Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2203 Views
  • 19 replies
  • 6 likes
  • Other
  • 2203 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17791 Views
  • 8 replies
  • 2 likes
  • Other
  • 17791 Views
  • 8 replies
  • 2 likes

Superuser Contribution Missing Homepage Feature

I've been having trouble for months now because those six tabs under the greeting (the ones that show what you frequently listen to and stuff) on the home page are missing. I tried uninstalling/reinstalling, clearing cache and storage, and clean rein...

  • Casual Listener
  • I've been having trouble for months now because those six tabs under the greeting (the ones that show what you frequently listen to and stuff) on the home page are missing. I tried uninstalling/reins...
  • h2ypv64-o_ift
  • Casual Listener
  • 474 Views
  • 4 replies
  • 0 likes
  • 474 Views
  • 4 replies
  • 0 likes

Superuser Contribution next song not correct, can not share end of years song with friend, quality

Hello, I am really unhappy with spotify in these days. After update you added something called autoplay next content and from this period of time i can not use spotify propertly, if i am in my favourite song library next song is not from my library !...

  • Casual Listener
  • Hello, I am really unhappy with spotify in these days. After update you added something called autoplay next content and from this period of time i can not use spotify propertly, if i am in my favo...
  • Alex
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with next song.

Hello,I am really unhappy with spotify in these days. After update you added something called autoplay next content and from this period of time i can not use spotify propertly, if i am in my favourite song library next song is not from my library ! ...

  • Casual Listener
  • Hello, I am really unhappy with spotify in these days. After update you added something called autoplay next content and from this period of time i can not use spotify propertly, if i am in my favou...
  • Vasil
  • Moderator
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution I used to be able to ask Alexa on the echo dot for a certain song. It won't

I used to be able to ask Alexa on the echo dot for a certain song. I recently moved a few towns over and now it doesn't work. Never had premium.

  • Casual Listener
  • I used to be able to ask Alexa on the echo dot for a certain song. I recently moved a few towns over and now it doesn't work. Never had premium.
  • MihailY
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] shuffle in playlists on Google Nest Hub

I can play my playlists in the Spotify app on my Google Nest Hub, but there's no option for me to shuffle them. They only play from the beginning.

  • Regular
  • I can play my playlists in the Spotify app on my Google Nest Hub, but there's no option for me to shuffle them. They only play from the beginning.
  • 802025
  • Regular
  • 911 Views
  • 2 replies
  • 0 likes
  • Android
  • 911 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps adding unwanted tracks to my personal playlist.

How can I stop Spotify playing unwanted and disliked tracks after every 3 or 4 of my own chosen tracks on my playlist. It is the free version but I should not be forced to listen to tracks I don’t want or like. It’s driving me mad!! It has only been ...

  • Visitor
  • How can I stop Spotify playing unwanted and disliked tracks after every 3 or 4 of my own chosen tracks on my playlist. It is the free version but I should not be forced to listen to tracks I don’t w...
  • Eni
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution App function reduced in Spotify connect with Fire TV

PlanPremiumCountryGerDeviceAmazon Fire TV Cube via LAN cable, smartphone Android via WLAN After installation of Spotify on Amazon Fire TV there was a complete functionality of the Spotify app with song history and songlist radio as well as the oppurt...

  • Newbie
  • Plan Premium Country Ger Device Amazon Fire TV Cube via LAN cable, smartphone Android via WLAN   After installation of Spotify on Amazon Fire TV there was a complete functionality of the ...
  • AlejaR
  • Moderator
  • 380 Views
  • 1 replies
  • 0 likes
  • Other
  • 380 Views
  • 1 replies
  • 0 likes

Solved!! Where is the personalized merch shop?

I might have been part of an experiment in the app that would show me merch from my favorite artists.That was cool! I saw some interesting stuff but couldn’t properly browse it at that time and can’t find the link now.Where is it?

  • Casual Listener
  • I might have been part of an experiment in the app that would show me merch from my favorite artists. That was cool! I saw some interesting stuff but couldn’t properly browse it at that time and c...
  • Bittencourt
  • Spotify Star
  • 459 Views
  • 1 replies
  • 1 likes
  • 459 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Unable to Share Songs to Instagram Story

PlanPremium FamilyCountryUSADeviceSamsung Galaxy S22Operating SystemAndroid 13Spotify Version 8.7.84.382Instagram Version261.0.0.21.111 My Question or IssueWhenever I try to share a song from the Spotify app to Instagram for a story, Spotify brings m...

  • Casual Listener
  • Plan Premium Family Country USA Device Samsung Galaxy S22 Operating System Android 13 Spotify Version  8.7.84.382 Instagram Version 261.0.0.21.111   My Question or Issue Whene...
  • Novy
  • Moderator
  • 13741 Views
  • 71 replies
  • 2 likes
  • Other
    Samsung
  • 13741 Views
  • 71 replies
  • 2 likes

Solved!!Superuser Contribution Echo Studio temporary dips in volume.

PlanPremium familyCountryUKDeviceEcho Studio My Question or IssueRecently music played through my Echo Studio temporarily and for only a second or two reduces the volume, I can still hear the music faintly, then returns to normal. As you can imagine ...

  • Music Fan
  • Plan Premium family Country UK Device Echo Studio   My Question or Issue Recently music played through my Echo Studio temporarily and for only a second or two reduces the volume, I can s...
  • Simha74
  • Visitor
  • 2557 Views
  • 18 replies
  • 0 likes
  • Other
  • 2557 Views
  • 18 replies
  • 0 likes

Superuser Contribution How can I change the monthly payment to anual payment?

I have the monthly payment with my card, it is an automatic payment but i actually like to change for an anual payment.

  • Visitor
  • I have the monthly payment with my card, it is an automatic payment but i actually like to change for an anual payment.
  • Dian
  • Spotify Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • 355 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add all playlists to profile

Premium, any countryDevice: anyOperating System: any Hello, I'd like to share all of my playlists with my spotify family members. How can I do that? Do I have any other solution than going through all of my 100+ playlists and add them to my profile?I...

  • Newbie
  • Premium, any country Device: any Operating System: any   Hello, I'd like to share all of my playlists with my spotify family members. How can I do that? Do I have any other so...
  • AlejaR
  • Moderator
  • 394 Views
  • 1 replies
  • 0 likes
  • Other
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist repeating first three songs without repeat on.

When listening to my 2022 wrapped playlist and only that playlist it repeats the first three songs. If I skip or start playing further down the playlist it will play 2-3 songs then go back to the first three songs in that playlist. I’ve tested anothe...

  • Visitor
  • When listening to my 2022 wrapped playlist and only that playlist it repeats the first three songs. If I skip or start playing further down the playlist it will play 2-3 songs then go back to the fir...
  • OscarDC
  • Moderator
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Spitify Kids app nicht im amazon appstore, wieso?

Für amazon kids fire tablet können nur apps aus dem amazon store verwendet werden. Spotify existiert aber die kidsversion ist nicht enthalten. Amazon verweist hier auf spotify. Wird das geändert? Wäre sinnvoll und würde vielen Eltern gefallen

  • Visitor
  • Für amazon kids fire tablet können nur apps aus dem amazon store verwendet werden. Spotify existiert aber die kidsversion ist nicht enthalten. Amazon verweist hier auf spotify. Wird das geändert? Wär...
  • 385 Views
  • 0 replies
  • 2 likes
  • 385 Views
  • 0 replies
  • 2 likes

PS5 not working

PlanFreeCountryEngland DevicePS5Operating SystemPS5? My Question or IssueI got a PS5 for Christmas, but when I try loading music from the menu it says there was a problem loading my content. When loading the app it sticks on a gray screen

  • Visitor
  •   Plan Free Country England  Device PS5 Operating System PS5?   My Question or Issue I got a PS5 for Christmas, but when I try loading music from the menu it says there was ...
  • Bittencourt
  • Spotify Star
  • 2498 Views
  • 1 replies
  • 0 likes
  • Connect
    music
    Other
    PlayStation
  • 2498 Views
  • 1 replies
  • 0 likes

Music stop after playing ads on TV

My Question or IssueHello,I'm here because I don't find the information to help me.Since 4 weeks, I can't play spotify on my TV (for get music on my HiFi) because on my playlists (or other spotify playlists) when I play the playlist, when I get an ad...

  • Newbie
  • My Question or Issue Hello, I'm here because I don't find the information to help me. Since 4 weeks, I can't play spotify on my TV (for get music on my HiFi) because on my playlists (or other sp...
  • Bittencourt
  • Spotify Star
  • 728 Views
  • 1 replies
  • 0 likes
  • Other
    TV
  • 728 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Play Songs on Repeat

Maybe make it so that you can play songs on repeat without premium on mobile? Keep the rest of the premium features to premium, and I'm not saying to get rid of the whole premium idea. But here's my reasoning: people who are neurodivergent (such as m...

  • Visitor
  • Maybe make it so that you can play songs on repeat without premium on mobile? Keep the rest of the premium features to premium, and I'm not saying to get rid of the whole premium idea. But here's my ...
  • AlejaR
  • Moderator
  • 810 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 810 Views
  • 1 replies
  • 0 likes