The Making Progress and Getting Started pop-ups won't go away

[Chris2Listen]

Plan

Premium

Country

The Netherlands

Device

Dell laptop

Operating System

Windows 11/ Google Chrome

My Question or Issue

Everytime I press the play button on the spotify online app, a pop-up shows up saying "Je boekt vooruitgang" (You are making progress), and it send me to the getting started section for Spotify.

When trying to complete the 5 steps, none of them register and complete the steps and it just keeps popping up. I have tried re-logging, but that did not work.

Does anyone know how to fix this?

[MihailY]

Hey @Chris2Listen,

Thanks for reaching out and welcome to the Community.

Are you by any chance using the web player in an incognito window or clearing your cache and cookies after every session? If yes, that might be the reason why your actions aren't registering.

If not, we'd suggest checking if the same happens in a different browser and if possible, with a different internet connection.

Let us know how it goes.

[Chris2Listen]

Hi @MihailY,

I do not use Spotify in an incognito tab and I do not clear the cache or cookies.

I tried it in a different browser (Firefox) and with a different wifi network (school vs home) and it sadly did not work.

Do you have any other solutions?

With kind regards

[MihailY]

Hey @Chris2Listen,

Thanks for your reply.

Is this by any chance a school-issued device? If yes, this could explain the behavior and the best approach in this situation would be to reach out to your school's system administrator.

If not, then please try using a different account and/or device so we can narrow down the possible root cause of the issue.

Keep us posted.

[Chris2Listen]

Hi @MihailY,

It is not a school device.

I tried a different device (my desktop PC) and the problem still persisted.

We have a Premium Family subscription, I tried it with a different account within the subscription and the problem did not appear for them.

Do you have a next step to solve the problem, I think it is specific to my account.

With kind regards

[Maria]

Hey @Chris2Listen,

Thanks for following up with more details!

As this seem to happen on a different device as well, but only with your account, it's indeed possible that issue is related to the account itself. In this case, creating a new account is the best option.

If the issue started just recently, it's worth waiting a bit to see if you notice any improvement in the behavior. But should it persist, feel free to send us a message in private by following the steps under Send us a message here. Our teams can help transfer any playlists and saved content to your new account behind the scenes 🙂

We're just a post away if you need anything else, cheers!

[Chris2Listen]

That is a solution, but it is one of the dumbest ones I have ever heard (sorry for the tone).

It is like telling someone, who has a problem with a device or object, to entirely replace that device or object to fix the problem.

This is not fixing the problem, it is ignoring it.

So please see if you can find a solution that does not involve replacing an entire account, for what seems to be an easy bug to fix in the accounts code.

Since the problem has (only) begun two weeks ago I will keep watching out for improvements, but it will do no harm if you simultaneously looked into solutions.

With kind regards

[katcitdoe]

I also have this issue. This is my second account, nothing has changed.

[Maria]

Hey folks! 

We appreciate that you're sharing your concerns with us, it doesn't go unnoticed.

@Chris2Listen - Changing accounts is not the most convenient option and we understand your situation, but we are afraid that here on the Community, we don't have access to the back end of user accounts. We are generally able to report trending technical issues, so waiting a bit more is not a bad call in case the issue is temporary or is indeed happening on a bigger scale, which we could action differently.

@katcitdoe - To check, how long have you had your accounts, both the current one and the previous one? Does this happen on different devices for you as well?

Keep us posted!

[torchbearer]

I got the same issue.

[Vasil]

Hey @torchbearer,

Thanks for letting us know! We'll do our best to get to the bottom of this.
Could you share with us if this is happening to a brand-new account or to an older one you've had for some time now? 🙂

[torchbearer]

it's a new account.

[Vasil]

Hey again @torchbearer,

Thank you for the prompt response!

@Chris2Listen, @katcitdoe and for anyone new who might be experiencing this - could you please confirm if the case is the same on your ends?

Many thanks in advance. We'll be on the lookout for your replies 🙂

[Chris2Listen]

My account is not new, it is al least a couple years old.

[rd1101]

This is happening to me on a very old spotify account. It started happening recently. I'm using the Windows desktop app so it has nothing to do with browser cookies.

Spotify for Windows (64 bit)
1.2.72.438.g8c88c31c

[mcclan3]

It's happening to me too. My account is several years old and I primarily use the Windows desktop app.

[Ivelina]

Hey @mcclan3 and @rd1101,

Thanks for joining the thread!

Could you let us know if the same behavior persists in the Web Player for you as the other users here have mentioned, or is it only happening in the Windows app?

It would be helpful if you could ask a relative or a friend to log in to their account to see if there's a difference. This way we'll narrow down the issue and it will help us determine if it's account-related.

In case you're experiencing this only in the app and if you've not already done this, you could give it a clean reinstall which often helps resolve different issues. You can follow the steps here.

Lastly, let us know if you've tried any other troubleshooting steps so far (another connection etc.), so we can avoid suggesting the same ones.

Appreciate the cooperation and we'll be on the lookout. 

[torchbearer]

It also happens in the Mac app too. And the web browser.

[rd1101]

It happens for me on the desktop app and the browser app. I've tried reinstalling the desktop app and it keeps doing the same thing.  Every time I load up the app and press play, it pops a message that says "You're making progress. What's next".  The 5 getting started tasks never complete.

[mcclan3]

It does also appear in the Web player, but not my mobile app. I have nobody else who I can ask to check.