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FIX: for Alexa Multi-Room Group Problems

FIX: for Alexa Multi-Room Group Problems

Mom_2_Many

FIX:

Play Alexa Multi-Speaker Groups in Spotify 

 

I had multi-speaker Groups working for MONTHS

 

The Alexa App,  Spotify & Android all updated within the same 2 weeks.

 

Groups STOPPED

SO,

 

After you update or install the ALEXA APP make sure you sign in with a non prime email. 

(Amazon will default to your prime account when you sign in. This is what happened to me) 

 

 The Amazon Alexa App will default back to Amazon Prime Music for GROUPS. (Does not matter if Spotify is chosen as the default music app) 

 

Unfortunately,  This will not allow SPOTIFY  to access your multi speaker groups.

 

If you do not have a "Non Amazon Prime" email you can create one.

This will not affect your Amazon account.

I  have 2 emails linked to my Amazon ... (kids) 

1 Has Full  Access to all the Prime Features (including Music) 

The second account can order but not use the features. (This is handy at Christmas... order for the others & they can't see 😁 )

 

Then,  enable SPOTIFY under the non-prime email

Create multi-speaker Groups 

✔ Done ✔

Reply
5 Replies

Jeremy

Hi there @Mom_2_Many,

 

Thank you for your post here in the Community.

 

It's really nice of you to share what's been working for you with the other Community members 🙂

Let us know if we can help you with anything else 🙂

Take care!

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Live, love, laugh and listen to music 🙂

angrymoby

here to confirm what Mom_2_Many says & it's your prime account that is the issue
i'd tried all other methods with no joy (remove all groups, router reset, re-install alexa app, re-install spotify, re-added all my echos etc etc)
but all you need to do is remove alexa app
create a new or use a non prime email
re-install alexa app
in alexa use the new email
re-add/ pair your echos 
& thats it 🙂



Jeremy

Hi @angrymoby,

 

Thank you for your reply in this thread and for sharing your workaround 🙂

 

Have a great Friday and a wonderful start of your weekend.

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Kilo088

Having the same multi room music issue. Just got a new echo show 5 to go along side my echo dot. Signed out of my prime and logged into a non prime account and reset both devices on the same network. The issue still persists for me; sound only coming from one or the other, not both. It’s really frustrating. I’ve contacted amazon and they said multi room music is only available with amazon prime music subscription and that Spotify has to give them permission in order for Spotify to work with multi room music. Like it’s on Spotify why I can’t listen to music on both speakers. I just want music to play out of both speakers. Simple. 

Iluvomd

I have the same problem

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