Volvo Sensus app not downloading

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Volvo Sensus app not downloading

NickMyr
Casual Listener

 

Plan

Premium

Country

Cyprus

Device

Volvo XC90

Operating System

 sensus

 

My Question or Issue

I used to have Spotify on my Volvo, the app requested for an update, after the update the app icon disappeared. I tried to download the app again but once the installation starts it gets interrupted and I receive a pop up that the error has been sent. On the new apps tab page of Sensus, by pressing the arrow below Spotify to show additional information the size of Spotify is shown as 0.0 MB. All the other apps depict a size on the same screen. 

120 Replies

Drakhorn
Regular

Exactly same problem here.

 

Finland.  S90. 

 

What I would imagine is that spotify updated but Volvo hasn't got around to patching their version of the client yet or they just botched  the patch files or the path to the correct files in the download centre.

 

Let's hope they don't take 6 months to fix it again

 

BlackJack27
Music Fan

UPDATE!

A quick update from Volvo. I wrote to them asking what was wrong and for an ETA for the fix.

They replied after 20 minutes which it great and the are fully aware of the technical problem.

Answer from Volvo support.

Swedish

Tack för ditt mejl.

Det är en driftstörning på servern som gör att Spotify inte fungerar som den ska för tillfället.

Vi har fått till oss att tekniker jobbar med att åtgärda detta så snart som möjligt.

 

English

Thank you for your e-mail.

It is a malfunction on the server that makes Spotify not work as it should at the moment.

We have been told that technicians are working to fix this as soon as possible.

RWag
Regular

This is much more than the german support is ready to do. I wrote to them and only got a silly mail saying that I should contact the local dealer. This is absolutely intolerable!

MarekP1
Regular
I got similar answer ....

NickMyr
Casual Listener
Hello BlackJack27,

Thank you for the great news, lets hope that they will solved it soon.

Drakhorn
Regular

That's good to hear BlackJack27.

 

Any chance you could share contact info of the representative you contacted with for future reference? Most Volvo customer supporters appear to go with their default answer of "contact your local dealership" for pretty much every problem.

BlackJack27
Music Fan

I contacted the swedish customer relations support. 

swedencr at volvocars . com

KalelB
Casual Listener

Yesterday I was able to install the app again and it looks like it's working fine for now. The app was still showing as 0.00mb but the download took some time to finish and the install went through normally. Since I'm in Brazil, I don't know if the server is local or global, but here it seems like the problem was solved!

2mcm
Casual Listener

Same here, installed and working fine again. 

Mi59
Newbie

Same here - Austria, XC40.

Have been able to download and install despite showing 0.00MB (just took 30sec) - entering the code using Spotify.com/pair - connected to India (as mentioned in a previous post) - all working fine including my library.

Orr_is_it
Casual Listener

As of July 5th the app now is downloading correctly.

Osprey2019
Regular

My 2019 V90 now says"Spotify update available" but it isn't. It was working fine until I did the update a couple of days ago. There is nothing in the doenload center to allow me to getS working again.

 

Any suggestions?

Drakhorn
Regular

Remove and reinstall the app

NickMyr
Casual Listener
That's great I will try to install it ASAP

Thank you all for your input

Osprey2019
Regular

Drakhorn: There is NO option to uninstall Spotify. The uninstall option is greyed out.

Psedner
Casual Listener

dbambury: You can uninstall it if it's not the active application. Switch to radio or another media app and then you can uninstall Spotify. 

Osprey2019
Regular

Thanks. That worked (eventually).

However, Spotify is now not showing in the list of apps available to install!

2mcm
Casual Listener

Have you tried turning it off and on again? Just lock the doors, this will turn off the sensus and it will update the app list afterwards. 

Osprey2019
Regular

Thanks. Yes I have, a few times.

I will leave it 24hrs and see if it changes.

Drakhorn
Regular

It did the same to me dbambury when the bug first appeared. 

 

The download center would "install" that 0.0mb spotify and then not show it in new apps anymore.

 

Turning off the car, opening the door for 5-10 seconds and starting the engine again restarts the computer again and it appeared back to me.

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