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Premium users hearing ads in music

Submitted by Moderator on ‎2025-02-07 11:06 AM
Status: Fixed

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

This should now be fixed. If you're still having issues, remember to log out of the app and back in again 2-3 times in a row in order to force a resync.

 

Cheers!

See more ideas labeled with:
Comments
gabsidoodle
Newbie
2025-03-06 11:59 AM

 

Plan

Premium student

Country

UK

Device

iphone 13

 

My Question or Issue

 

My premium account seems to not be working for some reason. When i try to listen to music on my alexa I get ads and auto shuffle. I checked if my subscription had ran out and I am still paying for it. It seems to be worse when listening on my alexa than when i’m just on my phone.

 

IMG_5098.png
elr0ndk
Newbie
2025-03-06 11:59 AM

Not since today, @B3rm. There are problems with ads from quite a while... Some have been fixed, some other has been addressed like "compliant with the ads policy"...
But it's more than a month of reading complaints.

AB2250
Visitor
2025-03-06 12:00 PM

Plan

Premium family 

Country

Australia 

Device

(iPhone 14 pro) 

Operating System

iOS 10

 

My Question or Issue

My account is not allowing full access l. I’m hearing ads and I also can’t access my library fully and select particular songs I want to listen to. Almost as if I’m not a premium user. I checked my billing and everything up to date and still states premium family just wondering if anyone else is experiencing the same issue

 

vyk9
Casual Listener
2025-03-06 12:00 PM

Plan

Premium

Country

Japan

 

Device

Macbook air 2020

Operating System

MacOS Sequoia

 

My Question or Issue

Today I started randomly getting ads on Spotify Web Player after skipping a certain number of songs. The Spotify app on my phone is still working as normal though. I'm so frustrated. Also I've already tried logging out and back in on the Web Player but it didn't change anything. And I've checked and I am definitely on the correct account, which is Family Premium. Someone please help!!

jono46k
Newbie
2025-03-06 12:00 PM

 

Plan

Premium

Country

Denmark

Device

Macbook Pro

 

My Question or Issue

I'm listening to a playlist (radio) playing music and am now receiving ads that are unskippable. Just double checked my premium subscription has not expired and still active (and has been for many years).

This is enough to make me cancel my subscription. 

Screenshot 2025-03-06 at 11.59.26.png
Screenshot 2025-03-06 at 12.00.42.png
prezze09
Newbie
2025-03-06 12:01 PM

This issue started today for me.
Cannot play without shuffle and hearing ads in my own paid premium family subscription.

RizzoDizzo
Visitor
2025-03-06 12:01 PM

Did you ever find a solution to this? This just started happening to me and I'm about to lose it. 

0 Likes
avadignam
Visitor
2025-03-06 12:01 PM

Plan

Premium Family

Country

UK

Device

Alexa

 

My Question or Issue

It won't let me shuffle any songs and has started playing adverts. When I play through my computer, regular shuffling is enabled again. I have checked and my account is still Premium Family.

0 Likes
miker98765543
Newbie
2025-03-06 12:03 PM

 

Plan

Premium

Country

UK

Device

Pixel 6 and Google Nest Audio

Operating System

Android

 

My Question or Issue

I am being served adverts to upgrade to premium despite already being on premium and paying for it.

sml23
Visitor
2025-03-06 12:03 PM

Also on family plan, also started hearing ads today. I updated the MacOS desktop app today. 

 

Version details:

Spotify for macOS (Apple Silicon)
1.2.58.498.g6afe77b7

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