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United Arab Emirates
Macbook Pro late 2019
My Question or Issue
I repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on my Android phone however.
Hey there folks,
Thanks for reporting this here in the Community!
Our tech teams are currently looking into this.
If you're unable to log in and see this error message, we'd fist recommend trying the following:
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For now we'd recommend always keeping your Spotify app and all devices fully up-to-date.
In my case, Hosts file has no entry of Spotify from the beginning.
Btw, the Hosts file is protected, locked, by AV.
Any news on this? I tried the host fix but there were no Spotify addresses and I still can't log in.
If you've tried my troubleshooting outlined above, please follow these steps:
Due to the limitations of the Community you reach out to Support so they can help you further with the Error 30 Issue you are experiencing. I'd recommend including the URL to the Community thread and also letting know you've carried out troubleshooting as instructed by the Community and they'll help you get to the bottom of this
Let connect you to support, please fill out the online contact form.
A great way to reach Spotify via Twitter and Spotify offer support here via Direct Message @SpotifyCares,
Don't worry Spotify also offer support via Facebook! Shoot them a message Spotify Cares Facebook page.
These are the best ways to contact Spotify but be aware you might expierence a slight delay to responses depending on the number of incoming support requests but this is usually no longer than 72 hours (3 Days).
Thanks for visiting the Spotify Community, due to the large amount of reports on this issue we've found a fix for this issue right now so I'd recommend following these instructions closely! 👀
Open Notepad as an administrator (right-click - Open as Administrator)
go to File - Open and navigate to C:\Windows\System32\drivers\etc
Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
If you do find any lines with Spotify, please remove them
Save your changes and restart Spotify
If after trying all of the above then it's time to reach out directly to Spotify Support for some further checks regarding this issue which can either be done through this handy page Contact Spotify Support. This page outlines all of the Support Channels that Spotify offer and take you directly to the one you need.
I'd recommend that you quote the Error Code 30 and also the troubleshooting you've carried out here so the advisor can take a look in to this behind the scenes a bit deeper and doesn't make you repeat the same troubleshooting! 🙂
The solution is correct but incomplete, you need to remove that "spotify line" also on "hosts backup", a file in the same place as Hosts.
Then it will start working fine 🙂
Thanks for that, this was the update that I had from Spotify Internally, so will leave it as that for now but will see whether this needs adapting! 🙂
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