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Please see below the current ongoing issues which are under investigation.
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Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
Moderator
14357 Views
69 comments
25 likes
Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...
Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
Newbie
27631 Views
90 comments
97 likes
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...
We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...
Newbie
7207 Views
9 comments
49 likes
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.
Newbie
21026 Views
47 comments
42 likes
Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!
Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂
Moderator
1953 Views
2 comments
0 likes
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
Moderator
31187 Views
91 comments
95 likes
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.
Moderator
6058 Views
10 comments
81 likes
We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
Moderator
2581 Views
5 comments
4 likes
We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...
We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...
Moderator
17257 Views
16 comments
9 likes
We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...
We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
Moderator
13031 Views
57 comments
9 likes
Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.
Hey folks! Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.
Moderator
1360 Views
2 comments
4 likes
We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...
We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
Newbie
11437 Views
39 comments
51 likes
Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.
Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.
Moderator
73897 Views
190 comments
681 likes
Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
Moderator
13612 Views
21 comments
13 likes
We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
Regular
23065 Views
69 comments
16 likes
We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.
We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...
Newbie
20906 Views
53 comments
205 likes
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
Moderator
8573 Views
29 comments
16 likes
Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...
Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...
Moderator
454 Views
2 comments
0 likes
We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.
We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
Moderator
27833 Views
65 comments
49 likes
We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".
We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...
Not applicable
21185 Views
56 comments
137 likes
