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Local files not matching with Spotify catalog

PlanPremiumCountryChileDeviceDell Inspiron 14 N4050Operating SystemWindows 10 Pro v1803 My Question or IssueI've been using Spotify for like 5 years, and I've been able to adapt to every change there has been to the matching system. I have a really l...

  • Regular
  • Plan Premium Country Chile Device Dell Inspiron 14 N4050 Operating System Windows 10 Pro v1803   My Question or Issue I've been using Spotify for like 5 years, and I've been able to ad...
  • Seim
  • Regular
  • 9265 Views
  • 34 comments
  • 45 likes
  • local files
    matching
    Spotify Catalog
    Windows 10
  • Won't Fix
  • 9265 Views
  • 34 comments
  • 45 votes

Spotify stops after ads

My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spotify and open back up. Then repeat every 10 minutes....

  • Regular
  • My spotify just started doing this last week. For months and months and months I've had no problems whatsoever. Then all of a sudden the songs stop after an ad and won't resume. Have to shutdown spot...
  • ssmdt1
  • Casual Listener
  • 7750 Views
  • 88 comments
  • 61 likes
  • Desktop
    Windows 10
  • Fixed
  • 7750 Views
  • 88 comments
  • 61 votes

[Desktop] Spotify creates "Downloads" folder in my documents

Plan Premium Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 My Issue: Hi everyone, recently I noticed tha when I startup Spotify, it automaticly creates a folder named "Downloads" inside my documents in Windows...

  • Casual Listener
  • Plan Premium   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System  Windows 10   My Issue: Hi everyone, recently I noticed tha when I startup ...
  • minigunpanther
  • Regular
  • 5016 Views
  • 35 comments
  • 8 likes
  • Downloads folder
    Windows 10
  • Not Right Now
  • 5016 Views
  • 35 comments
  • 8 votes

Memory leak when adding local files leads to freeze and crash on Windows 10

Hi, I have this issue on three different machines (Lenovo, Dell, Surface Pro 4) all are suited to run Spotify (core i7/i5/m5). It occurs whether I use the Spotify Desktop app or install spotify via Windows store.When I add local files to the library,...

  • Casual Listener
  • Hi,   I have this issue on three different machines (Lenovo, Dell, Surface Pro 4) all are suited to run Spotify (core i7/i5/m5). It occurs whether I use the Spotify Desktop app or install spot...
  • MaríaCamila
  • Roadie
  • 313 Views
  • 2 comments
  • 7 likes
  • Desktop Windows Bug Error
    Windows
    Windows 10
  • Closed
  • 313 Views
  • 2 comments
  • 7 votes

After latest update (1.0.21.143) I can't download songs or sync playlists

Device: Desktop Operating System Version:Windows 10 (64Bit) Spotify Version:1.0.21.143 After the latest update I can no longer download any song for offline playback and my playlists won't sync. Previous version was working just fine and I can confir...

  • Roadie
  • Device :  Desktop   Operating System Version : Windows 10 (64Bit)   Spotify Version : 1.0.21.143   After the latest update I can no longer download any song for offlin...
  • Larkin284
  • Newbie
  • 14234 Views
  • 143 comments
  • 7 likes
  • Desktop
    Windows 10
  • Closed
  • 14234 Views
  • 143 comments
  • 7 votes

New UI problem on Windows 10 (Windows Store Edition)

Since update 1.0.75, UI has a problem there is a small space between the taskbar and the Spotify window when maximized.You can see a thin white line between the window and the taskbar

Capture.PNG
  • Casual Listener
  • Since update 1.0.75, UI has a problem there is a small space between the taskbar and the Spotify window when maximized. You can see a thin white line between the window and the taskbar
  • Alfredo
  • Roadie
  • 636 Views
  • 5 comments
  • 2 likes
  • UI Bug
    Windows 10
    Windows Store
  • Not An Issue
  • 636 Views
  • 5 comments
  • 2 votes

Spotify does not respond after unlocking Windows 10

Device: Lenovo Y50-70 laptop Operating System Version: Windows 10 Pro Spotify Version:1.0.20.101.ge6957e14 (issue was also present in the last few builds) Description:After locking Windows and unlocking computer it is not possible to resume playing t...

  • Casual Listener
  • Device: Lenovo Y50-70 laptop   Operating System Version: Windows 10 Pro   Spotify Version:1.0.20.101.ge6957e14 (issue was also present in the last few builds)   Description: Aft...
  • MetalFatigue
  • Newbie
  • 533 Views
  • 13 comments
  • 2 likes
  • No sound not playing no responds
    Windows 10
  • Closed
  • 533 Views
  • 13 comments
  • 2 votes

Streaming to Denon, Chromecast or Samsung TV is broken

Very often Spotify momentarily gets to the point of complete unusability. On rare occassions I can play several songs without interruption but more often than not it pauses randomly. This happens from every streaming device I tried to use it on and o...

  • Casual Listener
  • Very often Spotify momentarily gets to the point of complete unusability.    On rare occassions I can play several songs without interruption but more often than not it pauses randomly.&n...
  • Maria_B
  • Moderator
  • 177 Views
  • 2 comments
  • 1 likes
  • Android
    chromecast
    Denon AVR
    iOS
    Mac
    Samsung smart tv
    Windows 10
  • Closed
  • 177 Views
  • 2 comments
  • 1 votes

Shuffle not working properly

Hi, the Spotify shuffle feature on my Android 7.1 phone and on my Windows 7 and Windows 10 laptops has not been acting normally in the last few days. It seems to prioritise one or two artists/albums over everything else. I've attached a photo showing...

  • Casual Listener
  • Hi, the Spotify shuffle feature on my Android 7.1 phone and on my Windows 7 and Windows 10 laptops has not been acting normally in the last few days. It seems to prioritise one or two artists/albums ...
  • Aimee_T
  • Roadie
  • 189 Views
  • 7 comments
  • 1 likes
  • Android 7.1
    Windows 10
    Windows 7
  • Closed
  • 189 Views
  • 7 comments
  • 1 votes

Spotify breaks graphic driver on Lenovo Helix 2 tablet on Windows 10

The Spotify App will break the sleep mode of Windows 10 on Lenovo Helix 2 tablet. When installed the machine will not turn the screen back on when waking up from sleep. Also any changes to the screen resolution will result in black screen. Confirmed ...

  • Casual Listener
  • The Spotify App will break the sleep mode of Windows 10 on Lenovo Helix 2 tablet. When installed the machine will not turn the screen back on when waking up from sleep. Also any changes to the screen...
  • Slilie
  • Casual Listener
  • 322 Views
  • 9 comments
  • 1 likes
  • bug
    Windows 10
  • Closed
  • 322 Views
  • 9 comments
  • 1 votes

Windows 10/ Spotify window spawned outside of working desktop area with no way to move.

Spotify gets spawned outside working windows desktop area, and due to 'special' design, I can not move it to a region, where I can access the menus.Try to move that window

Clipboard01.jpg
  • Casual Listener
  • Spotify gets spawned outside working windows desktop area, and due to 'special' design, I can not move it to a region, where I can access the menus. Try to move that window
  • ZullyB
  • Roadie
  • 223 Views
  • 7 comments
  • 0 likes
  • Desktop
    moving
    spawn out of desktop
    Windows 10
  • Not An Issue
  • 223 Views
  • 7 comments
  • 0 votes

Radio Stops playing after random number of songs

I use Spotify on windows, android, my ps4 and ipad. Accross all of the devices my radio stations will stop playing after a random number of songs. I've made sure to close the app/program on the other devices and verified internet connectivity, but th...

  • Casual Listener
  • I use Spotify on windows, android, my ps4 and ipad.  Accross all of the devices my radio stations will stop playing after a random number of songs.  I've made sure to close the app/program ...
  • ZullyB
  • Roadie
  • 94 Views
  • 2 comments
  • 0 likes
  • Andorid
    iOS
    PS4 App
    Radio Stations
    Windows 10
  • Closed
  • 94 Views
  • 2 comments
  • 0 votes

UX issue - Floating notification unable to be closed

I have experienced the problem of being unable to close the floating notification that appears whenever I turn up or down the volume, or when I change song. The problem is that I cannot click on the window behind the floating notification until is di...

  • Casual Listener
  • I have experienced the problem of being unable to close the floating notification that appears whenever I turn up or down the volume, or when I change song.  The problem is that I cannot c...
  • ZullyB
  • Roadie
  • 148 Views
  • 6 comments
  • 0 likes
  • floating
    notification
    UX
    Windows 10
  • Closed
  • 148 Views
  • 6 comments
  • 0 votes

Can't start audio error during startup on Windows 10

One in three times Spotify app can't start throwing an error (see screenshot) on my HP Elite X3 running Windows 10 Fall Edition. Restarting the app never helps (albeit suggested). The only "fix" is restarting the OS. No other apps appear affected ie ...

  • Casual Listener
  • One in three times Spotify app can't start throwing an error (see screenshot) on my HP Elite X3 running Windows 10 Fall Edition. Restarting the app never helps (albeit suggested). The only "fix" is r...
  • SergioDavid
  • Roadie
  • 188 Views
  • 7 comments
  • 0 likes
  • Windows 10
  • Closed
  • 188 Views
  • 7 comments
  • 0 votes

Songs from specific album not available

The songs on the album Roots Rock Riot from Skindred are greyed out and unavailable to listen except for 1 which i haven't encountered before. Does this have any specific reason or is this an error?

  • Casual Listener
  • The songs on the album Roots Rock Riot from Skindred are greyed out and unavailable to listen except for 1 which i haven't encountered before. Does this have any specific reason or is this an error?
  • Hubo
  • Spotify Star
  • 446 Views
  • 1 comments
  • 0 likes
  • Song Unavailable
    Windows 10
  • Not An Issue
  • 446 Views
  • 1 comments
  • 0 votes

Windows 10 App closes on own after about 15 mins of playback

I have attached screen captures of my experience. Please fix this soon. This is a frustrating repeating issue. So far tonight it has occurred with uptimes before the crash of 12:04, 20:31, and 7:04. It is very annoying. Thank you for the assistance.

  • Casual Listener
  • I have attached screen captures of my experience. Please fix this soon. This is a frustrating repeating issue. So far tonight it has occurred with uptimes before the crash of 12:04, 20:31, ...
  • Alfredo
  • Roadie
  • 206 Views
  • 4 comments
  • 0 likes
  • close
    Close out on own
    closed
    Windows 10
  • Closed
  • 206 Views
  • 4 comments
  • 0 votes

"In My Place - Coldplay" is a silent track

When I try to the play the song In My Place by Coldplay, on both my iPhone 5S and Windows laptop, the song will play, i.e. the track seems to be playing because the track time elapses, but there's no sound. I've turned my volume all the way up but th...

  • Casual Listener
  • When I try to the play the song In My Place by Coldplay, on both my iPhone 5S and Windows laptop, the song will play, i.e. the track seems to be playing because the track time elapses, but there's no...
  • MaríaCamila
  • Roadie
  • 148 Views
  • 3 comments
  • 0 likes
  • iPhone 5S
    Windows 10
  • Closed
  • 148 Views
  • 3 comments
  • 0 votes

Spotify thinks I'm dragging 11564 tracks into a playlist instead of 632

Hi!I'm a big fan of the Label:"........." command. As an example I tend to type :Label:"Zenon records" just to check if they have any new releases. I have a playlist with all tracks released under zenon. When you search like that you need to click "t...

  • Gig Goer
  • Hi! I'm a big fan of the  Label:"........." command. As an example I tend to type : Label:"Zenon records"   just to check if they have any new releases. I have a playlist with all tr...
  • HiFiCrisp
  • Gig Goer
  • 1066 Views
  • 19 comments
  • 0 likes
  • Desktop
    Windows 10
  • Fixed
  • 1066 Views
  • 19 comments
  • 0 votes

Spotify on Windows does not remember window position after restart

I always set spotify to most left on 3 monitor setup, dragging it all the way to the edge and then windows manages positioning. Try it on Windows 10 with any app.Then, exit spotify, start it again, and it won't be there, it will start in floating mod...

  • Regular
  • I always set spotify to most left on 3 monitor setup, dragging it all the way to the edge and then windows manages positioning. Try it on Windows 10 with any app. Then, exit spotify, start it again,...
  • MaríaCamila
  • Roadie
  • 132 Views
  • 2 comments
  • 0 likes
  • startup
    Windows 10
  • Closed
  • 132 Views
  • 2 comments
  • 0 votes

Various Artist Albums

There are a number of my songs released by labels on compilation albums under a different album artist name rather than showing “various artists”. If I create playlists from them on my account will this steer streaming royalties away from the labels ...

  • Regular
  • There are a number of my songs released by labels on compilation albums under a different album artist name rather than showing “various artists”. If I create playlists from them on my account will t...
  • Hubo
  • Spotify Star
  • 347 Views
  • 10 comments
  • 0 likes
  • Desktop Player
    Windows 10
  • Not An Issue
  • 347 Views
  • 10 comments
  • 0 votes

Env: prod