Bluebooth Shokz Openrun audio laggy

[PikaJ]

Plan

Premium

Country

Device

Samsung Note 20 Ultra 5G with Shokz OpenRun

Operating System

Android 13

My Question or Issue

spotify plays the songs with laggy audio from time to time. bluebooth pairing between the phone and earphone is within 1m distance. this laggy issue also happens when playing the songs from local file.

the earphone works well and no laggy audio on using other apps like youtube, cisco jabber, VLC, hearing phone calls, etc.

[Dian]

Hey @PikaJ ,

Thanks for posting in the Community.

Is the same experience occurring when using a different set of headphones or a different Bluetooth playback device altogether?

Have you tried pairing the headphones with a different mobile device? This way we can exclude the actual mobile device as the perpetrator.

Also do try repairing the headphones with the current mobile device and/or resetting the headphones to their factory settings.

Let us know how that went,

Cheers!

[DNotarione]

Exact same problem here. Samsung S20.  Spotify v.8.8.22.510 (latest).  Playback skips every 3-4 seconds.  Do not have this problem with any other app on this phone.  I also run Spotify on a separate iPhone (Spotify v.8.8.24.312) and it works fine as well, no skips.  The only problem application is Spotify on Android and Shokz OpenRun. 

[MihailY]

Hey @DNotarione,

Thanks for posting in the Community.

Can you please check you device settings and make sure that the Spotify app is set as an exception in any memory- or battery-optimizing services?

Looking forward to your reply.

[Gruzy]

I have this exact same issue - no problem with other bluetooth earphones or speakers, no problem on any other app, no problem with Shokz OpenRun on another device (S10). Only happens with the combination of S20, Spotify App & Shokz OpenRun.  Hoping someone has found a solution.

[goldlinecurl22]

I'm having the same problem. Stutters ever 3-4 seconds. Only on Spotify and with shokz openrun. Other Bluetooth headphones have no issues and other apps don't have issues.

This is on Android 

[MarekSoko]

Hi, did anyone found a solution to this problem? I got the same effects on spotify only, when my S21 FE works flawlessly with any other BT speaker/headphones.

help please 🙂

[GMIKE]

Hi, I can't confirm this but I tried turning off my phone's wifi and the stutter is gone, using mobile data for Spotify 

Using Samsung note 10plus and openrun

Please try and let me know if it works for you