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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7141 Views
  • 49 replies
  • 6 likes
  • Other
  • 7141 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19130 Views
  • 9 replies
  • 2 likes
  • Other
  • 19130 Views
  • 9 replies
  • 2 likes

BB10 OS Application

I have been a Premium Spotify user for about a year now. Love it but my company phone was upgraded to the BlackBerry Z10. Is there an app for it? If not, is there a timetable to create one. If there a beta one, I'm willing to test it!

  • Newbie
  • I have been a Premium Spotify user for about a year now. Love it but my company phone was upgraded to the BlackBerry Z10. Is there an app for it? If not, is there a timetable to create one. If there ...
  • Peter__
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Can't cache playlists to Memory Card on Windows 8 phone

Spotify only has the option to save to the internal memory of my Windows 8 phone, which is not big enough. When are you going to update it it to give the option to save to the memory card? At the moment I am paying to be able to use spotify on my dev...

  • Newbie
  • Spotify only has the option to save to the internal memory of my Windows 8 phone, which is not big enough. When are you going to update it it to give the option to save to the memory card? At the mom...
  • Peter__
  • Community Legend
  • 914 Views
  • 5 replies
  • 1 likes
  • 914 Views
  • 5 replies
  • 1 likes

[BB] Blackberry Torch 9850

Any news on an app that will be compatible with my Blackberry Torch 9850? I'm a Premium user and would like to be able to take my music with me when I go. Thanks!

  • Newbie
  • Any news on an app that will be compatible with my Blackberry Torch 9850?  I'm a Premium user and would like to be able to take my music with me when I go.   Thanks!
  • Peter__
  • Community Legend
  • 2193 Views
  • 6 replies
  • 0 likes
  • 2193 Views
  • 6 replies
  • 0 likes

Spotify on Samsung BD

Looking forward to it. Anyone knows when its coming and on which models? I heard that it´s alreade working on the series ES 6000 and up. Can this be confirmed? Kind regards Fredrik

  • Regular
  • Looking forward to it. Anyone knows when its coming and on which models? I heard that it´s alreade working on the series ES 6000 and up. Can this be confirmed?   Kind regards Fredrik
  • roslagsfredrik
  • Regular
  • 2134 Views
  • 7 replies
  • 0 likes
  • 2134 Views
  • 7 replies
  • 0 likes

Solved!! Spotify for Windows Phone 8 in India

Hi I have a Spotify premium account in Sweden and a Swedish SIM card in my Windows Phone 8 (Lumia 520). I'm going to be in India for around a year and I'm unable to download and install Spotify as it says it is unavailable. Surely having a premium ac...

  • Casual Listener
  • Hi   I have a Spotify premium account in Sweden and a Swedish SIM card in my Windows Phone 8 (Lumia 520). I'm going to be in India for around a year and I'm unable to download and install Sp...
  • praveen2510
  • Casual Listener
  • 3284 Views
  • 5 replies
  • 0 likes
  • 3284 Views
  • 5 replies
  • 0 likes

Starred not loading on my WD TV Live streamer

Hi, I have about 650 starred songs that show up on my desktop PC, but only about 360 come up on my WD TV Live streamer. Why didn't they all transfer over? Total noob here, so no geek answers please. Thanks.

  • Casual Listener
  • Hi, I have about 650 starred songs that show up on my desktop PC, but only about 360 come up on my WD TV Live streamer.  Why didn't they all transfer over?  Total noob here, so no geek answ...
  • Peter__
  • Community Legend
  • 592 Views
  • 4 replies
  • 0 likes
  • WD
  • 592 Views
  • 4 replies
  • 0 likes

[W8P HTC] Spotify app stalls and won't play anything?

I have been unable to play anything on this app. I've tried reinstalling, logging in / out and nothing has worked. Am I missing a setting configuration on my phone? Any advice? - Thanks

  • Casual Listener
  • I have been unable to play anything on this app. I've tried reinstalling, logging in / out and nothing has worked. Am I missing a setting configuration on my phone? Any advice?   - Thanks
  • user-removed
  • Not applicable
  • 621 Views
  • 3 replies
  • 0 likes
  • WP 8
  • 621 Views
  • 3 replies
  • 0 likes

Stuck in offline on smart phone

I am also having problems getting spotify on Windows phone. Have done re-install on computer...still no luck. Please help.

  • Newbie
  • I am also having problems getting spotify on Windows phone. Have done re-install on computer...still no luck.   Please help.
  • Liam
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

[Windows Phone] App needs an update

Hello, I recently just a Windows Phone not too long ago, and had an iPod Touch. The app on the iOS App Store seemed to be a lot better than the one on the WIndows store. The one on Windows is very buggy. When you are playing a playlist, after a song ...

  • Casual Listener
  • Hello, I recently just a Windows Phone not too long ago, and had an iPod Touch. The app on the iOS App Store seemed to be a  lot better than the one on the WIndows store. The one on Windows is v...
  • user-removed
  • Not applicable
  • 864 Views
  • 4 replies
  • 10 likes
  • 864 Views
  • 4 replies
  • 10 likes

[WP8]When will Spotify go out of BETA state?

When will Spotify go out of beta state and be fully supported the Windows Phone OS? I'm missing the playback session saved, fully support for Bluetooth, Radio and a general stability improvement! Thank you.

  • Newbie
  • When will Spotify go out of beta state and be fully supported the Windows Phone OS?   I'm missing the playback session saved, fully support for Bluetooth, Radio and a general stability impro...
  • user-removed
  • Not applicable
  • 446 Views
  • 1 replies
  • 3 likes
  • WP 8
  • 446 Views
  • 1 replies
  • 3 likes

Windows Phone 7 Problems

Hi everyone, I am using Windows Phone 7 and while there have been issues before, I haven't really bothered to complain since they've been minor. But now I'm actually having issues listening to music on this thing because it won't connect to your serv...

  • Regular
  • Hi everyone,   I am using Windows Phone 7 and while there have been issues before, I haven't really bothered to complain since they've been minor. But now I'm actually having issues listening ...
  • user-removed
  • Not applicable
  • 284 Views
  • 1 replies
  • 0 likes
  • Other
  • 284 Views
  • 1 replies
  • 0 likes

playlist loading problem

Hi, I just installed Spotify on my SII. I wanted to upload my Itunes playlist on it. Most of them successfully did it. The proble is with the biggest one. It's still written "loading" and i can't open it or use options. How can i fix the issue? Thx

  • Newbie
  • Hi, I just installed Spotify on my SII. I wanted to upload my Itunes playlist on it. Most of them successfully did it. The proble is with the biggest one. It's still written "loading" and i can'...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Squeezebox Touch problem unable to play file type

I have been using Spotify sucessfully on my Squeezebos Touch for the past 6 months. A few days ago when I tried to playa song on my starred tracks the following message appears - Problem: unable to play file type and then cascades through every song ...

  • Newbie
  • I have been using Spotify sucessfully on my Squeezebos Touch for the past 6 months. A few days ago when I tried to playa song on  my starred tracks the following message appears - Problem: una...
  • Peter__
  • Community Legend
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

My spotify playlists

I got no idea where to post this, so Im posting it here. Hello! Today I got home from my friends house and started up my PC, I tried to login to spotify, but got stuck in the login. So I decided to re-install spotify, when I finally managed to login ...

  • Casual Listener
  • I got no idea where to post this, so Im posting it here.   Hello! Today I got home from my friends house and started up my PC, I tried to login to spotify, but got stuck in the login. So I d...
  • Taylor
  • Community Legend
  • 628 Views
  • 5 replies
  • 1 likes
  • Other
  • 628 Views
  • 5 replies
  • 1 likes

no email yet!

Spotify says it sent me a password for my device so i can log in and enjoy on my onkto reciever but have tried 5 times in 4 days and no password yet... WTH!

  • Newbie
  • Spotify says it sent me a password for my device so i can log in and enjoy on my onkto reciever but have tried 5 times in 4 days and no password yet... WTH!
  • HuJuh
  • Newbie
  • 350 Views
  • 2 replies
  • 0 likes
  • Onkyo
  • 350 Views
  • 2 replies
  • 0 likes

Solved!! [Samsung Smart TV] Play Playlist-Folders

It would be a charm if could play whole playlist folders on my samsung smart tv (like in the android/mac/windows apps). for now it's possible to play single playlists only.

  • Casual Listener
  • It would be a charm if could play whole playlist folders on my samsung smart tv (like in the android/mac/windows apps). for now it's possible to play single playlists only.
  • sgs89
  • Casual Listener
  • 639 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 639 Views
  • 2 replies
  • 0 likes

Solved!! [WP8] Launch Arguments.

Hello there. I'm a big user of NFC interactor, and i'd like to write an NFC tag to launch and play a specified spotify playlist, much like a live tile of the playlist would work. To do that I'd need to know what launch arguments to specify, is there ...

  • Casual Listener
  • Hello there.   I'm a big user of NFC interactor, and i'd like to write an NFC tag to launch and play a specified spotify playlist, much like a live tile of the playlist would work. To do tha...
  • mitchk44
  • Newbie
  • 3332 Views
  • 4 replies
  • 0 likes
  • 3332 Views
  • 4 replies
  • 0 likes

(Symbian) friends starred playlist not showing

i subscribed to my friends starred playlist, but i cant see it on my N8. so i have to copy each new song he adds to his starred to another playlist on my computer. help much appreciated! using Version 4.8.17.g21854b59

  • Newbie
  • i subscribed to my friends starred playlist, but i cant see it on my N8. so i have to copy each new song he adds to his starred to another playlist on my computer.  help much appreciate...
  • 451 Views
  • 0 replies
  • 0 likes
  • Symbian
  • 451 Views
  • 0 replies
  • 0 likes

WP8 Track Sync

Device: Lumia 920 Recent convert to Spotify, found that it does not have all of the music I'm used to listening to. Minor inconvenience, I just imported all the missing tracks to my Spotify client on the desktop. I then tried to sync these tracks to ...

  • Newbie
  • Device: Lumia 920   Recent convert to Spotify, found that it does not have all of the music I'm used to listening to. Minor inconvenience, I just imported all the missing tracks to my Spotif...
  • Taylor
  • Community Legend
  • 406 Views
  • 1 replies
  • 1 likes
  • 406 Views
  • 1 replies
  • 1 likes

Premium upgrade

I just upgraded to premium and can't seem to use the services. I also emailed spotify to see if they can help me. I haven't received an email and wanted to see if anyone can help. Thanks!

  • Newbie
  • I just upgraded to premium and can't seem to use the services. I also emailed spotify to see if they can help me. I haven't received an email and wanted to see if anyone can help. Thanks!
  • MikeyB
  • Community Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • Other
  • 351 Views
  • 1 replies
  • 0 likes