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Ongoing Issues

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Forum Posts

Select songs

I have the Premium account, I try to select a song, and it keeps skiping to a random one, but never to the one I selected, I have this issue by every playlist not just by some.

  • Casual Listener
  • I have the Premium account, I try to select a song, and it keeps skiping to a random one, but never to the one I selected, I have this issue by every playlist not just by some. 
  • Alfredo
  • Roadie
  • 62 Views
  • 2 comments
  • 0 likes
  • Closed
  • 62 Views
  • 2 comments
  • 0 votes

All my playlists got deleted?

I opened Spotify on mobile today and did not have any playlists on my account. I quickly opened my laptop and turned off wifi so I could take a screenshot of every song in my playlists(100+ screenshots) then turned on wifi and reconnected. After I re...

  • Regular
  • I opened Spotify on mobile today and did not have any playlists on my account. I quickly opened my laptop and turned off wifi so I could take a screenshot of every song in my playlists(100+ screensho...
  • Alfredo
  • Roadie
  • 107 Views
  • 2 comments
  • 0 likes
  • Desktop
    iOS
  • Closed
  • 107 Views
  • 2 comments
  • 0 votes

Offline Mode can result in inability to login--forcing user to uninstall and reinstall

UPDATE: Despite my search before posting, turns out this issue has been reported multiple times. The most active I found is here:https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idc-p/3569173^^^ PLEASE go vote that issue up as well. ^^^ ...

  • Roadie
  • UPDATE: Despite my search before posting, turns out this issue has been reported multiple times. The most active I found is here: https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idc-p/...
  • Alfredo
  • Roadie
  • 7214 Views
  • 3 comments
  • 112 likes
  • Android
    Login
  • Closed
  • 7214 Views
  • 3 comments
  • 112 votes

Cannot login when app is in offline mode

I am on an Amazon Fire with the latest Fire OS 5.6.0.0 and the latest Spotify 8.4.32.623. I pay for Spotify solely because of its offline mode for when I'm traveling, so I keep Spotify in offline mode on my Fire. Whenever Spotify updates, or for some...

  • Regular
  • I am on an Amazon Fire with the latest Fire OS 5.6.0.0 and the latest Spotify 8.4.32.623.   I pay for Spotify solely because of its offline mode for when I'm traveling, so I keep Spotify in of...
  • Alfredo
  • Roadie
  • 601 Views
  • 2 comments
  • 1 likes
  • Android
    Login
    offline mode
  • Closed
  • 601 Views
  • 2 comments
  • 1 votes

music on my artist page not from me

I have music on my artist page (shamar) that is not from me, I just released my first album welcometoshaMARS on spotify but I have another artist with the same name as myself's music on my page

  • Casual Listener
  • I have music on my artist page (shamar) that is not from me, I just released my first album welcometoshaMARS on spotify but I have another artist with the same name as myself's music on my page
  • Alfredo
  • Roadie
  • 149 Views
  • 1 comments
  • 0 likes
  • artist page
  • Not An Issue
  • 149 Views
  • 1 comments
  • 0 votes

I need help

Hi, uhm I need help, I just bought a phone and when I play a song or album on my tablet or will play the song i want it to play, but when I do it on my phone, it just plays a suggested song, I don't want it to do that, is there any way to fix that? P...

  • Casual Listener
  • Hi, uhm I need help, I just bought a phone and when I play a song or album on my tablet or will play the song i want it to play, but when I do it on my phone, it just plays a suggested song, I don't ...
  • Alfredo
  • Roadie
  • 104 Views
  • 3 comments
  • 0 likes
  • Not An Issue
  • 104 Views
  • 3 comments
  • 0 votes

Client "Syphons" all sound from host

Affected Platforms: Mac/Android So if i have spotify open it will not allow any other app to actually have sound, i have to press "Play" and lower the sound to a minimum to actually listen to anything else on my machine. If i close spotify everything...

  • Casual Listener
  • Affected Platforms: Mac/Android   So if i have spotify open it will not allow any other app to actually have sound, i have to press "Play" and lower the sound to a minimum to actually lis...
  • Alfredo
  • Roadie
  • 187 Views
  • 2 comments
  • 0 likes
  • Closed
  • 187 Views
  • 2 comments
  • 0 votes

[Web Player] Selecting a song while shuffle is enabled does not play song

Steps- Click on playlist - Activate shuffle- Select song - A different song will start playing Disabling the shuffle and selecting a song with play the requested song. Chrome 63.0.3239.84

  • Casual Listener
  • Steps - Click on playlist  - Activate shuffle - Select song  - A different song will start playing   Disabling the shuffle and selecting a song with play the requested song. &nb...
  • Alfredo
  • Roadie
  • 175 Views
  • 2 comments
  • 0 likes
  • Web Player
  • Closed
  • 175 Views
  • 2 comments
  • 0 votes

Start caring about the web player. Volume issue.

I know that the web player is the least of Spotify's concerns, but if they could at least make it usable It would be much appraciated.I'm fine with the page sometimes just not loading without refreshing a few times. I have poor internet connection an...

  • Casual Listener
  • I know that the web player is the least of Spotify's concerns, but if they could at least make it usable It would be much appraciated. I'm fine with the page sometimes just not loading without refre...
  • SergioDavid
  • Roadie
  • 127 Views
  • 2 comments
  • 1 likes
  • Desktop
    Web Player
    Windows
  • Closed
  • 127 Views
  • 2 comments
  • 1 votes

Can't buy gift card / Impossible d'acheter une carte cadeau

Hi !I can't buy a gift card in France with my credit cards (none of my VISA or my MasterCard worked).Am i the only one ?Thanks !---------------------Bonjour,Je n'arrive pas a acheter de carte cadeau Spotify : ni ma VISA, ni ma MasterCard ne fonctionn...

  • Casual Listener
  • Hi ! I can't buy a gift card in France with my credit cards (none of my VISA or my MasterCard worked). Am i the only one ? Thanks ! --------------------- Bonjour, Je n'arrive pas a acheter de c...
  • SergioDavid
  • Roadie
  • 223 Views
  • 2 comments
  • 0 likes
  • Closed
  • 223 Views
  • 2 comments
  • 0 votes

I can't remembermy email and password. And my Spotify keeps freezing up on me in the middle of songs

I would like to talk to an actual agent instead of just texting back and forth BS my name is Catherine Fuller but on my Spotify and Catt space Fuller. This is been going on for quite some time that my Spotify freezes up so I decided to uninstall it a...

  • Casual Listener
  • I would like to talk to an actual agent instead of just texting back and forth BS my name is Catherine Fuller but on my Spotify and Catt space Fuller. This is been going on for quite some time that m...
  • SergioDavid
  • Roadie
  • 144 Views
  • 4 comments
  • 0 likes
  • Account
  • Closed
  • 144 Views
  • 4 comments
  • 0 votes

Random music in Release Radar

Random music that is nowhere near the music I listen to or like shows up in my Release Radar every week (stuff like Jung Brutal Gutaussehend). I'm just a plain old English speaking American. I don't even know what language this is, and I hate this mu...

  • Music Fan
  • Random music that is nowhere near the music I listen to or like shows up in my Release Radar every week (stuff like Jung Brutal Gutaussehend). I'm just a plain old English speaking American. I don't ...
  • SergioDavid
  • Roadie
  • 100 Views
  • 2 comments
  • 0 likes
  • Release Radar
  • Closed
  • 100 Views
  • 2 comments
  • 0 votes

2017wrapped.com - No data to display

Summary:https://2017wrapped.com/ does not work for me and for other users.Issue Description:When you go to the website and connect with your account, instead of receiving the data and the information I receive the following error:"Unforutnately, we d...

6588044f-dde5-4c23-86f7-63ac089dac86.png 2ccf732f-d5ad-4827-8ffe-b73b60dbcadf.png
  • Music Fan
  • Summary: https://2017wrapped.com/ does not work for me and for other users. Issue Description: When you go to the website and connect with your account, instead of receiving the data and the...
  • Alfredo
  • Roadie
  • 1079 Views
  • 8 comments
  • 2 likes
  • wrapped2017 error wrapped your year in music
  • Closed
  • 1079 Views
  • 8 comments
  • 2 votes

Won't scrobble to last.fm

So I've been using Last.FM on both my desktop and phone for a while now but I decided to reinstall Spotify on my phone because I was having issues with something else and now it won't scrobble. I'm logging in with the correct account info but it won'...

  • Regular
  • So I've been using Last.FM on both my desktop and phone for a while now but I decided to reinstall Spotify on my phone because I was having issues with something else and now it won't scrobble. I'm l...
  • Alfredo
  • Roadie
  • 295 Views
  • 6 comments
  • 0 likes
  • last.fm
    scrobble
  • Fixed
  • 295 Views
  • 6 comments
  • 0 votes

Playlist Playing Order

Hi everyone, I hope that you're all having a good night. I've been having some trouble with the order songs play in a playlists. I have created a playlist called "workout." I want to play through the entire playlist in order from top to bottom. Whene...

image.jpg
  • Casual Listener
  • Hi everyone, I hope that you're all having a good night. I've been having some trouble with the order songs play in a playlists. I have created a playlist called "workout." I want to play through the...
  • Alfredo
  • Roadie
  • 83 Views
  • 2 comments
  • 0 likes
  • iOS
  • Closed
  • 83 Views
  • 2 comments
  • 0 votes

[Chromecast] Crash when i play Playlist-radio

Hello my Chromecast Connection always crash when i play a Radio of an Playlist.I only can reproduce this on Android Smartphone/Tablet with newest Version, on Windows it works fine. GreetingsChristian

  • Casual Listener
  • Hello my Chromecast Connection always crash when i play a Radio of an Playlist. I only can reproduce this on Android Smartphone/Tablet with newest Version, on Windows it works fine.   Greetin...
  • Alfredo
  • Roadie
  • 116 Views
  • 3 comments
  • 0 likes
  • Android
  • Closed
  • 116 Views
  • 3 comments
  • 0 votes

Shuffle problems

I have a playlist of about 1500 songs and when i put it on shuffle on my pc i dont run into any probleem. But if i shuffle on my phone it only chooses the first 50 songs and shuffles those up what is going on

  • Casual Listener
  • I have a playlist of about 1500 songs and when i put it on shuffle on my pc i dont run into any probleem. But if i shuffle on my phone it only chooses the first 50 songs and shuffles those up what is...
  • Alfredo
  • Roadie
  • 127 Views
  • 2 comments
  • 0 likes
  • Mobile
  • Closed
  • 127 Views
  • 2 comments
  • 0 votes

Spotify stops playing songs randomly on android phone

What make and model of phone you are using. ZTE Z9562 Your android version. 6.0.13 Your Spotify version. 8.4.30.688 arm v74 If you are using Free/Unlimited/Premium5 For Premium users: Does this happen in offline mode? No6 If you have any local files ...

  • Casual Listener
  • What make and model of phone you are using.  ZTE Z956 2 Your android version. 6.0.1 3 Your Spotify version. 8.4.30.688 arm v7 4 If you are using Free/Unlimited/Premium 5 For Premium users: D...
  • Alfredo
  • Roadie
  • 115 Views
  • 2 comments
  • 0 likes
  • Closed
  • 115 Views
  • 2 comments
  • 0 votes

Error 404

Since yesterday I tried to log in on my spotify account and since then it keeps telling me that my password is wrong and when I try to do it through Facebook, it keeps saying “Error 404”. At last I tried to generate “App passwords” but it still won’t...

  • Casual Listener
  • Since yesterday I tried to log in on my spotify account and since then it keeps telling me that my password is wrong and when I try to do it through Facebook, it keeps saying “Error 404”. At last I t...
  • Alfredo
  • Roadie
  • 121 Views
  • 2 comments
  • 0 likes
  • Closed
  • 121 Views
  • 2 comments
  • 0 votes

Fix music playback

The app keeps pausing every time I switch between apps... this is realllyyyy annoying, since I use my phone while I listen to music.

  • Casual Listener
  • The app keeps pausing every time I switch between apps... this is realllyyyy annoying, since I use my phone while I listen to music.
  • Alfredo
  • Roadie
  • 116 Views
  • 2 comments
  • 0 likes
  • Closed
  • 116 Views
  • 2 comments
  • 0 votes