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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] Low volume levels

Description: Volume levels lower than normal starting with the 3.0.0.1118 update. Users have tested the following: To reproduce: Tried using Equalizer Set Quality to Extreme Quality Tried changing equalizer settings Played the same track on max Quali...

  • Spotify
  • Spotify
  • Description : Volume levels lower than normal starting with the  3.0.0.1118  update.    Users have tested the following: To reproduce:   Tried using ...
  • meahtenoha
  • Spotify
  • 2046 Views
  • 4 comments
  • 0 likes
  • Android
  • Fixed
  • 2046 Views
  • 4 comments
  • 0 votes

Desktop scrolls too fast on windows

Thread: 1040323 Description: When scrolling using the scroll wheel, Desktop scrolls faster than other applications.

  • Spotify
  • Spotify
  • Thread: 1040323   Description:  When scrolling using the scroll wheel, Desktop scrolls faster than other applications.
  • meahtenoha
  • Spotify
  • 2648 Views
  • 11 comments
  • 0 likes
  • Desktop
  • Fixed
  • 2648 Views
  • 11 comments
  • 0 votes

Recently played artists not updating

Thread: 1168441 Description: The RECENTLY PLAYED ARTISTS section isn't updating on some user profiles.

  • Spotify
  • Spotify
  • Thread: 1168441   Description: The RECENTLY PLAYED ARTISTS section isn't updating on some user profiles. 
  • meahtenoha
  • Spotify
  • 1873 Views
  • 14 comments
  • 0 likes
  • Desktop
  • Fixed
  • 1873 Views
  • 14 comments
  • 0 votes

Hochfahr- und Fensterverhalten Buttons?

This is only an issue, when you switched Spotify to German. In the picture you can see both versions. In English you know, what the switches are for.In German you have no idea.

spotify_mystery_.jpg
  • Music Fan
  • This is only an issue, when you switched Spotify to German.   In the picture you can see both versions. In English you know, what the switches are for. In German you have no idea.
  • Dreadlord
  • Community Legend
  • 238 Views
  • 1 comments
  • 0 likes
  • Desktop
    Windows
  • Fixed
  • 238 Views
  • 1 comments
  • 0 votes

Missing label (german version)

Hey, there is a missing label in the german version. Version :(1.0.14.124.g4dfabc51) Original thread Peace

Screenshot_14.png
  • Community Legend
  • Hey, there is a missing label in the german version. Version : (1.0.14.124.g4dfabc51)   Original thread   Peace
  • Dreadlord
  • Community Legend
  • 210 Views
  • 1 comments
  • 0 likes
  • german
    label
    missing
    version
  • Fixed
  • 210 Views
  • 1 comments
  • 0 votes

Startup and Window Behaviour - Label detail in language set to Spanish

I have found this detail in Advance Settings.As you can see in the image below, there is a switch that does not have a label. This happen when language is set to Spanish. But, changing the language to English, then the label appear.

detalle.PNG detalle2.PNG
  • Casual Listener
  • I have found this detail in Advance Settings. As you can see in the image below, there is a switch that does not have a label. This happen when language is set to Spanish.     But, ...
  • Dreadlord
  • Community Legend
  • 661 Views
  • 1 comments
  • 0 likes
  • Windows
  • Fixed
  • 661 Views
  • 1 comments
  • 0 votes

CrossFade Stops The Music Early

Thread: 1209760 Description: When using crossfade option, the last song on the current playlist or album is cut short - The music just stops when the crossfade time comes if there is no upcoming track To reproduce: Enable crossfade (any length) Play ...

  • Community Legend
  • Thread : 1209760    Description: When using crossfade option, the last song on the current playlist or album is cut short - The  music just stops when the crossfade time comes ...
  • Dreadlord
  • Community Legend
  • 1117 Views
  • 8 comments
  • 0 likes
  • Android
    Desktop
    iOS
    Mobile
  • Fixed
  • 1117 Views
  • 8 comments
  • 0 votes

Image Uploading Issue in Spotify's Community Website

I am not able to upload an image , when i upload an image and then click to select an Album , nothing happens , it just dissapears , so basically the select album button is not working..

  • Regular
  • I am not able to upload an image , when i upload an image and then click to select an Album , nothing happens , it just dissapears , so basically the select album button is not working..
  • Goodman
  • Spotify Legend
  • 477 Views
  • 4 comments
  • 0 likes
  • Community Website
  • Fixed
  • 477 Views
  • 4 comments
  • 0 votes

[Desktop] Gapless Playback and Crossfade Broken

Thread: 652210, 651942, 624336, 652790 Status: Under Investigation Description: Multiple reports of gapless playback and crossfade not working on Desktop version 0.9.7.16.g4b197456 To reproduce: Start Spotify Play a playlist with gapless playback ena...

  • Community Legend
  • Thread: 652210, 651942, 624336, 652790 Status: Under Investigation  Description: Multiple reports of gapless playback and crossfade not working on Desktop version&nbs...
  • myjay610
  • Newbie
  • 24737 Views
  • 187 comments
  • 1 likes
  • Crossfade
    Desktop
    gapless
  • Fixed
  • 24737 Views
  • 187 comments
  • 1 votes

Android volume level

Hey everyone, We've seen numerous reports that the volume level on Android is lower since version 2.7.0 of the Spotify app. If this affects you, we'd love a little more info: Your phone make/model. Your version of Android. We'll post any updates we g...

  • Roadie
  • Hey everyone,   We've seen numerous reports that the volume level on Android is lower since version 2.7.0 of the Spotify app.   If this affects you, we'd love a little more info: ...
  • guacamayo98
  • Newbie
  • 8744 Views
  • 51 comments
  • 3 likes
  • Android
  • Fixed
  • 8744 Views
  • 51 comments
  • 3 votes

LG webOS sound jumping

As several users have stated, LG webOS 2015 TVs experience bad audio quality in the already lame Spotify app. "At first it seems to sound fine, however from time to time it jumps a fraction of a second producing odd tempo shifts. It only happens with...

  • Music Fan
  • As several users have stated, LG webOS 2015 TVs experience bad audio quality in the already lame Spotify app.   "At first it seems to sound fine, however from time to time it jumps a fraction ...
  • Goodman
  • Spotify Legend
  • 455 Views
  • 4 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 455 Views
  • 4 comments
  • 0 votes

[iOS] Phone calls don't come in when Spotify is playing

Thread: 335104 Status: New Description: Version: 0.6.0.181 Core: 0.7.1.6554 As reported by encathal: Description Whenever I am listening to Spotify on my phone and a call attempts to come in Spotify stops for second and then continues playing and the...

  • Spotify Legend
  • Thread: 335104 Status: New Description: Version: 0.6.0.181   Core: 0.7.1.6554 As reported by encathal:   Description Whenever I am listening to Spotify on my phone and a call ...
  • Rod2015
  • Newbie
  • 6737 Views
  • 38 comments
  • 0 likes
  • call
    iOS
    phone
  • Fixed
  • 6737 Views
  • 38 comments
  • 0 votes

Broken music file

https://open.spotify.com/track/4u7ZYfN7CMbthYgypjEO2B Broken track! At 5:06 the music falls silent

  • Casual Listener
  • https://open.spotify.com/track/4u7ZYfN7CMbthYgypjEO2B   Broken track! At 5:06 the music falls silent
  • Pricilla
  • Spotify
  • 336 Views
  • 2 comments
  • 0 likes
  • Desktop
  • Fixed
  • 336 Views
  • 2 comments
  • 0 votes

[iOS] Adding songs to other playlist on IPhone fails

Thread: 965929 Description: Unable to add local files to (another) playlist on iOS. Error: "Title cannot be loaded. These title are not available at the moment. Please try again later". If i try it with the Android App it works without a problem. To ...

  • Roadie
  • Thread: 965929 Description: Unable to add local files to (another) playlist on iOS.   Error: "Title cannot be loaded. These title are not available at the moment. Please try again l...
  • MattSuda
  • Spotify Star
  • 1231 Views
  • 10 comments
  • 0 likes
  • iOS
  • Fixed
  • 1231 Views
  • 10 comments
  • 0 votes

[iOS] Album art not showing for offline tracks

Thread: 921107 915479 934743 970825 968593 966641 971447 937227 Description: It appears that on iOS some people are finding album art is not being displayed for offline tracks. This is predominately found with locally synced files but has affected so...

  • Community Legend
  • Thread: 921107 915479 934743 970825 968593 966641 971447 937227 Description: It appears that on iOS some people are finding album art is not being displa...
  • jean3601
  • Community Legend
  • 27036 Views
  • 125 comments
  • 2 likes
  • iOS
  • Fixed
  • 27036 Views
  • 125 comments
  • 2 votes

Gift cards starting with INC aren't redeeming

Thread: 1161106 Description: Gift cards starting with INC aren't redeeming on the Spotify.com website. Additional information: We are currently investigating this for users. For now please send us an email via the contact form with a picture of the b...

  • Spotify
  • Spotify
  • Thread : 1161106   Description: Gift cards starting with INC aren't redeeming on the Spotify.com website.   Additional information: We are currently investigating this f...
  • zschehr06
  • Casual Listener
  • 4106 Views
  • 10 comments
  • 0 likes
  • Hardware Partner
  • Fixed
  • 4106 Views
  • 10 comments
  • 0 votes

[Desktop][OS X] CPU Use >90%

Thread: 443498 Status: New Description: After updating to Spotify version 0.9.2.18 CPU usage goes up to 90% and more on OS X Additional information: This seems to be limited to the latest Spotify version (0.9.2.18), on OS X Please provide this inform...

  • Spotify Legend
  • Thread: 443498 Status: New Description: After updating to Spotify version 0.9.2.18 CPU usage goes up to 90% and more on OS X   Additional information: This seems to be limited to...
  • xavisurf
  • Newbie
  • 8912 Views
  • 55 comments
  • 3 likes
  • Fixed
  • 8912 Views
  • 55 comments
  • 3 votes

[Desktop] Ads force Spotify to the foreground

‎Thread: 95679 Status: Under investigation (Previously Resolved) Resolved. Description While Spotify is active in the background, when an ad starts it pops the Spotify app into the foreground. Additional information - Updates 2013-01-10: It looks lik...

  • Spotify Legend
  • ‎ Thread: 95679 Status: Under investigation (Previously Resolved) Resolved. Description While Spotify is active in the background, when an ad starts it pops the Spotify app into the foreground...
  • MoxyFox
  • Gig Goer
  • 11917 Views
  • 115 comments
  • 1 likes
  • ads
    bug
    Desktop
  • Fixed
  • 11917 Views
  • 115 comments
  • 1 votes

[Desktop] Can't drag tracks from Artist page to playlist

Thread: 243058 Status: Resolved Description: As reported by Premify in the private forum area: Version: 0.8.8.295 (desktop) Platform(s): Windows 7, Windows 8, OS X. You can't drag a song directly to a playlist if you are in artist view. To reproduce:...

  • Spotify Legend
  • Thread: 243058 Status: Resolved Description: As reported by Premify in the private forum area:   Version: 0.8.8.295 (desktop) Platform(s): Windows 7, Windows 8, OS X. You can't dra...
  • roflcopter1337
  • Newbie
  • 19271 Views
  • 69 comments
  • 1 likes
  • Fixed
  • 19271 Views
  • 69 comments
  • 1 votes

[Android] No Internet Connection

Thread: 913241 969253 Description: Some T-Mobile customers are reporting Spotify can't connect to the Internet. This appears to be caused by IPv6 settings being applied to devices. To reproduce: Use a new android device on T-Mobile that was a network...

  • Community Legend
  • Thread: 913241 969253 Description: Some T-Mobile customers are reporting Spotify can't connect to the Internet. This appears to be caused by IPv6 settings being applied to devices.&nbsp...
  • jgp_267
  • Casual Listener
  • 29007 Views
  • 91 comments
  • 7 likes
  • Android
  • Fixed
  • 29007 Views
  • 91 comments
  • 7 votes