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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

  • Moderator
  • Moderator
  • We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
  • Vasil
  • Moderator
  • 2613 Views
  • 18 comments
  • 17 likes
  • Other
  • Fixed
  • 2613 Views
  • 18 comments
  • 17 votes

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 1926 Views
  • 14 comments
  • 15 likes
  • Other
  • Fixed
  • 1926 Views
  • 14 comments
  • 15 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • ritsaharan
  • Newbie
  • 8040 Views
  • 14 comments
  • 14 likes
  • Accounts
  • Fixed
  • 8040 Views
  • 14 comments
  • 14 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • sharenjoy
  • Music Fan
  • 41350 Views
  • 28 comments
  • 13 likes
  • Not Right Now
  • 41350 Views
  • 28 comments
  • 13 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...
  • aritus_77
  • Newbie
  • 1964 Views
  • 33 comments
  • 12 likes
  • Desktop
    Mobile
  • Fixed
  • 1964 Views
  • 33 comments
  • 12 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
  • Yordan
  • Moderator
  • 2393 Views
  • 34 comments
  • 9 likes
  • iOS
  • Fixed
  • 2393 Views
  • 34 comments
  • 9 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • aamwgm
  • Regular
  • 21431 Views
  • 12 comments
  • 9 likes
  • Other
  • Fixed
  • 21431 Views
  • 12 comments
  • 9 votes

WRAPPED 2021 : Impossible to share Top 100 playlist

It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, they only get their own Top 100 playlist. Edit : Wo...

  • Spotify Star
  • Spotify Star
  • It's impossible to share, whatever the way, the link of the Top 100 playlist generated in the Wrapped 2021. When people open the link sent by a friend, displayed in a Community post or on a website, ...
  • Novy
  • Moderator
  • 10750 Views
  • 8 comments
  • 9 likes
  • Desktop (Mac)
    Desktop (Windows)
    Mobile
  • Case Closed
  • 10750 Views
  • 8 comments
  • 9 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

  • Moderator
  • Moderator
  • Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...
  • Ivelina
  • Moderator
  • 928 Views
  • 12 comments
  • 8 likes
  • iOS
  • Fixed
  • 928 Views
  • 12 comments
  • 8 votes

Downtime July 31st 2024: Issues with different self-serve links

We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page.

  • Moderator
  • Moderator
  • We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page. 
  • kmccauley
  • Newbie
  • 1166 Views
  • 9 comments
  • 7 likes
  • Other
  • Fixed
  • 1166 Views
  • 9 comments
  • 7 votes

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

  • Moderator
  • Moderator
  • Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...
  • Yordan
  • Moderator
  • 1271 Views
  • 18 comments
  • 7 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1271 Views
  • 18 comments
  • 7 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • fmukaba
  • Newbie
  • 1455 Views
  • 11 comments
  • 6 likes
  • Android
  • Under investigation
  • 1455 Views
  • 11 comments
  • 6 votes

[Downtime 19.07.] Gift Card redemption currently not working

Hey folks!We're aware that some of you are currently experiencing issues with redeeming gift cards. This is on our radar and is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We're aware that some of you are currently experiencing issues with redeeming gift cards. This is on our radar and is being looked into!
  • Vasil
  • Moderator
  • 741 Views
  • 2 comments
  • 6 likes
  • Accounts
    Other
  • Fixed
  • 741 Views
  • 2 comments
  • 6 votes

"desktop_login_accounts:3" error message when trying to log in

Hey folks, Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile. For some this was resolved by changing the default browser in the system settings.

  • Moderator
  • Moderator
  • Hey folks,   Users are seeing the above error message when they try to log in on the desktop app. There's no issue on the web player and mobile.   For some this was resolved by...
  • freedomsprogress
  • Newbie
  • 8302 Views
  • 47 comments
  • 6 likes
  • Desktop
  • Fixed
  • 8302 Views
  • 47 comments
  • 6 votes

Downtime August 8th, 2024: Issues with the Premium page

Hey there,We're receiving some reports mentioning that the purchase link is currently down returning the error "We're all mixed up". This is currently being investigated by internal teams. Thank you for your patience. Cheers.

  • Moderator
  • Moderator
  • Hey there, We're receiving some reports mentioning that the purchase link is currently down returning the error "We're all mixed up".   This is currently being investigated by intern...
  • 26413511
  • Newbie
  • 1050 Views
  • 2 comments
  • 5 likes
  • Premium
  • Fixed
  • 1050 Views
  • 2 comments
  • 5 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 1969 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 1969 Views
  • 30 comments
  • 5 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.
  • Not applicable
  • 3515 Views
  • 39 comments
  • 4 likes
  • Other
  • Not An Issue
  • 3515 Views
  • 39 comments
  • 4 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

  • Moderator
  • Moderator
  • Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...
  • Novy
  • Moderator
  • 568 Views
  • 7 comments
  • 3 likes
  • Mobile
  • Fixed
  • 568 Views
  • 7 comments
  • 3 votes

[Solved] Can't play song from specific artist

My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. Edit: Solved without following the steps said. If you experien...

  • Casual Listener
  • My account just can't play any song from Arctic Monkeys right now, be it on Win10 Desktop or Android. My friend just played it right now by my side. Any other songs play just fine for me. &nbsp...
  • icecsandwiches
  • Newbie
  • 1075 Views
  • 7 comments
  • 3 likes
  • Android
    Desktop
    Mobile
    Windows
  • Case Closed
  • 1075 Views
  • 7 comments
  • 3 votes

Shuffle keeps playing songs twice in a row. It's so annoying!

From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets extremely annoying. A solution would be nice.

  • Casual Listener
  • From searching the web, it looks like this problem has been around for years without being fixed. Nearly every time I shuffle my library, Spotify starts playing each track twice in a row, which gets ...
  • melbcreative
  • Newbie
  • 3312 Views
  • 5 comments
  • 3 likes
  • Case Closed
  • 3312 Views
  • 5 comments
  • 3 votes