Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Wont pause in car Bluetooth

My spotify wont pause at all when connected to my ford Mondeo over Bluetooth

  • Casual Listener
  • My spotify wont pause at all when connected to my ford Mondeo over Bluetooth
  • hemppainen
  • Regular
  • 1497 Views
  • 7 comments
  • 1 likes
  • Closed
  • 1497 Views
  • 7 comments
  • 1 votes

Volume not saving

Whenever I go onto the web player on spotify, it automatically goes up to 100% and blow my ears up. I keep having to turn the volume down to the loudness I want.

  • Casual Listener
  • Whenever I go onto the web player on spotify, it automatically goes up to 100% and blow my ears up. I keep having to turn the volume down to the loudness I want.
  • Leo
  • Spotify
  • 1276 Views
  • 20 comments
  • 1 likes
  • Not An Issue
  • 1276 Views
  • 20 comments
  • 1 votes

Spotify radio does not work via spotify connect

As the last post has been closed after no fix was applied after over one yearhttps://community.spotify.com/t5/Ongoing-Issues/Radio-not-loading-more-songs-when-using-Spotify-Connect/idc-p/1673495#M42870This is still a problem with Panasonic All Speake...

  • Regular
  • As the last post has been closed after no fix was applied after over one year https://community.spotify.com/t5/Ongoing-Issues/Radio-not-loading-more-songs-when-using-Spotify-Connect/idc-p/1673495#M4...
  • Dude1893
  • Regular
  • 488 Views
  • 11 comments
  • 1 likes
  • Spotify connect radio fix
  • Closed
  • 488 Views
  • 11 comments
  • 1 votes

Opening Spotify causes computer to freeze

Everytime I open Spotify my computer freezes. This happens regardless of whether or not I have any other applications open along with it. Sometimes it'll run just fine for a few minutes, but it will always crash eventually. During this time everythin...

  • Casual Listener
  • Everytime I open Spotify my computer freezes. This happens regardless of whether or not I have any other applications open along with it. Sometimes it'll run just fine for a few minutes, but it will ...
  • Mara_F
  • Roadie
  • 211 Views
  • 2 comments
  • 1 likes
  • Closed
  • 211 Views
  • 2 comments
  • 1 votes

Plays only 30 seconds then skips to next song.

Plays only 30 seconds then skips to next song.I have done everything. It does this on EVERY device I own. I have logged out of all devices through the website, reinstalled on all platforms, etc. This started RIGHT after I did the update today. UPDATE...

  • Casual Listener
  • Plays only 30 seconds then skips to next song. I have done everything. It does this on EVERY device I own. I have logged out of all devices through the website, reinstalled on all platforms, etc. &...
  • Julian
  • Moderator
  • 603 Views
  • 6 comments
  • 1 likes
  • Update
  • Closed
  • 603 Views
  • 6 comments
  • 1 votes

When artist shuffled, or using radio, only playing songs I frequently listen to

I've had this issue recently where when I either shuffle through an artist's music, or start a radio based on an artist, it will only choose songs that I frequently listen to on a normal basis. For example, I might listen to one album by a certain ar...

  • Casual Listener
  • I've had this issue recently where when I either shuffle through an artist's music, or start a radio based on an artist, it will only choose songs that I frequently listen to on a normal basis. &nbs...
  • Mara_F
  • Roadie
  • 178 Views
  • 4 comments
  • 1 likes
  • Radio
    radio algorithm
    shuffle albums
    Shuffle Algorithm
  • Closed
  • 178 Views
  • 4 comments
  • 1 votes

Notifications Not Working

I remember that push notifications used to work for me back when I started my account (which was a long time ago), but later they just mysteriously stopped working. I don't get any notifications for followed artist releases, recommended music, etc. I...

447b7ec5ce7074ae5861cc34f46e2dd4
  • Casual Listener
  • I remember that push notifications used to work for me back when I started my account (which was a long time ago), but later they just mysteriously stopped working. I don't get any notifications for ...
  • Hubo
  • Community Legend
  • 162 Views
  • 1 comments
  • 1 likes
  • Android
    Desktop
  • Closed
  • 162 Views
  • 1 comments
  • 1 votes

Spotify App on Iphone pauses when the phone locks

I have an I phone 7 and when I plug in my earphones and listen to spotify it plays, but when the phone locks it pause the music. It used to not do this. Any ideas? I also have a problem with spotify increase the speed of playback of my music sometime...

  • Casual Listener
  • I have an I phone 7 and when I plug in my earphones and listen to spotify it plays, but when the phone locks it pause the music.  It used to not do this.  Any ideas?     I also ...
  • Aimee_T
  • Roadie
  • 106 Views
  • 2 comments
  • 1 likes
  • Glitch
    iphone
  • Closed
  • 106 Views
  • 2 comments
  • 1 votes

Playlist Restarts From Beginning

When I am broadcasting to a device (any of my Android Phones to a Google Home in my case) and select a track, Spotify will play that track only then return to the beginning of the playlist and start playing that song rather that continuing on from th...

  • Music Fan
  •  When I am broadcasting to a device (any of my Android Phones to a Google Home in my case) and select a track, Spotify will play that track only then return to the beginning of the playlist and ...
  • JuanSebastian
  • Roadie
  • 86 Views
  • 2 comments
  • 1 likes
  • Android
  • Closed
  • 86 Views
  • 2 comments
  • 1 votes

The recommendations in my "Browse" section haven't refreshed for weeks.

Every time I log in I get this same thing. I am tired of looking at Dirty Projectors and Father John Misty (and I want new recommendations!). Any ideas?

  • Casual Listener
  • Every time I log in I get this same thing. I am tired of looking at Dirty Projectors and Father John Misty (and I want new recommendations!). Any ideas? 
  • JuanSebastian
  • Roadie
  • 61 Views
  • 2 comments
  • 1 likes
  • Closed
  • 61 Views
  • 2 comments
  • 1 votes

Mixtape broken

I have four mixtapes, three work correctly but if I want to open the other one, it just shows an error message (on iOS the german message „Leider ist ein Fehler aufgetreten“, in the mac desktop app „Dein Mixtape lässt sich nicht aufrufen. Bitte versu...

  • Casual Listener
  • I have four mixtapes, three work correctly but if I want to open the other one, it just shows an error message (on iOS the german message „Leider ist ein Fehler aufgetreten“, in the mac desktop app „...
  • Julian
  • Moderator
  • 1006 Views
  • 6 comments
  • 1 likes
  • iOS
    Mac
  • Closed
  • 1006 Views
  • 6 comments
  • 1 votes

UNBREAKABLE Soundtrack Playback Problem

I think you may need to re-upload your album for the soundtrack of UNBREAKABLE by James Newton Howard. Each track starts about a half-second late and the quality sounds oddly hissy.

  • Casual Listener
  • I think you may need to re-upload your album for the soundtrack of UNBREAKABLE by James Newton Howard. Each track starts about a half-second late and the quality sounds oddly hissy.
  • Hubo
  • Community Legend
  • 604 Views
  • 6 comments
  • 1 likes
  • Playback issue
    Soundtrack
  • Closed
  • 604 Views
  • 6 comments
  • 1 votes

Make push notifications work

Push notifications for new releases of the artist you follow has never worked, why not and please make them work.

  • Casual Listener
  • Push notifications for new releases of the artist you follow has never worked, why not and please make them work.
  • Erika
  • Roadie
  • 112 Views
  • 1 comments
  • 1 likes
  • Feature Request
    New Releases
    Push Notifications
  • Not An Issue
  • 112 Views
  • 1 comments
  • 1 votes

Album cant/wont play 90% of its songs

The playlist for Nightmare revisited only plays 2 out of the 20 songs the other 18 are grey and will not play.

  • Casual Listener
  • The playlist for Nightmare revisited  only plays 2 out of the 20 songs the other 18 are grey and will not play.
  • Hubo
  • Community Legend
  • 97 Views
  • 2 comments
  • 1 likes
  • Not An Issue
  • 97 Views
  • 2 comments
  • 1 votes

Videos and Podcasts

Hi! Maybe some of you know, why I do not see neither podcasts nor videos on my spotify? I use Android and laptop and cannot see it on neither. I have the latest update (8.4.3.479 armV7) and premium account.

  • Casual Listener
  • Hi! Maybe some of you know, why I do not see neither podcasts nor videos on my spotify? I use Android and laptop and cannot see it on neither. I have the latest update (8.4.3.479 armV7) and prem...
  • Aimee_T
  • Roadie
  • 244 Views
  • 4 comments
  • 1 likes
  • Android
    Desktop
    Podcasts
    Videos
  • Closed
  • 244 Views
  • 4 comments
  • 1 votes

The active and recent activity of users I am following no longer shows up in the sidebar

Previously I was able to see the recent activity of my friends in the sidebar (what they were last [or currently] listening to, etc). Now, that activity has been replaced by some crappy ad holder to try to connect me to facebook. Why can't I see the ...

  • Casual Listener
  • Previously I was able to see the recent activity of my friends in the sidebar (what they were last [or currently] listening to, etc). Now, that activity has been replaced by some crappy ad holder to ...
  • FabianS_Bogota
  • Roadie
  • 87 Views
  • 2 comments
  • 1 likes
  • Desktop
    Windows
  • Closed
  • 87 Views
  • 2 comments
  • 1 votes

Tap to get 30 minutes of ad free music

I'm on android Samsung S8 and the app is up to date. There is nothing to tap or click. There used to be a button that said tap here and it would work, but now there is no more tap here button.

  • Casual Listener
  • I'm on android Samsung S8 and the app is up to date. There is nothing to tap or click. There used to be a button that said tap here and it would work, but now there is no more tap here button.
  • ZullyB
  • Roadie
  • 288 Views
  • 2 comments
  • 1 likes
  • Android
  • Closed
  • 288 Views
  • 2 comments
  • 1 votes

SPOTIFY IS A DISGRACE! (SMARTTV SUPPORT)

- FOR EVERYONE WHO HAS SPENT THE PAST FEW MONTHS TRYING TO FIX THE BROKEN STANDALONE APPLICATION ON SMART TV'S!!!! - I just received this email from Spotify "Customer Support" as a finalization to 4 months of trying to troubleshoot the "forever loadi...

  • Regular
  • - FOR EVERYONE WHO HAS SPENT THE PAST FEW MONTHS TRYING TO FIX THE BROKEN STANDALONE APPLICATION ON SMART TV'S!!!! -   I just received this email from Spotify "Customer Support" as a finalizat...
  • kargavibe
  • Newbie
  • 225 Views
  • 2 comments
  • 1 likes
  • smarttv
  • Closed
  • 225 Views
  • 2 comments
  • 1 votes

[Update: I think I found the source of the crash] Spotify crashes when trying to play a folder

Hello, Note: I am very confused about how this forum works. I had posted an update as a comment, but it seems that it has now disappeared. So instead I have edited this message with the update. I have also deleted the old contents of this message as ...

  • Casual Listener
  • Hello,   Note: I am very confused about how this forum works. I had posted an update as a comment, but it seems that it has now disappeared. So instead I have edited this message with the upda...
  • JuanSebastian
  • Roadie
  • 280 Views
  • 4 comments
  • 1 likes
  • Windows
  • Closed
  • 280 Views
  • 4 comments
  • 1 votes

No email notifications at all

So I'm following artists only to get notifications from new songs/albums/whatever but I have never ever gotten one from Spotify. Searched the forums and found ancient threads about this issue with no real solutions..

  • Casual Listener
  • So I'm following artists only to get notifications from new songs/albums/whatever but I have never ever gotten one from Spotify. Searched the forums and found ancient threads about this issue with no...
  • Mara_F
  • Roadie
  • 70 Views
  • 1 comments
  • 1 likes
  • Closed
  • 70 Views
  • 1 comments
  • 1 votes