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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Pioneer AV device] short but predictable pauses

Device:Pioneer SC-LX701 Operating System Version:2069-0000-1010-0008 (last Pioneer firmware) Spotify Version:Spotify connect included in above firmware Description:Predictable short (1/5th-10/10th second) delay at the start of 75% of tracks when play...

  • Casual Listener
  • Device: Pioneer SC-LX701   Operating System Version: 2069-0000-1010-0008 (last Pioneer firmware)   Spotify Version: Spotify connect included in above firmware   Des...
  • ZullyB
  • Roadie
  • 216 Views
  • 10 comments
  • 0 likes
  • Bug Sharing
  • Closed
  • 216 Views
  • 10 comments
  • 0 votes

Android app forgets it is connected to Bose Soundtouch

I am a Premium member on v8.4.0.539 of the Android app (v7.1.2 of Android). I am able to play music using Spotify Connect on my Bose SoundTouch 10. However, after about one song, the Spotify app 'forgets' that it is playing on the SoundTouch so I can...

  • Casual Listener
  • I am a Premium member on v8.4.0.539 of the Android app (v7.1.2 of Android). I am able to play music using Spotify Connect on my Bose SoundTouch 10. However, after about one song, the Spotify app 'for...
  • ZullyB
  • Roadie
  • 129 Views
  • 4 comments
  • 0 likes
  • Android
    Hardware Partner
    Mobile
  • Closed
  • 129 Views
  • 4 comments
  • 0 votes

Spotify Webplayer and Spotify (DESKTOP)

Hi there, when i Launch spotify from the Dekstop everythings runs fine, and i'll maked an test account on my Windows, and windows fully DELETED spotify and the folders for the New account, that's actually really strange.. and i'm afraid that spotify ...

  • Visitor
  • Hi there, when i Launch spotify from the Dekstop everythings runs fine, and i'll maked an test account on my Windows, and windows fully DELETED spotify and the folders for the New account, that's act...
  • Maria_B
  • Moderator
  • 166 Views
  • 7 comments
  • 0 likes
  • Desktop
    Web Player
  • Closed
  • 166 Views
  • 7 comments
  • 0 votes

Fullscreen spotify doesnt work on 1920x1080

I have 2 screens and one of them is 1176x664 and if I put spotify on that screen it's fine. However, if i put it on my main screen (1920X1080) then it only shows about a third of it. I can click on things when it's like that. Eg, I can find the volum...

  • Casual Listener
  • I have 2 screens and one of them is 1176x664 and if I put spotify on that screen it's fine. However, if i put it on my main screen (1920X1080) then it only shows about a third of it. I can click on t...
  • ZullyB
  • Roadie
  • 66 Views
  • 2 comments
  • 0 likes
  • Closed
  • 66 Views
  • 2 comments
  • 0 votes

will not close

Hello, I cannot close spoitfy at all, even with force quit. Its preventing my mac from shutting down or being restarted.

  • Casual Listener
  • Hello, I cannot close spoitfy at all, even with force quit. Its preventing my mac from shutting down or being restarted. 
  • ZullyB
  • Roadie
  • 52 Views
  • 2 comments
  • 0 likes
  • Closed
  • 52 Views
  • 2 comments
  • 0 votes

I can see this music on browser but I cant play in app

Hey guysI found amazing song and I want to listen this on spotify and I want to add to my playlistBut I have some problems with that I can see the song on browser but when I open spotify music is dissapearing and I cant play ,I cant see this music on...

  • Casual Listener
  • Hey guys I found amazing song and I want to listen this on spotify and I want to add to my playlist But I have some problems with that I can see the song on browser but when I open spotify music is...
  • Hubo
  • Community Legend
  • 56 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 56 Views
  • 1 comments
  • 0 votes

Can't play on 2 devices at the same time when using Spotify family!!

So every time I use my Spotify account and the Mrs user hers on a separate device it stops my music playing **bleep**?

  • Casual Listener
  • So every time I use my Spotify account and the Mrs user hers on a separate device it stops my music playing **bleep**?
  • Hubo
  • Community Legend
  • 75 Views
  • 4 comments
  • 0 likes
  • Closed
  • 75 Views
  • 4 comments
  • 0 votes

Problem with search in Russian language

In Russian writing, you often use the letter е instead of ё. Russian search engines/dictionaries accommodate this problem by looking up the resluts with both е and ё. This doesn't work on spotify. For example:looking up the song called "Бери своё" wi...

  • Casual Listener
  • In Russian writing, you often use the letter е instead of ё. Russian search engines/dictionaries accommodate this problem by looking up the resluts with both е and ё. This doesn't work on spotify. Fo...
  • ZullyB
  • Roadie
  • 84 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 84 Views
  • 1 comments
  • 0 votes

pas de lecture

bonjour, j'ai un soucis avec spotify depuis hier , il ne veut plus lire quoi que ce soit il fait défilé les pochettes et c'est tout , je l'ai désinstallé et installé de nouveaux mais même résultat , vous avez une idée? merci

  • Casual Listener
  • bonjour, j'ai un soucis avec spotify depuis hier , il ne veut plus lire quoi que ce soit il fait défilé les pochettes et c'est tout , je l'ai désinstallé et installé de nouveaux mais même résultat , ...
  • Aimee_T
  • Roadie
  • 203 Views
  • 4 comments
  • 0 likes
  • Closed
  • 203 Views
  • 4 comments
  • 0 votes

Cannot add/delete artist for Artist Insight

I have been trying to get this issue solved for 3 weeks to no avail.My Artist Insights is connected to the wrong artist and I need it changed but Artist Insights has been silent. I have contacted them via form twice and insightsupport e-mail. The onl...

  • Casual Listener
  • I have been trying to get this issue solved for 3 weeks to no avail. My Artist Insights is connected to the wrong artist and I need it changed but Artist Insights has been silent. I have contacted t...
  • ZullyB
  • Roadie
  • 278 Views
  • 4 comments
  • 0 likes
  • artist support
    Artists mixed up
  • Closed
  • 278 Views
  • 4 comments
  • 0 votes

Naim streaming

Hi, I have recently purchased a naim system and I've noticed when I go to check if I'm playing in high qualty it's greyed out.My question is, am I playing in priemium quality or standard if it's greyed out and how can I check if it's greyed out.If I ...

  • Casual Listener
  • Hi, I have recently purchased a naim system and I've noticed when I go to check if I'm playing in high qualty it's greyed out. My question is, am I playing in priemium quality or standard if it's gr...
  • Hubo
  • Community Legend
  • 907 Views
  • 4 comments
  • 0 likes
  • Closed
  • 907 Views
  • 4 comments
  • 0 votes

Following a playlist that has been updated, but I want to retrieve the old entries?

Dear Spotify,I follow the Vacation Hause Playlist.The 2016 edition was briliant. Now Spotify has updated the playlist. But I want to listen to the 2016 edition. Is it possible to retrieve the old playlist somewhere? Or do you have a list of these num...

  • Casual Listener
  • Dear Spotify, I follow the Vacation Hause Playlist. The 2016 edition was briliant. Now Spotify has updated the playlist. But I want to listen to the 2016 edition. Is it possible to retrieve th...
  • Hubo
  • Community Legend
  • 197 Views
  • 1 comments
  • 0 likes
  • Not An Issue
  • 197 Views
  • 1 comments
  • 0 votes

Equalizer issue on Android

I saw there was a post from 2013 and this is still not fixed. Whenever you start a song on Android for Spotify there is a brief volume spike at beginning of every song. This seems to occur on android no matter what device you use (tested on 5 differe...

  • Regular
  • I saw there was a post from 2013 and this is still not fixed. Whenever you start a song on Android for Spotify there is a brief volume spike at beginning of every song. This seems to occur on android...
  • ZullyB
  • Roadie
  • 124 Views
  • 3 comments
  • 0 likes
  • Android
  • Closed
  • 124 Views
  • 3 comments
  • 0 votes

how to listen to moviesongs and audiobooks in another language but your own?

Hey. I need help with settings. I am german. I am looking for a solution to hear songs and audiobooks in their original language. The only way I found is in setting my mobiles language in english.Isn't it allowed to enjoy songs and audiobooks in othe...

  • Casual Listener
  • Hey. I need help with settings. I am german. I am looking for a solution to hear songs and audiobooks in their original language. The only way I found is in setting my mobiles language in english. I...
  • ZullyB
  • Roadie
  • 119 Views
  • 2 comments
  • 0 likes
  • Android
    language
    settings
  • Closed
  • 119 Views
  • 2 comments
  • 0 votes

Some Spotify songs play noticeably too fast

MAJOR Problem: Spotify playback is noticeably too fast--- rushing the songs.To be fair, most of Spotify playback seems to be at or near the correct speed for each song. Never have heard any songs playback too slow. However some Albums on Spotify (for...

  • Casual Listener
  • MAJOR Problem: Spotify playback is noticeably too fast--- rushing the songs. To be fair, most of Spotify playback seems to be at or near the correct speed for each song. Never have heard any songs p...
  • Maria_B
  • Moderator
  • 271 Views
  • 2 comments
  • 0 likes
  • Closed
  • 271 Views
  • 2 comments
  • 0 votes

songs in memory

i listen to free spotify daily on shuffle mode. when i come back after a night of the computer being turned off, the spotify comes back to the song it played about 8 or 9 songs ago. it does this every day. it seems like groundhog day all over again. ...

  • Casual Listener
  • i listen to free spotify daily on shuffle mode.  when i come back after a night of the computer being turned off, the spotify comes back to the song it played about 8 or 9 songs ago.  it do...
  • ZullyB
  • Roadie
  • 108 Views
  • 2 comments
  • 0 likes
  • Closed
  • 108 Views
  • 2 comments
  • 0 votes

Free trial

Why does it only give me the option for a 30 day trial instead of a 7 day trial. Also it won't let me access the free trial.

  • Casual Listener
  • Why does it only give me the option for a 30 day trial instead of a 7 day trial. Also it won't let me access the free trial.
  • Hubo
  • Community Legend
  • 55 Views
  • 1 comments
  • 0 likes
  • I need some help
    iOS
  • Closed
  • 55 Views
  • 1 comments
  • 0 votes

Works sporadically on sonos

Had the same problem with Spotify connect from Bose but they seemed to have fixed it. Issue is ongoing with Sonos; very annoying

  • Casual Listener
  • Had the same problem with Spotify connect from Bose but they seemed to have fixed it. Issue is ongoing with Sonos; very annoying 
  • Maria_B
  • Moderator
  • 71 Views
  • 2 comments
  • 0 likes
  • iOS
  • Closed
  • 71 Views
  • 2 comments
  • 0 votes

Can't find my wife's account

Hello, My wife and I shared an account for a while. We recently upgraded to a family plan so that she could have her own account. We want to friend each other so that she can move her playlists over to her new account. The issue is, on spotify, we're...

  • Casual Listener
  • Hello,   My wife and I shared an account for a while. We recently upgraded to a family plan so that she could have her own account. We want to friend each other so that she can move her playli...
  • Hubo
  • Community Legend
  • 124 Views
  • 3 comments
  • 0 likes
  • Account
    Friends
    Playlists
    sharing
  • Closed
  • 124 Views
  • 3 comments
  • 0 votes