Spotify not working with LG Soundbar

[Turritopsis91]

Plan

Premium

Country

Spain

Device

LG SK8 (Built in Chromecast)

Operating System

Android, Windows 10

My Question or Issue

I'm having trouble since a week, I literally can't cast Spotify to my soundbar from ANY device. I have tried with my laptop, Desktop PC and several smartphones. 
The soundbar works fine. I can cast my phone's audio with other apps. 

I can see the soundbar listed in my network devices. When I choose to cast spotify to the built in Chromecast, it keeps attempting to connect, but it never endes. The same happens using smartphones and PC. 

I have read many people complaining about the same issue. It's not fixed yet. 
 Already updated soundbar firmware, and cellphone spotify app (unistalled and clean installed).

[Turritopsis91]

Hey everyone,

Thanks for your patience while we looked into this issue.

We've taken this up with the team at LG as it's related to the particular devices and how they are set up to function. Because of this it's not something we can influence.

We recommend that you, if your setup allows it, change the digital sound out setting on your devices from Auto or Pass Through to another one. Improvements have also already been put into place and the firmware of some models has been updated to remedy this.

So make sure to update your firmware to the latest version available and if the issue persists - reach out to the Customer Support team of LG. You can contact them here.

Thanks!

[marsbeetle]

Working fine for me again on iOS Spotify version 8.5.85.836 and LG SK10Y 

Chromecast version 1.21.75965

[sonic4ever]

WORKING NOW!

• My phone is a Samsung S9 on Android 10
  
• Spotify version 8.5.85.894
• LG Soundbar SK10Y
• Main: 19081623 Micom:18112100 DSP:18071100 HDMI:18071000 Chromecast:1.21.75965
• Working in Windows 10 too, Spotify version 1.1.46.916.g416cacf1

It would have been nice to update the post telling us it's solved or the solution is in progress for every LG soundbar.

[duffpl]

Woohoo. Can confirm it's working again on my LG SK6F. Thanks. I almost migrated to YT Music because of that

[Kasparov]

strange, how is it possible that it’s working for some of us?

I use a iPhone 12 Pro Max

iOS 14.2.1

Latest Spotify release.

But it isn’t working on my LG Sk10y.

[jrosado]

Spotify is funny, now it works on my LG soundbar LG SK10Y but my name desapeared  from spotify screen, name replaced by a lot of numbers and letters. Maybe it makes sense in an unknown language.

Well, thats we pay for or maybe its time to change to another service.

[Jeroen_VB]

I tried to cast spotify to my LG SK10Y this morning after seeing some posts here that for some people it is working again... It worked for about 5 seconds and after that the sound just stopped. The display keeps showing Spotify now... even after turning off the soundbar. Even changing to another input source it keeps displaying Spotify... what is this sh☆t?? It is even worse now!!!

Spotify version: 8.5.85.894

Mobile device: Galaxy S20 

Android 10

Soundbar main: 19081623

Chromecast: 1.21.75965

[lukbe]

SK6F soundbar still not working 😢

[duffpl]

Tried 4 times in last 2 days on SK6F. Everytime worked fine. Soundbar didn't update (19081623). Spotify app updated 3 days ago (8.5.85.894). Phone Huawei P30 Pro.

[lukbe]

Soundbar SK6F update 19081623. Spotify app 8.5.85.894, phone Xiaomi Mi Mix 2s.

And still nothing 😏

[jrosado]

hello again

to huawei users, chrome cast will not work with huawei without google services. unhappily we all have to give our data to google or use huawei phones on BT so we can listen on soundbars.

Maybe its time to work on an alternative to google. (just a tip)

[Andrewceesall]

SL7Y soundbar.

Only seems to be an issue with spotify as other aps are casting audio fine.

Spotify will connect for about 1 second then disconnect everytime.

I have reset soundbar

Reinstalled spotify 

All other speakers in my house work fine.

[Phobilicious]

I tried again on my Oneplus 7 Pro with latest Android 10, latest Spotify App and LG SK9Y.

Still not working, i can choose the soundbar from the Spotify App with the connect feature and spotify flashed a few times on the bar but after 1 sec it returns to WiFI all the time. Also after the app did not succeed with the connection the song stops playing now - did not notice that before (or i just did not realize it).

Still very disappointing for me but good to see that people are making progress on other devices

Btw. regarding numbers: 

Spotify 8.5.85.894

LG: Main 19081623

Micom 18112100

HDMI 18071000

DSP 18071100

Chromecast 1.21.75965

[paffer]

Streaming to soundbar started working again for me since a couple of days. Both from PC and from Android.

PC version: 1.1.46.916.g416cacf1

Android version: 8.5.85.894

Soundbar: LG SK8

[huotarih]

Having the same problem with my SK9Y, had the problem for a very long time. These days the sound bar doesn't even show up as a speaker, but instead it shows as a google cast screen. It doesn't flash spotify. It doesn't connect. All latest updates installed.

[gjvdree]

Tested again from spotify on windows, and when I found that working I
cleared the storage of spotify on android, and that worked again too. We're
getting there.

LG SK8

[jrosado]

hi guys

i dont know what to say. my lg sk10y worked well with spotify but only last 2 or 3days. today everything go back to wi fi then spotify and changes every 2 seconds. well or spotify fixes it or i chage to another app. 

Spotify you have 5 days to fix it or you loose a client.

I use it with windows 10 because i cant use it on my phone (no google services)

Everything is updated so or you fix it or i leave spotify once and forever.

Thank you all

[GIANNIS3]

I have the same problem with LG SK9Y Soundbar. My phone is SONY XPERIA XA1 Ultra (Android 8.0.0) and the SPOTIFY Version 8.5.85.894

[marsbeetle]

As with @jrosado my LG SK10Y soundbar started working for 2 - 3 days and now it is back to the same problem, unable to connect as before. Very strange. I'm beginning to think it is something in the data(likely DRM) stream that is incompatible and causing the problem, not necessarily the Spotify app. 

I've cancelled my Spotify Premium subscription until this is resolved.

[Thul]

problem is back again on my lg soundbar

[Brainseeker078]

I also immediately started trying.

And indeed the problem is back on my SK10Y.

S**T!! It worked fine again for a few days unfotunately..😡