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Ongoing Issues

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Forum Posts

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

Moderator

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

114879996

Newbie

10604 Views

44 comments

20 likes

Desktop
Fixed
  • 10604 Views
  • 44 comments
  • 20 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

Moderator

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...

Ivelina

Moderator

4929 Views

10 comments

6 likes

Accounts
Fixed
  • 4929 Views
  • 10 comments
  • 6 votes

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

12415 Views

30 comments

4 likes

Desktop
Fixed
  • 12415 Views
  • 30 comments
  • 4 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

Moderator

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.

Karnaplosky

Casual Listener

12277 Views

57 comments

48 likes

Your Library
Fixed
  • 12277 Views
  • 57 comments
  • 48 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

Moderator

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.

Maria

Moderator

37342 Views

154 comments

304 likes

iOS
Fixed
  • 37342 Views
  • 154 comments
  • 304 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

Moderator

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

D3M0NCH1P

Visitor

20984 Views

49 comments

55 likes

Other
Fixed
  • 20984 Views
  • 49 comments
  • 55 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

Casual Listener

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...

kellzilla

Newbie

54293 Views

220 comments

357 likes

Your Library
Fixed
  • 54293 Views
  • 220 comments
  • 357 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

20068 Views

84 comments

92 likes

Other
Fixed
  • 20068 Views
  • 84 comments
  • 92 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

8194 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 8194 Views
  • 24 comments
  • 10 votes

Some Spotify pages are down

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

Moderator

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

Maria

Moderator

2730 Views

2 comments

0 likes

Other
Fixed
  • 2730 Views
  • 2 comments
  • 0 votes