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Issue with storage option switching from SD Card to internal

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

 

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!

 

Keep your app up-to-date and have a nice day 🙂

Comments
Dacosja

It seems the SD card needs time to mount before Spotify tries to manage it unsuccessfully right after the phone boots, which was causing it to use Device Storage instead. I installed a 3rd party app to restrict Spotify from auto-start and thought it was a proper workaround, but the issue still occurs.

RichW001

I have a Motog6 and it has this issue.  Does not happen for Netflix or Linked in Learning. Not sure what others are doing to overcome the issue.  Seems interesting that Spotify has this issue for awhile now.

 

akiyoshidoug

As premium subscribers we demand a premium service! But with this critical issue being around for years, it feels cheap. 😒

 

Plan

Premium

Country

Brazil

Device

Samsung Galaxy A20

Operating System

Android 11

 

My Question or Issue

I'm going through the same issue as everyone else here, I change the settings to save my songs on Micro SD card, but after a restart my songs are being downloaded again on my phone's internal storage.

 

*Clearing cache and data, logging out of all my devices (through the web option), and reinstalling the app doesn't work at all.

Djltoronto

same issue with my galaxy s20 FE

rr17

Having the same issue with s20 fe. 

 

akiyoshidoug

[I'm editing my workaround comment I posted here a few weeks ago because it didn't last long. Today I restarted my phone and it started downloading over 1,500 songs all over again on my phone's internal storage 😭 ]

MythicSuns

One of the issues that Spotify for Android has had for years but has never been fixed is the way it handles downloads; if the Spotify app doesn't detect a chosen storage method (such as a Micro SD card) it will automatically move all items in your library that have been marked for downloading to the next available storage. On paper this sounds ideal but there's one variable it doesn't take into consideration which is the length of time it takes for the Android system to detect any kind of external storage during startup.

Because of this lack of consideration a lot of Spotify users have often found themselves with low storage on their devices because Spotify has quietly decided to move everything to internal storage because it mistakenly thought that the SD card was no longer in the phone.

This is why I'm proposing 4 alternative download related solutions that I reckon could solve the problem:

The first is one where the app has to wait 30 seconds before initiating a download, this should give most Android devices the amount of time they need to detect the SD card for use with other apps.

The second is a setting that gives the user the option to only have the download process initiate when Spotify is launched in the foreground. A solution like this wouldn't be ideal for users who only use internal storage which is why I'm suggesting it to be an opt-in option that shows up on the settings page rather than something that's just always on. 

The third is a manual download option in the settings which will give users the option to opt-out of having Spotify initiate downloads at launch and instead giving them access to a button that will automatically tell the app to search for new downloads and save any new items to the user's preferred storage.

And the 4th is probably the most simple solution: set the app to not initiate downloading until the preferred storage solution is detected. 

MythicSuns

If my previous comment looks odd it's because it was originally posted to the idea exchange but was then merged into this thread by a moderator. Kind of feels like they're just sweeping it under the rug but, whatever.

Doogle26

I'm using a MotoG50 and also having the same problem, come on Spotify I've used this service for years and this problem has been going on for ages, the guy above made some pretty good recommendations, this is driving me up the wall

MythicSuns

I saw a solution somewhere that worked for me but you're not going to like it; basically you have to buy a SanDisk Extreme Pro Micro SD card. The issue is caused by the fact that Spotify switches to the next immediately available  storage in the event that it doesn't detect the Micro SD card, and the reason it doesn't detect a typical Micro SD card is because it takes so long to send information to the phone during startup that the phone ends up launching Spotify in the background before it has even read the memory card, hence why a faster memory card will usually fix the problem. 

Of course, as I stated earlier, the ultimate solution would be for Spotify to change how their app handles downloads but obtaining a memory card is generally faster than waiting for the devs to sort it out.