Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56538 Views

7 replies

4 likes

  • 56538 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

Emrilia

Visitor

37530 Views

210 replies

18 likes

Other
  • 37530 Views
  • 210 replies
  • 18 likes

Superuser Contribution Search Bar Within Playlists

Ability to search for songs within playlists so that you can see what songs you have already added to your own playlist or search for specific songs in other people's playlist. Alternatively, the ability to detect if a song has already been added to ...

Newbie

Ability to search for songs within playlists so that you can see what songs you have already added to your own playlist or search for specific songs in other people's playlist. Alternatively, the abi...

JovdSR

Casual Listener

520 Views

6 replies

2 likes

  • 520 Views
  • 6 replies
  • 2 likes

Superuser Contribution (Ps4) will not play music

The music will not play it will just run the clock to 3 seconds then go back to zero. Sometimes it won’t work at all when I try to play other times I have to click play 15-20 times. Please help it’s super frustrating!premium/single account Premiumusa...

Casual Listener

The music will not play it will just run the clock to 3 seconds then go back to zero. Sometimes it won’t work at all when I try to play other times I have to click play 15-20 times. Please help it’s ...

Tillb006

Casual Listener

2037 Views

7 replies

0 likes

  • 2037 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Offline file-only playlists have random songs on Spotify Free

I want to listen to my own private music without having to consistently press buttons to switch songs after it's done, so I usually use Spotify to listen to my songs in a playlist. My big problem now is that with the new update, every time a local fi...

Casual Listener

I want to listen to my own private music without having to consistently press buttons to switch songs after it's done, so I usually use Spotify to listen to my songs in a playlist. My big problem now...

CobblestoneFace

Casual Listener

451 Views

2 replies

0 likes

  • 451 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify gets stuck on songs and ads

Spotify will continuously stay stuck on one song or ad and will not change until the app is closed and restarted. The progress bar continues until the app is restarted, as in the bar for a 4 minute song will show it's been "playing" for 2 hours and c...

Regular

Spotify will continuously stay stuck on one song or ad and will not change until the app is closed and restarted. The progress bar continues until the app is restarted, as in the bar for a 4 minute s...

MihailY

Moderator

36988 Views

60 replies

3 likes

  • 36988 Views
  • 60 replies
  • 3 likes

Superuser Contribution Split numbers every three digits

It would be nice to read more easily a song listening count on the artist page (mobile in my case).When the number is big (example: 293057194) it's hard to read, it would be way easier if the number was separated every 3 digits by a space (same examp...

Visitor

It would be nice to read more easily a song listening count on the artist page (mobile in my case). When the number is big (example: 293057194) it's hard to read, it would be way easier if the ...

MihailY

Moderator

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify radio playlist

Soo disappointed in Spotify. This is not my life anymore, where ir playlist radio, why you took it down. For why I'm really angry. Then for what I'm paying. I can do this all stuff in SoundCloud for free.

Casual Listener

Soo disappointed in Spotify. This is not my life anymore, where ir playlist radio, why you took it down. For why 😭 I'm really angry. Then for what I'm paying. I can do this all stuff in SoundCloud f...

Yordan

Moderator

410 Views

2 replies

0 likes

  • 410 Views
  • 2 replies
  • 0 likes

Superuser Contribution Storage

Why is my storage almost full when I have non of my songs or playlist downloaded what even is other?

Newbie

Why is my storage almost full when I have non of my songs or playlist downloaded what even is other?  

AlejaR

Moderator

295 Views

1 replies

0 likes

Samsung
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot see the lyrics of the particular song in my samsung A50s phone

PlanFree/PremiumCountry IndiaDeviceSamsung A50s Operating SystemAndroid My Question or IssueI can't see the lyrics of the particular song in my samsung A50s phone

Casual Listener

Plan Free/Premium Country  India Device Samsung A50s  Operating System Android    My Question or Issue I can't see the lyrics of the particular song in my samsung A50s p...

VAIBHAVSHRI

Visitor

547 Views

4 replies

0 likes

Other
Samsung
  • 547 Views
  • 4 replies
  • 0 likes

My Last.fm isn't scrobbling no matter what I try.

No Plan/Free PlanFreeUnited States My Question or Issue:My Last.fm won't scrobble. I've tried every remedy, including the ones on their official pages, but nothing has worked. Music shows on my volt.fm and discord, so I don't know why it doesn't regi...

Newbie

No Plan/Free Plan Free United States   My Question or Issue: My Last.fm won't scrobble. I've tried every remedy, including the ones on their official pages, but nothing has worked. Music sh...

371 Views

0 replies

0 likes

Other
  • 371 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Storage Location

I would love to move the app to my SD card. I is a rather large app and takes up a lot of space. I think that being able to choose between the internal and external.

Casual Listener

I would love to move the app to my SD card.  I  is a rather large app and takes up a lot of space. I think that being able to choose between the internal and external. 

PirateTrex46

Casual Listener

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Superuser Contribution Let DJ/X refer to us by a nick name or alternative name

It's freaky when DJ/X calls me by my first name, as no one else does. Well, maybe the bank manager or landlord does when I'm in trouble, and therefore it's not a thing I want from Spotify.Wouldn't it be cool if X could use a nickname instead?It might...

Visitor

It's freaky when DJ/X calls me by my first name, as no one else does. Well, maybe the bank manager or landlord does when I'm in trouble, and therefore it's not a thing I want from Spotify. Wouldn'...

Marler

Visitor

2821 Views

3 replies

4 likes

  • 2821 Views
  • 3 replies
  • 4 likes

Superuser Contribution why is my playlist skipping the first song and going to another song

I created a playlist today,and i had the portals songs in it by melanie martinez,but instead of playing the first song,it skipped to the song spider web

Visitor

I created a playlist today,and i had the portals songs in it by melanie martinez,but instead of playing the first song,it skipped to the song spider web

OscarDC

Moderator

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Incorrect Artist Credits

PlanPremiumCountryAustraliaMy Question or Issuehttps://open.spotify.com/track/59RLxHGJ70UO9ZkgEAiXxDsi=0cb3c9974a034509https://open.spotify.com/track/6d7F5o6DCzPvGb05ARTo9s?si=edcefac8d2c4491fhttps://open.spotify.com/track/5ZEUtHh0ERr9bTGyNp0ZTZ?si=d...

Visitor

Plan Premium Country Australia My Question or Issue https://open.spotify.com/track/59RLxHGJ70UO9ZkgEAiXxDsi=0cb3c9974a034509 https://open.spotify.com/track/6d7F5o6DCzPvGb05ARTo9s?si=edcefac8d2c...

OscarDC

Moderator

695 Views

1 replies

0 likes

Music
Other
  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution access my local files on desktop - Settings do not have local files opt

I am trying to access my local files on my computer - under my setting options only 2 sections come up Language and Library layout nothing else. Could you please help me thank you

Visitor

I am trying to access my local files on my computer - under my setting options only 2 sections come up Language and Library layout nothing else. Could you please help me thank you

Alex

Spotify Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Collaborative Queue

Just like the title suggests. It would work similarly to how the group listen feature works. Have multiple users add to the queue of another persons session with an invite link. This would work well for longer car rides especially, it would remove th...

Newbie

Just like the title suggests. It would work similarly to how the group listen feature works. Have multiple users add to the queue of another persons session with an invite link. This would work well ...

AlejaR

Moderator

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Let us submit bugreports from the app.

I have been browsing the community pages, but while it solves questions about the app, I am not able to figure out how to post bugs to the community. I have two bugs where an offline item is stuck in my like's playlist, and there is no way to remove ...

Visitor

I have been browsing the community pages, but while it solves questions about the app, I am not able to figure out how to post bugs to the community. I have two bugs where an offline item is stuck in...

AlejaR

Moderator

1369 Views

1 replies

0 likes

  • 1369 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sleep timer on podcasts/episodes

A sleep timer on episodes/podcasts, would be especially useful for bedtime stories. Other posts suggest this is already a thing but It's not on my mobile app at least

Visitor

A sleep timer on episodes/podcasts, would be especially useful for bedtime stories. Other posts suggest this is already a thing but It's not on my mobile app at least 

user-removed

Not applicable

3799 Views

2 replies

0 likes

  • 3799 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts visible on public page but invisible on my account

Podcasts visible on public page but invisible on my account I am on a free plan and based in Luxembourg. I have a normal Spotify account and a Spotify Podcasters account which are linked with each other. A few weeks ago, I uploaded a series of podcas...

Newbie

Podcasts visible on public page but invisible on my account   I am on a free plan and based in Luxembourg. I have a normal Spotify account and a Spotify Podcasters account which are linked wit...

Joan

Moderator

312 Views

1 replies

0 likes

Other
  • 312 Views
  • 1 replies
  • 0 likes

google home and sonos speaker says premium is necessary

PlanFreeCountryUnited KingdomDeviceGoogle Home, Sonos Speaker, Iphone 14Operating SystemiOS 16.4.1My Question or IssueTrying to play spotify on my sonos speaker through google home and get told premium is required to play anything despite it saying t...

Visitor

Plan Free Country United Kingdom Device Google Home, Sonos Speaker, Iphone 14 Operating System iOS 16.4.1 My Question or Issue Trying to play spotify on my sonos speaker through google home ...

user-removed

Not applicable

243 Views

1 replies

0 likes

Connect
Music
  • 243 Views
  • 1 replies
  • 0 likes