Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Since some week i experience some trouble scrobbling from spotify web player (Chrome) to Last FM. Can someone help me understand why it does not work? I've tried to disconnect and reconnect my account multiple times. No results.
yes, only with Chrome. I have not tried with other browsers
I will try and let you know
I don't think that scrobbling from Chrome was disabled. It scrobbles but it appears to me that you have to stay on the web player panel and after an ad you have to stop and play the track if the player does not upadate itself automatically.
I've been having similar problems w/ Chromium on Debian Linux. Your observations seem to agree with some of the behavior I have seen.
-Patrick
Is there a solution to this? I noticed that's the issue, unless I keep the window with the player visible it'll not update it and therefore it'll not scrobble. I know there's an option for Google Chrome that I think that, once active, it keeps all tabs active all the time at the cost of more RAM usage. I'll try to search for it again and see if it yields any results.
___________________________________________
I tried disabling tab discarding but it didn't work, rip.
Hi! @billyrush - Have you successfully managed to scrobble on the desktop app or through another device? Were you connected to Last FM via the web player before the update? Keep us posted.
@el_pinta, thanks for the update. Just to check, are you on the latest version of the web player? Can you scrobble on the web player through a different browser without any hiccups?
@helmespc and @ephipdere, thanks for the further info!
We’d recommend logging into Last.fm via the desktop app, too. Let us know how it goes.
/T
Hi Jack, i think i'm on the latest version of the web player, but i'm not completely sure. How can i check it? I've tried to scrobble on Edge and seems to me that it works better than on Chrome.
Same problem here.
Using the web player on a Chromebook, so evidently Chrome is the only option for me. As others have noted, the scrobbling feature has been removed from the web player and the Chrome extension doesn't pick up the tracks anymore.
same problem:
Only occurred after the update took away the options on the web player, no issues before then.
Hey folks!
Thanks for getting back to us, we really appreciate the info.
Just to check, do you use Spotify on any other devices?
If so can you try to enable scrobbling under Spotify's Settings > Social > Last.fm, from another device such as your mobile/the desktop app?
Once that's done, select a track to play from the web player - (your alternate device should recognize that you're now playing music elsewhere so you can click continue).
Do your tracks now scrobble from the web player, via your other device? We'd like to know it this does the trick so that we can keep checking things out.
Keep us in the loop and thanks again for working through this with us.
/M
I am also having this problem; I have premium and generally use Chrome. If I listen on my phone, Spotify scrobbles properly, but if I listen on the web player, it does not scrobble.
the same problem here, using web player (chrome, firefox), wont scrobble, in settings cant find last.fm button to control
desktop app is ok
I use spotify on mobile, scrobbles without a problem, and as a desktop app on a different device, scrobbles without problem - all on the same account as the webplayer, but scrobbling still does not work for the webplayer function.
I have this same problem, but with Firefox and since the update of Spotify Web Player. 😕
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…