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Ongoing Issues

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Forum Posts

7 seconds then stops

I have Spotify premium. Since a while back a majority of songs will stop playing after 7-15 seconds or won’t play at all. It doesn’t matter if I have them downloaded on my iPhone or not, same issue. Occasionally it works. I’ve tried reinstalling the ...

  • Casual Listener
  • I have Spotify premium. Since a while back a majority of songs will stop playing after 7-15 seconds or won’t play at all. It doesn’t matter if I have them downloaded on my iPhone or not, same issue. ...
  • Alfredo
  • Roadie
  • 263 Views
  • 2 comments
  • 0 likes
  • iOS
  • Case Closed
  • 263 Views
  • 2 comments
  • 0 votes

Endless search results bug

Android latest version, when searching for anything and going to "see all *"(except of songs) go all the way down and choose the last item. Then come back and you will get the same list twice an so on... I recorded the case. Just got into that and i ...

  • Casual Listener
  • Android latest version, when searching for anything and going to "see all *"(except of songs) go all the way down and choose the last item. Then come back and you will get the same list twice an so o...
  • Alfredo
  • Roadie
  • 226 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 226 Views
  • 2 comments
  • 0 votes

pictures won't load

None of my pictures are loading (including profile pictures) and I get an error every time I try to change a playlist cover. I always make sure they're .jpg and around 300x300, but nothing ever works. I've tried uninstalling and redownloading the app...

  • Casual Listener
  • None of my pictures are loading (including profile pictures) and I get an error every time I try to change a playlist cover. I always make sure they're .jpg and around 300x300, but nothing ever works...
  • Alfredo
  • Roadie
  • 244 Views
  • 2 comments
  • 0 likes
  • Mac
  • Case Closed
  • 244 Views
  • 2 comments
  • 0 votes

Can't unfollow Spotify's list

So I have followed a while back a list made by Spotify, later on it gets deleted but I can't seem to unfollow it or delete from showing on my playlist. It shows on my playlist though, but when I click on it, it simply loads forever.Is there a way to ...

  • Casual Listener
  • So I have followed a while back a list made by Spotify, later on it gets deleted but I can't seem to unfollow it or delete from showing on my playlist. It shows on my playlist though, but when I clic...
  • Alfredo
  • Roadie
  • 906 Views
  • 5 comments
  • 0 likes
  • Case Closed
  • 906 Views
  • 5 comments
  • 0 votes

Crossfade Not working

Hey all , A few users have reported an issue where crossfade no longer works in the recent update. This is happening on several devices, MacOS, iOS and Windows. -Tom

  • Community Legend
  • Hey all 👋,   A few users have reported an issue where crossfade no longer works in the recent update. This is happening on several devices, MacOS, iOS and Windows.   -Tom
  • Alfredo
  • Roadie
  • 4295 Views
  • 11 comments
  • 0 likes
  • Desktop
    iOS
    Mac
    Windows
  • Case Closed
  • 4295 Views
  • 11 comments
  • 0 votes

Spotify not updating tracks & stuff from a PC to an other

Hi everyone, So I use Spotify on 2 desktops, at work and at home, obviously using the same (premium) account. It looks like my version at home doesn't update tracks I liked, profile pics and such. However it does update my playlists and liked tracks ...

  • Casual Listener
  • Hi everyone,   So I use Spotify on 2 desktops, at work and at home, obviously using the same (premium) account.   It looks like my version at home doesn't update tracks I liked, profile...
  • Alfredo
  • Roadie
  • 252 Views
  • 6 comments
  • 0 likes
  • Case Closed
  • 252 Views
  • 6 comments
  • 0 votes

Spotify students

Yesterday I uploaded my documentation to prove I attend the 2nd year at University. Today I had an e-mail which said my documentation had been accepted, so I only had a few steps left and I could start by clicking on the link to ctto complete the ser...

  • Casual Listener
  • Yesterday I uploaded my documentation to prove I attend the 2nd year at University.  Today I had an e-mail which said my documentation had been accepted, so I only had a few steps left and I co...
  • Alfredo
  • Roadie
  • 208 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 208 Views
  • 2 comments
  • 0 votes

Help me make Spotify family work

I pay for Spotify family yet two of the four people on the account cannot use it. Despite being sent numerous email invitations and them accepting them, it constantly comes back to the message ‘manage account ‘ and invitation pending. I’m getting REA...

  • Casual Listener
  • I pay for Spotify family yet two of the four people on the account cannot use it. Despite being sent numerous email invitations and them accepting them, it constantly comes back to the message ‘manag...
  • Alfredo
  • Roadie
  • 548 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 548 Views
  • 2 comments
  • 0 votes

Wrong Title when playing in car over BT A2DP

Hello, I have a trouble that the wrong Title is shown on the car media screen when playing Spotify from my Mobile phone. When I start playing The first Title is right, but when The next song is playing The Title won't change. When The third song is p...

  • Casual Listener
  • Hello,    I have a trouble that the wrong Title is shown on the car media screen when playing Spotify from my Mobile phone.  When I start playing The first Title is right, but when ...
  • Alfredo
  • Roadie
  • 178 Views
  • 1 comments
  • 0 likes
  • Android
  • Case Closed
  • 178 Views
  • 1 comments
  • 0 votes

Album art disappears on Android

After waking my phone (LG G6) from lockscreen or switching between apps, album art for the currently playing track disappears from the main play view every time. Switching to the playlist and back to the play view restores it again. This phone has a ...

  • Regular
  • After waking my phone (LG G6) from lockscreen or switching between apps, album art for the currently playing track disappears from the main play view every time. Switching to the playlist and back to...
  • Alfredo
  • Roadie
  • 345 Views
  • 2 comments
  • 0 likes
  • Android
  • Case Closed
  • 345 Views
  • 2 comments
  • 0 votes

Spotify not connecting to my Denon Heos 5

Ive had this issue on and off for the last few years.....one minute it works the next it doesnt. Ive reset everything and reloaded my spotify and heos apps....and spotify is still not connecting. Internet is working...heos stations work fine on heos ...

  • Casual Listener
  • Ive had this issue on and off for the last few years.....one minute it works the next it doesnt. Ive reset everything and reloaded my spotify and heos apps....and spotify is still not connecting. Int...
  • Alfredo
  • Roadie
  • 143 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 143 Views
  • 2 comments
  • 0 votes

PLaylists

Alexa will play existing playlists but , since today it will not play any newly added playlists. I have a premium subscription.

  • Casual Listener
  • Alexa will play existing playlists but , since today it will not play any newly added playlists. I have a premium subscription.
  • Alfredo
  • Roadie
  • 290 Views
  • 8 comments
  • 0 likes
  • Case Closed
  • 290 Views
  • 8 comments
  • 0 votes

Crashes on Windows 10 as soon as it's starting

The new version of the app crashes on Windows 10 on my computer as soon as I click on the Spotify icon.

  • Casual Listener
  • The new version of the app crashes on Windows 10 on my computer as soon as I click on the Spotify icon.
  • Alfredo
  • Roadie
  • 447 Views
  • 9 comments
  • 0 likes
  • Windows
  • Case Closed
  • 447 Views
  • 9 comments
  • 0 votes

Halting play music when comes from pc to jbl device

Hi everyone! I have an issue with my jbl device. It works fine from phone to jbl but doesn't from pc to jbl as the music keeps stopping every 15 sec. Strangely the issue isn't there anymore when I disable "High quality streaming" in my settings (I'm ...

  • Casual Listener
  • Hi everyone!   I have an issue with my jbl device. It works fine from phone to jbl but doesn't from pc to jbl as the music keeps stopping every 15 sec.   Strangely the issue isn't there...
  • Alfredo
  • Roadie
  • 245 Views
  • 8 comments
  • 0 likes
  • Case Closed
  • 245 Views
  • 8 comments
  • 0 votes

web player Daily Mix dislikes not updating

When I click the like button it says it will update the preferences, however when I click dislike it does nothing. I keep saying not to play certain artists and it keeps playing the same artists and songs every time I use it. Any ideas?

  • Visitor
  • When I click the like button it says it will update the preferences, however when I click dislike it does nothing. I keep saying not to play certain artists and it keeps playing the same artists and ...
  • Alfredo
  • Roadie
  • 813 Views
  • 13 comments
  • 0 likes
  • Case Closed
  • 813 Views
  • 13 comments
  • 0 votes

spotify kepps loading only to display "sorry somthing went wrong"

I am a new user of spotify (premium account)and i have the most recent version (8.4.44.661) and for some reason spotify will load about 5 things (a thing being a search, playlist, brwose section, home section and so on) and after those 5 things it lo...

  • Casual Listener
  • I am a new user of spotify (premium account)and i have the most recent version (8.4.44.661) and for some reason spotify will load about 5 things (a thing being a search, playlist, brwose section, hom...
  • Alfredo
  • Roadie
  • 276 Views
  • 5 comments
  • 1 likes
  • Case Closed
  • 276 Views
  • 5 comments
  • 1 votes

Collaborative playlist shows wrong date and name of who added the song

I have a collaborative playlist with one of my friends. We two are the only ones who add to the list, but from one day to the other all our added songs where suddenly added by a different username. The date of the songs are all the same. The user loo...

  • Casual Listener
  • I have a collaborative playlist with one of my friends. We two are the only ones who add to the list, but from one day to the other all our added songs where suddenly added by a different username. T...
  • Alfredo
  • Roadie
  • 237 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 237 Views
  • 2 comments
  • 0 votes

Spotify removes friends from my list?

everytime i try to add friends it removes them im assuming because im not connected with facebook. However i dont have a facebook and if there is not a solution im going to ditch spotify all together. how can i keep friends without having a facebook?

  • Casual Listener
  • everytime i try to add friends it removes them im assuming because im not connected with facebook. However i dont have a facebook and if there is not a solution im going to ditch spotify all together...
  • Alfredo
  • Roadie
  • 367 Views
  • 2 comments
  • 0 likes
  • Mac
  • Case Closed
  • 367 Views
  • 2 comments
  • 0 votes

"Duplicated" song removed from library

This is happening at least for the desktop app. Songs with the same artist and band, but from a different album are removed together from the library. Example: from the band 311, I had these two songs in my library:311 - Tranquility, from the album S...

  • Regular
  • This is happening at least for the desktop app. Songs with the same artist and band, but from a different album are removed together from the library.   Example: from the band 311, I had these...
  • Alfredo
  • Roadie
  • 149 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 149 Views
  • 2 comments
  • 0 votes

When I select any artist via browse, and click on top tracks, it plays the first song on the list an

When I select any artist via browse, and click on top tracks, it plays the first song on the list and that same song keeps repeating over and over again, and never moves to the next song on the top track. How do I fix this?

  • Visitor
  • When I select any artist via browse, and click on top tracks, it plays the first song on the list and that same song keeps repeating over and over again, and never moves to the next song on the top t...
  • Alfredo
  • Roadie
  • 186 Views
  • 2 comments
  • 0 likes
  • Case Closed
  • 186 Views
  • 2 comments
  • 0 votes