Spotify Community

YKCUL · 2022-08-13

Hello

Today i got email from Spotify

Billie Eilish “A message from past”

So, it was a letter from your past self

And when i go to link it says “Unknown error”

Can’t solve this problem, help me, please.

YKCUL · 2022-08-14

I just tried and it didn't work. Device IPhone X.

But this link opens on my PC, so that's a solution, thanks for your answer)

Alex · 2022-08-14

Hi there @YKCUL,

Thanks for reaching out about this in the Community.

Can you check if the link opens in incognito browser window? If not, please tell us what device this is happening on.

Let us know if that worked.

AlexModerator

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YKCUL · 2022-08-14

I just tried and it didn't work. Device IPhone X.

But this link opens on my PC, so that's a solution, thanks for your answer)

Eni · 2022-08-15

Thanks for getting back to us and letting us know.

Great news! If you need a hand with anything else, the Community is here for you.

Cheers 🙂

EniModerator

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

djbfwilly1970 · 2023-06-29

Hi!

I also received my letter back in the mail but when I click to view it the link just takes me to spotify. How do I get my letter?

Billie Eilish “A message from past”