Spotify randomly stops music

[depablo84]

From time to time after about 10 seconds Spotify stops music for 1 second and then continues. I tried connecting to different internet sources, but the issue still persists.
I have two devices that face the same issue.
Hama DIR355SBT Digital Radio
Imperial Dabman i550CD
(I think these two devices share the same components because display and menu look very similar)

There is no support from the manufacturer.

Is there any way to debug that issue?

[Ivelina]

Hi @depablo84,

Thanks for posting this thread in the Community and for sharing the details with us. 

Did you notice when this started happening and if it was after something specific? Has it always been like this?

Have you tested with streaming from another device (phone, computer) on to the radio and amplifier to check if it makes any difference? If you don't experience the same behavior on the other device then I recommend giving Spotify a clean reinstall with the steps here if you've not already done so. Corrupted cache can cause different performance issues.

On another note, if the same behavior continues, it'd be great if you could test with different network connections on the other device as well and make sure that you also restart your router (if you're using Wi-Fi).

We'll be on the lookout 🙂

[depablo84]

Hi,

Finally, I had a moment to look into that issue closely. I did some investigation and was able even to capture some packets.

More details about my hardware:

Technisat Imperial Dabman i550CD

FW version:

ir-mmi-FS2026-0500-0864_V2.14.33c.EX85186-1L2

Spotify version:

HEAD-v3.145.39-g6ca2b605

Hama DIR355SBT Digital Radio

FW version:

ir-mmi-FS2340-0000-0106_V4.5.10.46F70b-1B7

Spotify version:

HEAD-v3.156.25-g68d18d 29

This is the newest possible version of the software. There is no simple way to reinstall it or downgrade it. The only thing I can do is factory reset. I did it several times.

It looks like the issue was there from the beginning. I tried to connect to different Wifi networks. Unfortunately, there is no way to connect these devices with a wire.

I see also that issue appears also in a different devices, like Philips TAM8905:

https://tv-sound-monitors.philips.com/s/question/0D56800001Fn957CAB/wanneer-ik-van-een-device-naar-s...

The thing that connects all these devices is the Frontier Silicon module (like Venice 6.5 FS2026-5).

I decided to investigate this issue. So here is my setup:

My computer where I enabled Windows 11 Mobile Hotspot. I connected Hama and Imperial to the newly created hotspot. It gave me the ability to analyze packets going through my computer. I used WireShark software to capture packets.

I had caught two situations when unexpected interruptions appeared. Wireshark shows that there is something wrong with the connection between my device and the Spotify server. I am attaching pictures of caught situations. I have also saved the WireShark output with more details, but I don't want to share it here because there might be some sensitive information included. Please contact me; I can send it to you.

Regards,

Paweł

[Dessi]

Hey @depablo84,

Thanks for the reply and the detailed info you've provided, we really appreciate it!

We've reported this to our tech folks, so that they can have a look. As soon as we hear back from them and have an update to share, we'll let you know.

Take care.

[ThePodfather]

@depablo84 I've been looking into this but not been able to reproduce myself or find a fix with our internal teams. If this changes I'll post here.