[iOS] Playlists appears empty

[Maria]

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.

This seems to be affecting iOS mobile devices only.

[Juscoh]

Has anyone had any issues with the new version of the app. Ever since I downloaded it 6 days ago. If I want to listen to music on my phone I have to go to the web page. The app is completely blank and frozen. 

[Callme_merv]

Plan

Premium

Country

U.S

Device

(iPhone 14Pro)

Operating System

(iOS 18.4.1 (22E252)

My Question or Issue

I am unable to play any saved songs, my playlists are empty, my downloaded/ offline song have been offloaded, I can’t play any stations, curated playlists don’t work, but the only thing that works are podcasts. Spotify works fine on my laptop. I have uninstalled and reinstalled, logged out and in multiple times, changed regions and back, cleared cache etc. I’ve tried every troubleshooting method but none work. 

[Jose_M]

Hello @Callme_merv!

Thanks for reaching out, I'll try to help. It sounds like you may have accidentally created a second account and signed into that one instead. I'd recommend you try logging in with other email addresses you may own. Keep in mind there are other ways to log in such as Facebook, Google, Apple or Samsung. I'd recommend trying those too if your account was linked to one of these services.

You can also have a quick scan of the email accounts you own for emails from ‘hello@spotify.com’. That way you can determine which one you used to sign up for Spotify. I'd also recommend checking out this Support article for more help.

Let me know how it goes!

[Callme_merv]

This didn’t work either. I reset my password and logged out of every know device. Same results 

[Jose_M]

Hello @Callme_merv!

Thanks for your reply. I'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but can be helpful in getting rid of any cache that might be causing trouble. Make sure to download the app directly from the App Store and not from other sources.

If the issue persists after this, can you let me know which version of Spotify you're using? You can learn how to find it here.

Hope this helps and keep me posted!

[Oscoli]

Plan

Premium

Country

New Zealand

Device

IPhone 11 Pro

Operating System

(iOS 18

My Question or Issue

All works no problem on my IPad but I can’t play songs or even look for any on my iPhone. It shows podcasts but no songs. All my playlists are still there but they all say 0 saves.

[Juscoh]

Update: They came out with a update version of the app this morning and it still has the same issues… this is quite frustrating 

[ModestErik]

Having the same issues since iOS 18.4.1, iPhone 15 Pro update. App shows all the visuals of playlists and I can search, but no content, music plays at all. Everything from my account displays, no other issues with connection or other apps. Reinstalled app, cleared cache, reset network settings still getting same issue. App just updated in app store and same issue is occurring. Spotify works on all other devices including PC. No VPN, this is getting really frustrating. 

[AngryMrStayPuft]

Yes, I followed those directions to uninstall and reinstall multiple times.  Have also installed the newest app update and still nothing.

My language and region has not changed and I am not using a VPN, though I did try it with a VPN to see if that would help and no luck.

[LanceChristophr]

I’m happy to see I’m not the only one, I was afraid my issue wasn’t replicable and would go unsolved. It’s incredibly frustrating, especially on my main device. 

I’ve been working with support for a week and they advised a team is working on it. They told me it can take several weeks for a new patch to be released to solve this.