[iOS] Playlists appears empty

[Maria]

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.

This seems to be affecting iOS mobile devices only.

[LanceChristophr]

Are there any legal gurus here that can speak to if this constitutes a negative review to the Better Business Bureau?

This is starting to be egregious and ridiculous.

They won’t even consider a beta app for any of us to determine if it’ll fix the issue or not. It’s been over a month and several updates. More posts and people affected day after day. 

My iPad recently started having this same issue. And yet support still does not care.

We’ve been patient…… more than patient….

[barneyboobear]

I have an iPhone 14, iOS 18.5, and all of my playlists are empty, my years and years of music. The same with Spotifys recommended playlists. I also can't upload any music. It is heartbreaking.

[barneyboobear]

I would also like to add that I have logged on and off multiple times and tried everything I can think of. The question is, do I now move to another platform and what happens to my playlists, is there any way to retrieve the hours and hours of them? I have been paying a Premium membership for years.

[Jscherer]

@barneyboobear, I used an app (SongShift I think) to migrate all my playlists to Apple Music.

Your playlists are still there if you login there, and works with whatever other service you pick I think.

[arjavmehta]

Facing the same issue, but on Android. Definitely feel there are hundreds/thousands of others like me out there.

[evehan]

Hi, I've been having this issue ongoing for over a month now. Nothing the support team have suggested has fixed the issue. Is there a timeline for when I can expect to see this fixed? I've had to switch to Apple music 

[Omid23]

for anyone who's been experiencing this issue - ask the support chat to escalate to a supervisor, mention its been happening for over a month, and ask for reimbursement. 

i've done exactly this and a supervisor emailed me back refunding most recent payment as a courtesy.  at some point they'll have to keep paying refunds or get this fixed right? 

[barneyboobear]

I’ve switched to Apple Music too, it’s been terrible though thinking of the amount of music I’ve lost and all of those playlists

[barneyboobear]

Good idea, thank you

[barneyboobear]

Terrible isn’t it?