Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

Moderator

Moderator

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...

RedRobine

Newbie

27497 Views

90 comments

97 likes

Accounts
Fixed
  • 27497 Views
  • 90 comments
  • 97 votes

Users receiving login emails they didn't request

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the recently resolved password reset issue. We're curre...

Moderator

Moderator

We've received multiple reports from users that they're receiving multiple emails for login without password that they didn't request. This could be somewhat related but ultimately separate from the ...

Gisselkittti1

Newbie

7175 Views

9 comments

49 likes

Accounts
Fixed
  • 7175 Views
  • 9 comments
  • 49 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Moderator

Moderator

Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.

Jackal666

Newbie

20864 Views

47 comments

42 likes

Other
Fixed
  • 20864 Views
  • 47 comments
  • 42 votes

[Downtime 19.12.] Podcasts visible on the home screen of managed accounts

Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!

Moderator

Moderator

Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂

Vasil

Moderator

1949 Views

2 comments

0 likes

Other
Your Library
Fixed
  • 1949 Views
  • 2 comments
  • 0 votes

"Switch to video" button missing on Now Playing View on mobile

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Moderator

Moderator

We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.

Yordan

Moderator

30614 Views

91 comments

95 likes

Mobile
Fixed
  • 30614 Views
  • 91 comments
  • 95 votes

Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Moderator

Moderator

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Yordan

Moderator

6034 Views

10 comments

81 likes

Subscriptions
Fixed
  • 6034 Views
  • 10 comments
  • 81 votes

Share to Instagram Stories not working

We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.

Moderator

Moderator

We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.

Maria

Moderator

2536 Views

5 comments

4 likes

Android
Other
Fixed
  • 2536 Views
  • 5 comments
  • 4 votes

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

Moderator

Moderator

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...

Ivelina

Moderator

17136 Views

16 comments

9 likes

Accounts
Fixed
  • 17136 Views
  • 16 comments
  • 9 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

Moderator

Moderator

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....

Maria

Moderator

12866 Views

57 comments

9 likes

Other
Fixed
  • 12866 Views
  • 57 comments
  • 9 votes

[Downtime 16.11.] Errors when trying to subscribe or change payment cards

Hey folks! Some of you may get errors when trying to subscribe or change payment cards.This issue is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may get errors when trying to subscribe or change payment cards. This issue is on our radar and it's being looked into.

AlejaR

Moderator

1359 Views

2 comments

4 likes

Subscriptions
Fixed
  • 1359 Views
  • 2 comments
  • 4 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

Moderator

Moderator

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...

thewanderingbaxter

Newbie

11356 Views

39 comments

51 likes

Android
Fixed
  • 11356 Views
  • 39 comments
  • 51 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

Moderator

Moderator

Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 

MihailY

Moderator

73706 Views

190 comments

681 likes

iOS
Fixed
  • 73706 Views
  • 190 comments
  • 681 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Moderator

Moderator

Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Joan

Moderator

13544 Views

21 comments

13 likes

Other
Your Library
Fixed
  • 13544 Views
  • 21 comments
  • 13 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

Moderator

Moderator

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

chartz2

Regular

22888 Views

69 comments

16 likes

Other
Fixed
  • 22888 Views
  • 69 comments
  • 16 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

Moderator

Moderator

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...

12186550119

Newbie

20811 Views

53 comments

205 likes

Desktop
Fixed
  • 20811 Views
  • 53 comments
  • 205 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Moderator

Moderator

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Yordan

Moderator

8529 Views

29 comments

16 likes

Desktop
Mobile
Other
Fixed
  • 8529 Views
  • 29 comments
  • 16 votes

[Downtime 01.10.] Premium Individual page not loading in Brazil

Hey folks! We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some time to get things up again.” Some payment options may not be ...

Moderator

Moderator

Hey folks!  We received reports from some of you in Brazil that the Premium Individual page shows the error: "Something's gone wrong. Refresh this page or try again later. It may take some ti...

Vasil

Moderator

450 Views

2 comments

0 likes

Premium
Fixed
  • 450 Views
  • 2 comments
  • 0 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

Moderator

Moderator

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...

Yordan

Moderator

27604 Views

65 comments

49 likes

iOS
Fixed
  • 27604 Views
  • 65 comments
  • 49 votes

Release Radar not working

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from Your Library?".

Moderator

Moderator

We've been receiving reports that users are having issues accessing their Release Radar. Some are also seeing the error message "This content is no longer available. Would you like to remove it from ...

Not applicable

21130 Views

56 comments

137 likes

Your Library
Fixed
  • 21130 Views
  • 56 comments
  • 137 votes

Home screen not working

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...

Moderator

Moderator

We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop.   While some users only see videos on mobile,...

aritus_77

Newbie

6150 Views

33 comments

13 likes

Desktop
Mobile
Fixed
  • 6150 Views
  • 33 comments
  • 13 votes