Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
The web player is currently forced on all users when it comes to sharing links from the desktop or mobile app. According to support there should be prompts asking if you want to open something in the web player or the mobile/desktop app but this has never existed since the web player was introduced and the best they could solve was for both the web player AND the desktop app to open simultaneously, every, single, time.
Since the web player is not an opt-in feature there is no reason why there should not be an option to disable its function entirely and only connect your accounts to the mobile/desktop app or at least disconnect your account from the Web players functionality.
It is a frustrating issue to say the least but it's also incredibly user unfriendly to not have this type of basic choice but at the very least, especially since it does not seem to be an issue on mobile phones (which always open straight in to the app).
At the very least, links with preview should already have the option to choose where to open the link (on top of the existing "play on spotify" and "follow on spotify" choices that link to the web player). Letting users customize their experience is nothing new or unique but it is quite strange that this is not already an option.