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Spotify Many Bug Issue Continue

Spotify Many Bug Issue Continue

billywockeez

Sorry I can't reply in advance because I want to know if my spotify will work normally
after I finished my premium account
But it looks like it still a problem.

But then I move to another application and wait for a month, then I try to
subscribe again into premium account, for a week it start normally but now
the bug is happening again, and also my playlist play song from random playlist.

I don't want to waste my time as premium account so please fix this as fast
as you can.
since you can't see the video I sent or picture, I attach a link with this
email. I put my video of my screen recorder about the bug and also about my
phone OS inside the dropbox.

 

Link :

Bug Files

Reply
13 Replies

MaríaCamila

Hey @billywockeez, welcome to the Spotify Community!

 

Could you let us know what device, operating system and Spotify version you're using? Also, did this start happening after a specific update or event?

 

In the meantime, let's try a clean reinstall with these steps to see if it makes any difference.

 

Hope to hear from you soon.

billywockeez

Have you seen my link? that I sent earlier?

 

Well Here I Attach again the link.

Link

In that link you can see my System operation screenshoot and also about my spotify version.

My device is Vivo V5+

And I'm not too sure when it started, but it looks like after I installed spotify for desktop in my laptop.

 

Regards,

 

Maria_B

Thanks!

 

We've checked the link attached, but we're still having trouble identifying the issue. Could you give us more info about what's going on and provide us the exact steps to replicate the issue?

 

On the other hand, Suggested Tracks are part of our Free service on mobile. There's more info about this here. So if you're listening to tracks that are not actually within your playlist, this must be the case. To reduce the number of Suggested Tracks you get, try adding more artists into your playlists.

 

Keep us posted.

Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

billywockeez

Well, I will tell you in a brief, but I guess you will not get precise problem like mine.
if I want to listen something ex: linkin park, and I play the first song in one of their album, it won't play, first song from any album it won't play, then I play the next song, the song will play normally but randomly the song will stop between 5 until 10 second like in my video .

SergioDavid

Thanks for clarifying.

 

Just to be sure, have you ever gotten an error message on your device when this happened? Also, does this happen on any other device?

 

Let us know.

billywockeez

Nope, never get any massage.
what do you mean? login my spotify account another device? never yet.
but if login in my laptop yes I did, but no error.

Alfredo

Hey @billywockeez!

 

Just to confirm, does this happen when you listen to your Spotify using headsets, the phone's speaker, or a different speaker?

 

Also, have you tried reinstalling Spotify on your devices before trying again?

 

Keep us posted.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

billywockeez

@Alfredo I used earphone, headset, phone speaker, any kind of it. and got the same error.

 

 

Yes I did reinstalling spotify, should I reset factory??

 

SergioDavid

Thanks for letting us know.

 

A soft reset before installing the app again could help. Make sure that you clear any cached files that Spotify leaves after uninstalling. This will ensure that your next install will be a clean install.

 

Let us know if it makes a difference.

billywockeez

Nope, it still the same @SergioDavid

JuanSebastian

We understand @billywockeez.

 

In this case, can you try using the Spotify app with a different internet connection if it's possible? 

 

Let us know if this makes a difference. 

billywockeez

@JuanSebastian Yes I did, but still the same proble occured.

Alfredo

Hey @billywockeez!

 

You might have a duplicate cache which is causing this issue. Sometimes when you download music to your device, the storage might malfunction creating multiple caches for the same downloaded songs.

 

Let's try logging in to your Account page > Offline devices > Remove all devices. Once all the devices are removed, reinstall Spotify before downloading your music and using the app again.

 

Let us know if that helps with this issue.

 

Cheers.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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