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App Crashing on Android (SOLVED)

PlanPremiumCountryThe NetherlandsDevice(OnePlus 6 / Samsung Galaxy S6 Edge)Operating System(Android Pie / Android Nougat) My Question or Issue Hello my friends, I have been having issues with the Spotify app on my Android devices since the last updat...

  • Casual Listener
  • ...bsp; I have been having issues with the Spotify app on my Android devices since the last update (currently two hours ago). It crashes every time you open the app after 15 to 30 seconds. Since I'm e...
  • natashaemy
  • Newbie
  • 37419 Views
  • 336 comments
  • 210 likes
  • Android
    App
    crashing
    Issues
  • Fixed
  • 37419 Views
  • 336 comments
  • 210 votes

Tinder Top Artists are Inaccurate

I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug. If Spotify wants to be taken seriously as a medium for music stre...

  • Casual Listener
  • I'm a huge Spotify listener and fan, but this is absurd and super frustrating. It can't possibly be that difficult to resolve this issue and it seems to be getting swept under the rug.   If Sp...
  • DeBiskop
  • Casual Listener
  • 31144 Views
  • 13 comments
  • 33 likes
  • Android
    Issues
    Tinder
    Top artists
  • Closed
  • 31144 Views
  • 13 comments
  • 33 votes

{Windows 8] Video ad playing, whilst music is playing as well.

Currently, I've been listening to a heap load of songs for what seems to be 3 hours. The problem is now there a video ad that'll play repeatedly while the song is playing as well. The ad will usually play as fragmented sound and a video on the bottom...

  • Casual Listener
  • ...sually play as fragmented sound and a video on the bottom banner. What do I do?       (Snapshot of my Spotify Player below, with issues circled)
  • Jim
  • Spotify Legend
  • 947 Views
  • 6 comments
  • 10 likes
  • Desktop Player
    Issues
    Windows 8
  • Not An Issue
  • 947 Views
  • 6 comments
  • 10 votes

Daily Mix 1 is garbage and won't go away

My Daily Mix 1 is filled with music I do not like nor have I ever listened to (russian, greek, electronic, ...) This comes from the issue described here: https://community.spotify.com/t5/Accounts/Was-my-account-hacked-or-is-Spotify-acting-up/m-p/3730...

  • Music Fan
  • My Daily Mix 1 is filled with music I do not like nor have I ever listened to (russian, greek, electronic, ...) This comes from the issue described here: https://community.spotify.com/...
  • SergioDavid
  • Roadie
  • 1009 Views
  • 1 comments
  • 1 likes
  • Daily Mix
    Issues
  • Not An Issue
  • 1009 Views
  • 1 comments
  • 1 votes

Constant skipping and pausing of songs

My spotify is constantly skipping, pausing, unpausing, and fast forwarding my music. Even more common when I have been listening to it for long periods of times. I am on version 8.4.35.213. Also have the latest update through the Apple Store.

  • Casual Listener
  • My spotify is constantly skipping, pausing, unpausing, and fast forwarding my music. Even more common when I have been listening to it for long periods of times.  I am on version 8.4.35.213. Als...
  • SergioDavid
  • Roadie
  • 223 Views
  • 2 comments
  • 1 likes
  • apple
    Issues
    malfunction
    Mobile
    Music
    P2P Networking Windows
    pausing
    skipping
    Skipping songs
    streaming
  • Closed
  • 223 Views
  • 2 comments
  • 1 votes

Songs un-download themselves. Help?

Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?

  • Casual Listener
  • Sometimes when I open my app, all my songs that I have downloaded are no longer saved in my library I have to redownload them. Is there a way to prevent this?
  • Hubo
  • Community Legend
  • 89 Views
  • 1 comments
  • 1 likes
  • Android
    Download
    Issues
    songs
  • Not An Issue
  • 89 Views
  • 1 comments
  • 1 votes

Song Playback Issue (Only One Song)

The Song In Question: "You vs. The World" by The Morning Of on the album "The World As We Know It" The Issue:When playing the song, the first second plays, then Spotify skips to the next track. When I put the repeat option to "Repeat 1" it will play ...

  • Music Fan
  • The Song In Question: "You vs. The World" by The Morning Of on the album "The World As We Know It"   The Issue: When playing the song, the first second plays, then Spotify skips to the next t...
  • Leo
  • Spotify
  • 366 Views
  • 6 comments
  • 1 likes
  • bug
    Issues
    playback
  • Closed
  • 366 Views
  • 6 comments
  • 1 votes

Unexpectedly logging out

I have been using Spotify for a couple of years now. About once every 2 months my account logs out without me doing so. It usually happens at the most inoppotune times and when it does I lose all of my downloaded music. I live in a community where un...

  • Casual Listener
  • I have been using Spotify for a couple of years now.  About once every 2 months my account logs out without me doing so.  It usually happens at the most inoppotune times and when it does I ...
  • Julian
  • Moderator
  • 110 Views
  • 2 comments
  • 0 likes
  • Issues
    Logging out
  • Closed
  • 110 Views
  • 2 comments
  • 0 votes

Not a single song available.

Hello, I would like to submit an issue with listening to songs on Spotify. Lately I am getting th emessage:"This song is not available. If you have the file on your computer you can import it." I have tried listening to Playlists created by myself, P...

  • Casual Listener
  • ...ou can import it."   I have tried listening to Playlists created by myself, Public playlists and Followed artists as well. Nothing is working.   My Internet connetcion is okay, I am u...
  • JuanSebastian
  • Roadie
  • 427 Views
  • 3 comments
  • 0 likes
  • country restrictions
    Issues
    not working
    songs
  • Closed
  • 427 Views
  • 3 comments
  • 0 votes

This song is unavailable

I have been using spotify perfectly fine for ages, but recently after I added a whole lot of songs to my playlist I cannot play any songs added to my music under the songs tab.Anytime I try to play a song a blue label pops up saying 'This song is una...

  • Casual Listener
  • I have been using spotify perfectly fine for ages, but recently after I added a whole lot of songs to my playlist I cannot play any songs added to my music under the songs tab. Anytime I try to play...
  • SergioDavid
  • Roadie
  • 171 Views
  • 2 comments
  • 0 likes
  • Issues
  • Closed
  • 171 Views
  • 2 comments
  • 0 votes

music

My music keeps casting into someone’s “playstation” and it isn’t mine i’ve logged out of all devices and changed password multiple times. nothing is working and they keep adding music that i don’t listen to. please help

  • Casual Listener
  • My music keeps casting into someone’s “playstation” and it isn’t mine i’ve logged out of all devices and changed password multiple times. nothing is working and they keep adding music that i don’t li...
  • Melody
  • Community Manager
  • 99 Views
  • 2 comments
  • 0 likes
  • Help Spotify!
    Issues
  • Closed
  • 99 Views
  • 2 comments
  • 0 votes

Unable to find created playlist

Hi, since yesterday, I can't find the playlist that I have created on my phone. It used to be there and i have constabtly listened to them via offline mode. But now all my playlist that i created have disappeared! I'm able to search one of them under...

  • Casual Listener
  • Hi, since yesterday, I can't find the playlist that I have created on my phone. It used to be there and i have constabtly listened to them via offline mode. But now all my playlist that i created hav...
  • Erika
  • Roadie
  • 202 Views
  • 6 comments
  • 0 likes
  • Android
    Issues
    Playlist
  • Closed
  • 202 Views
  • 6 comments
  • 0 votes

Unable to embed Spotify player in Facebook

I've tried every solution out there and followed the advice of every thread on this board, but I can't seem to get my album to embed in Facebook. The knowledgebase says that it should be a case of copying the embed link from the desktop player app an...

  • Casual Listener
  • I've tried every solution out there and followed the advice of every thread on this board, but I can't seem to get my album to embed in Facebook. The knowledgebase says that it should be a case of co...
  • samhg
  • Newbie
  • 2822 Views
  • 7 comments
  • 0 likes
  • embed
    Facebook
    Issues
  • Closed
  • 2822 Views
  • 7 comments
  • 0 votes

Windows - Custom cache location is not used for song cache

My AppData\Local\Spotify\Data folder still gathers gigabytes of I guess song cache even with the manual cache location set.I'm figuring that because my set cache folder on the other drive is only a few KB and isn't increasing in size. It's creating o...

  • Casual Listener
  • My AppData\Local\Spotify\Data folder still gathers gigabytes of I guess song cache even with the manual cache location set. I'm figuring that because my set cache folder on the other drive is only a...
  • Aimee_T
  • Roadie
  • 159 Views
  • 3 comments
  • 0 likes
  • Cache
    Issues
  • Closed
  • 159 Views
  • 3 comments
  • 0 votes

Premium not working correctly

Hi, I have bought premium and I have downloaded many songs and whenever I turn off offline mode I see a number off problems1 it automatically logs out so you can't log back in without Internet2 not all my downloaded music is playable which concerns m...

  • Casual Listener
  • Hi, I have bought premium and I have downloaded many songs and whenever I turn off offline mode I see a number off problems 1 it automatically logs out so you can't log back in without Internet 2 n...
  • Julian
  • Moderator
  • 141 Views
  • 2 comments
  • 0 likes
  • Issues
    Premium
    unplayable
  • Closed
  • 141 Views
  • 2 comments
  • 0 votes

Web Player Keeps Skipping Songs in Playlist

I keep having an issue where the web player will play the first second or so of a song, then immedieatly skip to the next song. Have not seen this elsewhere, only on the web player. Happens almost everytime a song ends.

  • Casual Listener
  • I keep having an issue where the web player will play the first second or so of a song, then immedieatly skip to the next song. Have not seen this elsewhere, only on the web player. Happens almost ev...
  • JuanSebastian
  • Roadie
  • 130 Views
  • 2 comments
  • 0 likes
  • Issues
    Web Player
  • Closed
  • 130 Views
  • 2 comments
  • 0 votes

Followers count

Issue: Number of followers shown is incorrect...

  • Regular
  • Issue: Number of followers shown is incorrect...
  • Mara_F
  • Roadie
  • 146 Views
  • 2 comments
  • 0 likes
  • Issues
  • Closed
  • 146 Views
  • 2 comments
  • 0 votes

Next Songs Resets After Viewing Another Album And Returning To Original Album

Found what seems to be a defect with the recent update (version 1.0.41.375.g040056ca). To reproduce: 1. Start listening to an album. All the songs with be added into your Next Songs.2. Somehow navigate to a different album and click to view the album...

  • Casual Listener
  • Found what seems to be a defect with the recent update (version 1.0.41.375.g040056ca). To reproduce:  1.  Start listening to an album.  All the songs with be added into your Next Song...
  • MaryC1
  • Spotify Legend
  • 150 Views
  • 5 comments
  • 0 likes
  • 1.0.41.375.g040056ca
    defect
    Issues
    Next Song
    Windows
  • Closed
  • 150 Views
  • 5 comments
  • 0 votes

Songs stop loading

Im on premium. Even on stable internet, the next song wont play automatically. I have to unlock my phone and go to the app then the song plays automatically. After the song I have to do it again.

  • Casual Listener
  • Im on premium. Even on stable internet, the next song wont play automatically. I have to unlock my phone and go to the app then the song plays automatically. After the song I have to do it again.
  • MaryC1
  • Spotify Legend
  • 149 Views
  • 4 comments
  • 0 likes
  • Android
    Issues
    Mobile
    Premium
  • Closed
  • 149 Views
  • 4 comments
  • 0 votes

my friends can't see any of my playlist

hi i have an issue, my friends can't see any of my playlist i set them on public, i can see them published on my profile but it appears blank to my friends when they click on me i tried to create a new one with the option to automaticaly publish them...

  • Casual Listener
  • hi  i have an issue, my friends can't see any of my playlist   i set them on public, i can see them published on my profile but it appears blank to my friends when they click on me &n...
  • EstefanyA_Bog
  • Roadie
  • 184 Views
  • 4 comments
  • 0 likes
  • Issues
  • Closed
  • 184 Views
  • 4 comments
  • 0 votes