Subtitles issue with the Joe Rogan podcast

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Subtitles issue with the Joe Rogan podcast

Analord
Casual Listener

Hi, so I've experienced this weird issue for a while now but it seemingly became worse recently and is very annoying.

 

Here's what happens : when I start playing a video from the Joe Rogan podcast the subtitles almost never show up, at this point it's maybe 1 every 20 videos.  Now when the subtitles finally show up they're also available for the other videos, but obviously I don't want to start 20 episodes before I can watch the one I want to watch...

 

I'm on a windows 10 laptop and the same issue was occuring on my previous windows 7 laptop.

 

 

6 Replies

MafeG
Moderator
Moderator

Hi @Analord,

 

Thank you for sharing your post on the Community. 

 

To start, we'd like to have some more information about this issue. Is this happening only on one device or any other you try to use? 


Also, do you have the same issue with any other podcast show?

 

Lastly, to rule out any issues with your account, can you log in with another account, such as a friend's or a family member's to see if the issue persists? Alternatively, you can create a free account here, just make sure you're logged out of your own account before creating a new one.  

 

Keep us posted.

MafeGModerator
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Analord
Casual Listener

- I haven't tried other devices other than my laptop and the previous one.

 

- I just tried to watch episodes of the Higher Learning podcast and the same issue is occurring.

 

- I just created a new account and the same issue is occurring.

 

 

Kiril
Moderator
Moderator

Hey @Analord,

Thanks for your reply and info.

We asked you to possibly try a different device (maybe on a friend or relative's mobile) so we're sure this happens for you across all platforms or it's only on the desktop version of the app. In this regard could you also try to see if the issue persist using our web player as well. 

 

We're grateful for checking out and confirming for us that this happens for you on other shows as well. And if the issue persists on your freshly created account, then this also rules out the possibility that it was something specific to your original account only. 

 

This really seems like an unexpected behavior, so we'd like to investigate it deeper. Could we ask you for a short screen recording of the situation occurring on your laptop, so we can take a closer look of what happens on your end. Also could you share with us the current Spotify version you have on, as well as your laptop's exact OS version details.


Let us know how things work out, we'll be keeping an eye out for your reply.

Kiril Moderator
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Alex409
Visitor

This exact thing happens all the time. Subtitles always stop working (usually when a cracking episode drops) and then reappear much later. I've been checking back ever since the one with Snoop dropped - every single episode including and since that one has no subtitles. It's auto-generated too, which makes it even more annoying, as that should be easy to sort out! 

Analord
Casual Listener

Sorry for the late reply, I had trouble finding a good screen recorder...

 

The same issue occurs on the app and the web player, I have the latest version of the app.

 

As for my "laptop's exact OS version details", I'm not sure but I think you're asking for this (in french) :

 

Édition Windows 10 Famille
Version 21H1
Installé le ‎01/‎04/‎2021
Build du système d’exploitation 19043.1348
Expérience Windows Feature Experience Pack 120.2212.3920.0

 

 

Eni
Moderator
Moderator

Hi folks! 

 

Thanks for your replies. 

 

@Alex409, could you let us know if this happens across devices or only on a specific one? Additionally, could you let us know the exact make/model, operating system and Spotify version of your device? Lastly, we suggest that you try restarting your router and see if that makes the difference.

 

@Analord, would you mind checking if the same happens on your phone? Additionally, could you try using a different internet connection to see if the issue persists?

 

We'll be on the lookout. 

EniModerator
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