Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Trouble with Music Play back.

Trouble with Music Play back.

Plan

Premium

Country

US

Device

iPhone 8

Operating System

iOS 10

 

My Question or Issue

Hi, I mainly use Spotify on my phone and my Xbox one. Yesterday I was on my Xbox and listening to one of my saved playlists yesterday and I noticed that I didn’t recognise the song that was playing. I went into the app and changed it back to the playlist. I got about 30 seconds into the song before the music paused and switched back to a song/artist I had never heard of listened to before. I continued to have the same problem on my phone throughout the night. I updated the app and still have had the same problem. 

 

Reply
1 Reply

Hey @Lynnmarm 

 

I'd recommend following the steps in this article to secure your account.

Is this a specific artist it starts playing?

 

Let me know how it goes!

Suggested posts