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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

63250 Views

7 replies

4 likes

  • 63250 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

p-squiggles

Visitor

38911 Views

219 replies

20 likes

Other
  • 38911 Views
  • 219 replies
  • 20 likes

Player embed background color not matching cover image

My playlist background color matches my cover image within Spotify (pink), but it is not showing up in the color selector for the embed... only grey or black. How can I fix this? https://open.spotify.com/playlist/4b54jiCtUumzuoc1xYPEsb?si=852d58efc96...

Casual Listener

My playlist background color matches my cover image within Spotify (pink), but it is not showing up in the color selector for the embed... only grey or black. How can I fix this?   https://ope...

aiden_jae

Casual Listener

839 Views

2 replies

0 likes

Other
  • 839 Views
  • 2 replies
  • 0 likes

Superuser Contribution my different versions of the same songs are linked to my account but I can’t see them in my discogra

my songs that are duplicates that are linked to my current Spotify profile but not showing up in my discography to show up in my Spotify for artists page because and they were showing up on my account before I changed my artist nameI need to have two...

Visitor

my songs that are duplicates that are linked to my current Spotify profile but not showing up in my discography to show up in my Spotify for artists page because and they were showing up on my accoun...

Not applicable

773 Views

2 replies

1 likes

  • 773 Views
  • 2 replies
  • 1 likes

DJ not playing certain artists/genres?

I've been listening to the DJs for weeks (months?) now, ever since I first got access to it. The DJ plays a lot of bands & genres I've been listening to (rap, rock, metal). It plays some new stuff too, but not a single time has he ever played Johnny ...

Casual Listener

I've been listening to the DJs for weeks (months?) now, ever since I first got access to it. The DJ plays a lot of bands & genres I've been listening to (rap, rock, metal). It plays some new stuf...

JustAName0

Visitor

1378 Views

5 replies

1 likes

  • 1378 Views
  • 5 replies
  • 1 likes

Superuser Contribution How can I get the code for the Evanescence pre-sale in Argentina?

Sopity gives a code for the pre-sale of the Evanescence concert in Argentina but I don't know where to find it.

Visitor

Sopity gives a code for the pre-sale of the Evanescence concert in Argentina but I don't know where to find it.

Kiril

Moderator

294 Views

1 replies

1 likes

  • 294 Views
  • 1 replies
  • 1 likes

Superuser Contribution I turned on Allow Explicit Content, but why can't I hear swearing in songs?

The missing parts were annoying, so I set the Allow Explicit Content toggle on, but for some reason, the swearing is still inaudible and I can't listen to certain songs. How come?

Visitor

The missing parts were annoying, so I set the Allow Explicit Content toggle on, but for some reason, the swearing is still inaudible and I can't listen to certain songs. How come?

Joan

Moderator

1589 Views

1 replies

0 likes

  • 1589 Views
  • 1 replies
  • 0 likes

THE WORSE COSTUMER SERVICE OF EVER? --> I've already tried with my 3 card

-I've already talked to several attendants in the chat, I have everyone's name, however THEY NEVER RETURNED ME- One of the attendants told me to create a paypal, that is, if they don't solve the problem I have to create a paypal by accident- Spotify ...

Visitor

-I've already talked to several attendants in the chat, I have everyone's name, however THEY NEVER RETURNED ME - One of the attendants told me to create a paypal, that is, if they don't solve the pr...

154 Views

0 replies

0 likes

  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution SEARCH IN “LIKED SONGS”

There used to be a search bar in the “Liked Songs” playlist. Can that come back? Why was it removed in the first place? I have thousands of songs saved and I used it frequently to find and play songs. Please bring it back, it’s making it impossible t...

Casual Listener

There used to be a search bar in the “Liked Songs” playlist. Can that come back? Why was it removed in the first place? I have thousands of songs saved and I used it frequently to find and play songs...

ajnort91

Newbie

3396 Views

3 replies

1 likes

  • 3396 Views
  • 3 replies
  • 1 likes

Superuser Contribution the lyrics of the songs aren't working and i already tried with the faqs

the lyrics of any song aren't working, even though i already tried with everything that was in the community help page

Visitor

the lyrics of any song aren't working, even though i already tried with everything that was in the community help page

Elena

Moderator

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution CANCEL AN ACCOUNT TO ENTER A GUEST TO A DUO PLAN

I HAVE A HOME IN THE USA AND IN MEXICO, MY WIFE OPENED HER PREMIUM INDIVIDUAL ACCOUNT WITH A USA ADDRESS AND I BOUGHT THE DUO PLAN IN MEXICO AND WE HAVE SOME QUESTIONS.DOES SHE HAVE TO CANCEL HER SUBSCRIPTION IN THE USA TO SIGN UP FOR MY DUO PLAN?IF ...

Visitor

I HAVE A HOME IN THE USA AND IN MEXICO, MY WIFE OPENED HER PREMIUM INDIVIDUAL ACCOUNT WITH A USA ADDRESS AND I BOUGHT THE DUO PLAN IN MEXICO AND WE HAVE SOME QUESTIONS. DOES SHE HAVE TO CANCEL HER S...

AlejaR

Moderator

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist length/time keeps changing

PlanPremiumCountryFinlandDeviceMotorola Moto G22Operating SystemAndroid 12 My Question or IssueThe length of my playlist keeps changing when switching from premium to free and the other way. Last Christmas I got my self the premium plan because of th...

Casual Listener

Plan Premium Country Finland Device Motorola Moto G22 Operating System Android 12   My Question or Issue The length of my playlist keeps changing when switching from premium to free an...

AliAnnaPV

Visitor

1987 Views

4 replies

0 likes

Other
  • 1987 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect is not working on my home network

Starting about 1-2 weeks ago I could no longer stream music to any of the Spotify Connect endpoints on my home network. My devices include a Windows 10 PC, Android phone, Anthem AV receiver (supports both Connect and Chromecast), and a Raspberry Pi r...

Casual Listener

Starting about 1-2 weeks ago I could no longer stream music to any of the Spotify Connect endpoints on my home network. My devices include a Windows 10 PC, Android phone, Anthem AV receiver (supports...

Kiril

Moderator

4926 Views

3 replies

0 likes

  • 4926 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to stop the web player from randomly clearing the queue

I add tracks to my queue to listen, however when I pause the music then the web player will sometimes clear the entire queue after a small pause. Sometimes it will clear the entire queue half an hour after pausing, other times it clears it within a f...

Visitor

I add tracks to my queue to listen, however when I pause the music then the web player will sometimes clear the entire queue after a small pause. Sometimes it will clear the entire queue half an hour...

Elena

Moderator

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Switching Podcast from Anchor.fm to here

Hello!I am in the process of publishing my our first podcast episode since Anchor.fm fully integrated into Spotify and am having trouble trying to verify my podcast. I went to anchor.fm which redirected to Spotify for Podcasters. I am logged in and I...

Casual Listener

Hello! I am in the process of publishing my our first podcast episode since Anchor.fm fully integrated into Spotify and am having trouble trying to verify my podcast.  I went to anchor.fm which...

kelwin54

Newbie

6517 Views

6 replies

0 likes

Other
  • 6517 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify stuck on ad

My spotify is stuck on an ad, I've tried logging out and logging in, I've even tried reinstalling but it keeps playing this McDonald's ad over and over. even going past the 30 seconds allowed, any ideas?

Visitor

My spotify is stuck on an ad, I've tried logging out and logging in, I've even tried reinstalling but it keeps playing this McDonald's ad over and over. even going past the 30 seconds allowed, any id...

MihailY

Moderator

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

someone's trying to connect with my device with her account

when I'm listening to my own playlist, suddenly the song's gonna stop and whenever it happens I check the app or the website, it says 'blah's iPhone/iPad is connecting' and it's really annoying. I delete the unknown device every time and every other ...

Visitor

when I'm listening to my own playlist, suddenly the song's gonna stop and whenever it happens I check the app or the website, it says 'blah's iPhone/iPad is connecting' and it's really annoying. I de...

Amay

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution I would like to know how to make payment without a visa verification code

I tried to make payment and your system insists on a visa/debit card verification code which I don’t have and I feel very disappointed and let down

Visitor

I tried to make payment and your system insists on a visa/debit card verification code which I don’t have and I feel very disappointed and let down

Vasil

Moderator

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution Si pagué mi plan el día 12/06, porqué mi próxima fecha de pago es el 22/06?

Estuve varios días intentando pagar mi plan de Spotify, cuando me descontó el dinero fue el día 12/06/23 y según la información de mi cuenta, me dice que la próxima fecha de facturación será el día 22/06/23. Eso no tiene ningún tipo de sentido

Newbie

Estuve varios días intentando pagar mi plan de Spotify, cuando me descontó el dinero fue el día 12/06/23 y según la información de mi cuenta, me dice que la próxima fecha de facturación será el día 2...

OscarDC

Moderator

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for podcasters doesn't show the listeners to me

I'm from Greece, sorry for my english. I just starting yesterday to podcast two episodes. People in social media told me that my podcast was fine etc, but spotify for podcasters shows that in first episode i have 8 listeners, and 2nd episode 0, no on...

Newbie

I'm from Greece, sorry for my english.   I just starting yesterday to podcast two episodes.    People in social media told me that my podcast was fine etc, but spotify for podcaste...

Susan_GP

Moderator

1266 Views

1 replies

0 likes

Other
  • 1266 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to participate in the interview??

Today i opened my app and was greeted with a pop-up about an interview. Spotify is doing a thing where they want to interview premium subscribers in a zoom meeting. In the middle of filling out the form, Spotify freaked out and now i cannot find the ...

Casual Listener

Today i opened my app and was greeted with a pop-up about an interview. Spotify is doing a thing where they want to interview premium subscribers in a zoom meeting. In the middle of filling out the f...

Not applicable

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes

Superuser Contribution Giftcard werkt niet

beste ,ik heb de code van mijn giftcard juist ingegeven en word niet aanvaard heb ze gisteren gekocht 30 euro voor 3 maanden.dit is de melding die ik krijg : Helaas lijkt deze Premium-code niet geldig te zijn. Probeer het opnieuw of neem contact op m...

Newbie

beste , ik heb de code van mijn giftcard juist ingegeven en word niet aanvaard heb ze gisteren gekocht 30 euro voor 3 maanden.dit is de melding die ik krijg : Helaas lijkt deze Premium-code niet gel...

Vasil

Moderator

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes