebook 14. I tried using the Web Player, but it won't work! When I press the play button, no music plays. I tried clicking on the play button on the bottom and on the individual song itself but it still doesn't wor...

  • Casual Listener
  • Hi, I just recently got an Acer Chromebook 14. I tried using the Web Player, but it won't work! When I press the play button, no music plays. I tried clicking on the play button on the bottom and on ...
  • veronicaquynh1
  • Casual Listener
  • 7707 Views
  • 5 replies
  • 1 likes
  • Other
  • 7707 Views
  • 5 replies
  • 1 likes

Marco Di Mauro

Hasta hace poco había música de el...alguien sabe que fue lo que paso? Me aparece sólo un tema

  • Newbie
  • Hasta hace poco había música de el...alguien sabe que fue lo que paso? Me aparece sólo un tema 
  • 581 Views
  • 0 replies
  • 2 likes
  • Music
  • 581 Views
  • 0 replies
  • 2 likes

Bluetooth controls not working

For months now I haven't been able to play or pause using my Bluetooth headphones and my car. I've tried fresh installs of the app, 2 different phones, 2 different Bluetooth headphones ,same results. Play and pause work just fine on other apps that I...

  • Casual Listener
  • For months now I haven't been able to play or pause using my Bluetooth headphones and my car. I've tried fresh installs of the app, 2 different phones, 2 different Bluetooth headphones ,same results....
  • Alfredo
  • Roadie
  • 1570 Views
  • 7 replies
  • 2 likes
  • Android
    bluetooth
    Bluetooth play-pause button not working
  • 1570 Views
  • 7 replies
  • 2 likes