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Please see below the most popular frequently asked questions.
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Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
Moderator
14231 Views
69 comments
25 likes
We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.
We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created o...
Newbie
7604 Views
30 comments
4 likes
We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...
We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...
Moderator
4676 Views
10 comments
6 likes
Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.
Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.
Newbie
4434 Views
23 comments
36 likes
Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
Moderator
9867 Views
64 comments
39 likes
We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
Moderator
14599 Views
30 comments
25 likes
Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
Moderator
6413 Views
38 comments
28 likes
We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.
Regular
22694 Views
69 comments
16 likes
Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
Moderator
7116 Views
35 comments
24 likes
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
Moderator
8508 Views
29 comments
16 likes
Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!
Moderator
13515 Views
21 comments
13 likes
We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...
We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...
Spotify Star
10076 Views
81 comments
21 likes
We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...
We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...
Moderator
17062 Views
16 comments
9 likes
We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...
We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile,...
Newbie
6124 Views
33 comments
13 likes
We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...
We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
Moderator
12809 Views
57 comments
9 likes
We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
Moderator
8461 Views
52 comments
3 likes
We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.
Moderator
5122 Views
18 comments
17 likes
We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
Moderator
21915 Views
34 comments
9 likes
We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
Moderator
2527 Views
5 comments
4 likes
Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.
Hey folks! Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.
Moderator
1356 Views
2 comments
4 likes
