[iOS] Playlists appears empty

[Maria]

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.

This seems to be affecting iOS mobile devices only.

[howitts_done]

As someone mentioned in another reply, you can use a service to transfer your playlists to another service provider. All our Spotify playlists are still available, but there’s an issue with our device authentication or something.

[yj4sound]

Not a time to prank us subscribers...
Its not funny anymore...

[Sexyboy]

plays on MacBook, web browser but not on the iPhone app. reinstalled iOS as a new phone. problem remains.

It will play podcasts - so it can access your servers

[Sexyboy]

I’m on iOS 18.5 and latestt version of spotify.
• Spotify Premium account (but the issue persists even with a Spotify test account support provided)
• Songs do not play on iPhone (shows “Go online”), but podcasts work
• App plays normally on MacBook, Web Player, and Apple TV
• Spotify Connect works from iPhone to control other devices — but playback won’t transfer to iPhone

Troubleshooting Done:
• Logged out everywhere
• Cleared cache and reinstalled app multiple times
• Disabled VPNs, Private Relay, and reset network settings
• Set up iPhone as a new device with clean install of iOS 18.5
• Tried both Wi-Fi and cellular
• Confirmed test account has same issue

Please escalate this to your engineering team — it appears to be either:
1. A token/device authentication rejection on Spotify’s backend for my iPhone
2. Or a compatibility bug between Spotify and iOS 18.5

Is this a Spotify issue? Or an Apple issue to 'encourage' people to move?

[Sexyboy]

The spotify connect only worked when I changed the password as this resets the 'token'

This has happened since April. Two Spotify updates and an ios update. If Spotify think it's an Apple issue let us know?

[Sexyboy]

Spotify just updated to 9.0.50.511

and ……

it’s the same. 

[Elcraze]

This is also happening to me but it's only on one account why is that?

[barneyboobear]

Exactly what I wondered 🍎

[Brisbabe]

Anyone else get told they won’t reimburse as it’s over 14 days since the app stopped working. I have gone round and round with Support and still nothing. I have tried every trick and then get treat like I’m the **bleep**. Come on Spotify sort your **bleep** out! 

 

[lucienOfTheHumans]

Just started having this problem.

Web browser version works fine. I also made a secondary account for mobile which also works fine, but my main account doesn't show any of my data even after resetting the app, clearing all data, uninstalling etc