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[iOS] Playlists appears empty

Submitted by Moderator on ‎2025-05-09 10:46 AM
Status: Under investigation

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.

 

This seems to be affecting iOS mobile devices only.

Hey everyone,

 

We're currently investigating this, and to help our tech teams look into this further, it would also be great if you could send us the following (if you haven't already):

 

  • The make & model of your device.
  • Current OS version.
  • Exact Spotify version.
  • Does the issue persist on the Web Player?
  • Have you interacted with our age verification flow anytime in the recent past?

In the meantime, feel free to give the workarounds suggested by @djones22 in this comment and by @anton25360 in the reply here a try 🙂

 

You can also to Subscribe to this thread from the 3 dot menu to stay tuned. We'll keep you posted here if we have any news to share.

 

Cheers!

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Comments
samshafer
Newbie
2025-05-02 06:59 PM

I am also facing this issue. Performing a clean reinstall did not fix it. I am using version 9.0.40.506

0 Likes
samshafer
Newbie
2025-05-02 07:02 PM

I am also facing the same issue for over a week. Have deleted and rebooted, performing a clean reinstall the app did not fix it. I can still use the Spotify iOS app on my iPad just fine, only on my iPhone it is not displaying any songs.

0 Likes
Susan_GP
Moderator
Moderator
2025-05-03 07:46 PM

Hey there folks,

 

Thanks for your replies in this thread and for trying out our recommendations.

 

This is now being investigated by the team in charge. Could you share the following info?

 

  • Spotify version you have installed
  • Exact device make and model.
  • You device exact iOS version

We'll be on the lookout!

 

 

0 Likes
Jaminfrog
Newbie
2025-05-03 08:43 PM

Hello! I am also having a similar issue. 

Spotify version: 9.0.40.506

Device: iPhone 16 Pro Max

iOS Version: iOS 18.5 (22F5068a)

0 Likes
Jose_M
Spotify Star
Spotify Star
2025-05-04 02:23 AM

Hello @samshafer!

 

Thanks for your reply. In order to investigate this issue, can you let me know the exact make and model of you device, and OS?

 

Thanks in advance!

0 Likes
Oreogunb
Casual Listener
2025-05-05 07:51 AM

Plan

Premium

Country

Nigeria

 

Device

iPhone 15 Pro Max

Operating System

iOS 18.4.1

 

My Question or Issue

Last week all my music disappeared. I saw on a forum here that it might be because my country information is not up to date. I’ve switched plans and moved to a payment method that matches the country I am currently in and I still don’t have any music or playlists on my phone. I have done a hard reset 3 times, cleared the cache and updated my iOS to the most recent one available. I have enough space too. I still have the music on my other devices so I don’t think it is an account issue. But please this is really upsetting me. Help. 

 

IMG_0576.png
Juscoh
Newbie
2025-05-05 10:49 AM

Spotify version: 9.0.40.506

Device: iPhone 13 Pro

iOS Version: iOS 18.5 (22F5068a)

ScYL
Newbie
2025-05-05 02:06 PM

Same issue here.

 

Spotify version: 9.0.40.506

Device: iPhone SE (Gen 2)

iOS Version: 18.4.1 (22E252)

Callme_merv
Newbie
2025-05-05 02:46 PM

That didn’t work either 

0 Likes
Simmy17
Visitor
2025-05-06 04:42 AM

Free plan brand new iPhone 16E. All my music is black nothing will play whether it’s a playlist or a random artist. I already tried deleting and reinstalling app, restarting, clearing cache. WiFi is working and i have no filter. 

how can i get music to start playing? Was not expecting an issue with a brand new iPhone 

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